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I was treated with respect and kindness. I was given all the information about the loan and all my questions were answered. I have applied for an extra 300 dollars for unexpected expensive. Thank you... See more
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Verified
Tranza is the only app that lets me buy and sell bitcoin fast and easy. I use Apple Pay and it works every time quickly and easily every other app I tried never seems to go through. I would recommend... See more
Verified
What made my experience with them really good is everything went smoothly? I use them to help transfer and pay for cryptocurrency never done it before. I don't even know how to use a computer that we... See more
Verified
I wish I could just send the BTC purchase straight to the attended wallet without having to send it to my wallet first. Would be less time consuming for me.
Company replied
Company details
Written by the company
Transak is a leading web3 onboarding infrastructure provider. Its API-driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 125+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods, and customer support. Transak is backed by top VCs, including Consensys, Animoca Brands and graduated from the Tachyon accelerator program.
Contact info
450 Broadway, 10013, New York, United States
- [email protected]
- transak.com
You should know
4.3
Excellent
38K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
It says I was meant to get 1.7 but I…
It says I was meant to get 1.7 but I only got .7
Date of experience: August 13, 2025
Verified
Scam using you
Date of experience: August 08, 2025
Verified
No fuss solution
Seems to always be the no fuss, easy to complete, straight forward solution
Date of experience: August 13, 2025
Verified
Verified
Fast and no problems
Date of experience: August 12, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
I put $10 in and never got the full 10$
Date of experience: August 12, 2025
Reply from Transak
Hi There,
Thank you for taking the time to share your feedback on Trustpilot — we really appreciate it.
We completely understand how it can feel disappointing not to receive the full $10 worth of crypto after paying $10 in total. When you purchase crypto, a small part of the amount goes toward transaction fees. These include the Transak service fee, any partner fee (such as from the wallet or platform you’re using), and the network fee needed to process the transaction securely on the blockchain.
These fees are a standard part of buying crypto anywhere, as they help cover important things like payment security, liquidity, and meeting regulatory requirements etc.. We make sure these are always shown clearly before you confirm your order, so you know exactly what to expect.
We’ve also sent you an email with a detailed breakdown of the fees and how the final amount was calculated.
If our explanation helps clear things up, we’d be truly grateful if you might consider updating your review — it really means a lot to us.
Of course, if you’d like to talk this through or have more questions, just reply to the email we have sent and we’ll be happy to help in any way we can.
Kind regards,
Transak Support
Verified
Transaction was very quick
Date of experience: August 11, 2025
Verified
It's the best place and fast and…
It's the best place and fast and efficient
Date of experience: August 11, 2025
Verified
Quick and easy
Date of experience: August 12, 2025
Verified
Verified
Verified
Up able to go back and print or review…
Up able to go back and print or review receipt or transaction. I tried to find the transaction and was not able to prove to the person it was send.
Date of experience: August 11, 2025
Reply from Transak
Hi there,
Thank you for sharing your review on Trustpilot.
At the moment, we don’t provide a formal transaction receipt. That said, we’ll make sure to pass your feedback to the relevant team so they can explore adding this feature in the future.
In the meantime, you can follow the steps in this article to review your transaction history: https://support.transak.com/en/articles/7846049-how-to-view-order-id-order-history.
We’ve also sent an email to your registered address with the transaction details. These include the tracking information that can be used to verify the crypto deposit to the wallet address you specified when placing the order. You may share these details with anyone you need to confirm the transfer to.
We hope this helps! If you’re satisfied with the explanation, we’d greatly appreciate it if you could consider updating your review—your feedback means a lot to us.
Warm regards,
Team Transak
Verified
Verified
Excellent
Excellent, thank you very much, have a great day. Take care.
Date of experience: August 12, 2025
Verified
Made things easier
Date of experience: August 12, 2025
Verified
Verified
Verified
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