Gandi.net Reviews 2,832

Hidden fees

They force to pay what they call "Temporary subscription to buy extensions requiring access to our Corporate Services." for A$95.55

I just need a domain, i don't need all that, why can't you let me buy a domain, there is no way to remove that from the cart

I have moved my domains to this domain registrar as they provide API access to things like DNS management, they are cheaper than the companies I was using before (who did not provide such APIs) and I have had really excellent experiences with their customer services team. Absolutely recommend.

On the rare occasions when I must contact Support, their replies are always very clear, helpful and prompt. Generally the support website and FAQ help me and I don’t even need to contact the Support staff. Thank you to all of them for their help.

After Freenom’s ICANN accreditation was suspended, Gandi.net took over the management of the domains and has been extremely helpful in resolving my issues with patience and professionalism. I truly appreciate the clear communication, prompt responses, and the extra effort the Gandi.net support team has shown to ensure a smooth transition of my domains.

Thank you for your dedication, reliability, and excellent customer service. It has made what could have been a stressful process both easy and reassuring. I am grateful for your assistance and the professionalism you have demonstrated throughout this period.

After a very busy period during which Gandi Customer Services could not be reached, I received very helpful advice from Doreen and Marjorie which resolved my queries related to domain contact updates that were needed to enable the transfer of my website between hosting companies.

Customer service is consistently excellent. They remain calm, quick, and supportive. Jean-Baptiste provided very helpful assistance during my last contact. It's a pleasure to engage with companies that value customer service just as much as their products.

Great support in helping us to improve the performance of our website, Gilles gave us technical insight into what was happening so that we could take steps to solve problems.

I’ve been using Gandi for several years and have always had a great experience. Their support team is responsive, knowledgeable, and genuinely helpful. Everything just works, which is exactly what I want from a domain provider.

I filled a ticket on a request for access to a certain service - not only Gandi's response was very fast (within half an hour), but they also provided a detailed answer explaining step by step the process to access the data requested.

Fantastic (and generous!) service from Thomas when I renewed my yearly sub. Didn't understand the pricing for this current year. Thomas gave me the full explanation, together with an awesome bonus!! Thank you Thomas! ;)
However, on a slightly constructive feedback for this company, the online dashboard for people like myself who are not well-versed into domains stuff is quite unclear and confusing, and I wish the renewal process and what you are purchasing exactly would be made more user-friendly.

Without much skills, I am running a small wordpress blog on a gandi domain - and I have several times managed to make quite a mess of it. I really really appreciate the quick and very friendly help I got from two gandi technicians! Thanks a lot (and they did of course solve my self-inflicted problems)!

I had some non-trivial problems with my hosting setup. I asked for help, got it very quickly (it was a human, not AI:-) and I got engaged in a conversation that lasted over two days. Answers always up to the point, very helpful. Solved my issues.

I have been trying to chat support for several days, and no matter what time of day I visit the chat is always closed. After some online research it seems that the chat may have been closed for months now. I am trying to transfer my domain out because of the large price increases, but can't easily get the code.

I could not log on to email, went to Gandi site, sent message, within half hour all back to normal. Fault was mine as I had not renewed annual subscription when out of office for extended period.
Easy access
Great service

Brilliant customer service
I emailed the Gandi Help Desk with a query regarding extending the period of my domain name from 1 to 9 years. Within 2 hours Thomas had set it all up for me and all I had to do was click the pay now button. I could not ask for more.

Gandi used to be quite a good service offering cutting edge offers and being pretty good. This has BEEN the case however as of now, the service stands as overpriced for no reason. The email box costs around 60 EUR, even though it used to be FREE with your domain; furthermore, they have the guts to charge me 40 EUR for Gandi credit, which they claim will be used to pay for my domain in about TWO MONTHS.

Here's an idea: how about you charge me when I HAVE TO PAY.

Horrible service, please do NOT USE.

I have been using Gandi for more than a decade, both privately and professionally, and whenever I have had a question or problem, I have always been able to rely on Gandi's excellent, friendly, knowledgeable and highly efficient support team. What good are great products if the support isn't up to scratch? That's not the case with Gandi, which is why I use Gandi!

I report abuse to gandi. Most of the time they are decent and suspend domains in a few days.

Apparently, even its its painfully obvious thats its a phishing domain (even hellen keller could see) then nope, if the companies name is not in the domain name itself then they wont suspend it.

Also, after checking the gandi website itself. I have no idea why scammers use them, they are crazy expensive

Ticket id is 354888