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What is a VPN?
A virtual private network (VPN) is a service that creates a safe, encrypted online connection.
What is network scanning? How to, types and best practices
Network scanning is a procedure for identifying active devices on a network by employing a feature or features in the network ...
What is wavelength?
Wavelength is the distance between identical points, or adjacent crests, in the adjacent cycles of a waveform signal propagated ...

What is endpoint security? How does it work?
Endpoint security is the protection of endpoint devices against cybersecurity threats.
What is cyber attribution?
Cyber attribution is the process of tracking and identifying the perpetrator of a cyberattack or other cyber operation.
What is SSH (Secure Shell) and How Does It Work?
SSH (Secure Shell or Secure Socket Shell) is a network protocol that gives users -- particularly systems administrators -- a ...

CIO

What is transfer learning?
Transfer learning is a machine learning (ML) technique where an already developed ML model is reused in another task.
What is ROI? How to calculate return on investment
Return on investment (ROI) is a crucial financial metric investors and businesses use to evaluate an investment's efficiency or ...
What is corporate social responsibility (CSR)?
Corporate social responsibility (CSR) is a strategy undertaken by companies to not just grow profits, but also to take an active ...

What is DEI? Diversity, equity and inclusion explained
Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...
What is payroll software?
Payroll software automates the process of paying salaried, hourly and contingent employees.
organizational network analysis (ONA)
Organizational network analysis (ONA) is a quantitative method for modeling and analyzing how communications, information, ...

Customer Experience

What is a 360-degree customer view?
The 360-degree customer view is a comprehensive approach to understanding customers by compiling their individual data from ...
What are virtual agents and how are they being used?
A virtual agent -- sometimes called an intelligent virtual agent (IVA) -- is a software program or cloud service that uses ...
What is first call resolution (FCR)?
First call resolution (FCR) is when contact center agents properly address a customer's needs the first time they call so there ...

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