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    Hospital Operations Management

    Uploaded by

    Jay Zatakia
    This document discusses operations management in hospitals. It identifies key operational streams like patient, staff, drugs and materials. Parameters for operational excellence are identified as efficiency, effectiveness, quality and cost. The document then outlines various aspects of hospital operations management like workflow processes, physical layout, capacity design and planning, physical network optimizations, staffing levels and productivity management, quality planning and process improvement, and supply chain and logistics management. It also discusses issues and recommendations related to emergency services and supply chain management in hospitals.

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    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd

    Hospital Operations Management

    Uploaded by

    Jay Zatakia
    190 views12 pages
    This document discusses operations management in hospitals. It identifies key operational streams like patient, staff, drugs and materials. Parameters for operational excellence are identified as efficiency, effectiveness, quality and cost. The document then outlines various aspects of hospital operations management like workflow processes, physical layout, capacity design and planning, physical network optimizations, staffing levels and productivity management, quality planning and process improvement, and supply chain and logistics management. It also discusses issues and recommendations related to emergency services and supply chain management in hospitals.

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    © Attribution Non-Commercial (BY-NC)

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    This document discusses operations management in hospitals. It identifies key operational streams like patient, staff, drugs and materials. Parameters for operational excellence are identified as efficiency, effectiveness, quality and cost. The document then outlines various aspects of hospital operations management like workflow processes, physical layout, capacity design and planning, physical network optimizations, staffing levels and productivity management, quality planning and process improvement, and supply chain and logistics management. It also discusses issues and recommendations related to emergency services and supply chain management in hospitals.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    190 views12 pages

    Hospital Operations Management

    Uploaded by

    Jay Zatakia
    This document discusses operations management in hospitals. It identifies key operational streams like patient, staff, drugs and materials. Parameters for operational excellence are identified as efficiency, effectiveness, quality and cost. The document then outlines various aspects of hospital operations management like workflow processes, physical layout, capacity design and planning, physical network optimizations, staffing levels and productivity management, quality planning and process improvement, and supply chain and logistics management. It also discusses issues and recommendations related to emergency services and supply chain management in hospitals.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 12
    At a glance
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    The key takeaways from the document are the different operational streams in a hospital, parameters of operational excellence and major issues related to supply chain management.

    The different operational streams in a hospital mentioned are patient stream, staff stream, patient's samples streams, drugs stream, material stream and information stream.

    The parameters of operational excellence in hospitals mentioned are efficiency, effectiveness, quality and cost.

    Operations in Hospital Click to edit Master subtitle style Management

    Prepared By: Group 7-Consultants Joseph Dolphy (11024 ) Narasimhan Keshavan (11032) Akheel M Baramy (11062) Gourav Sharma (11138) Zatakia Jaykumar (11180)

    7/5/12

    Operational Streams
    Click to edit Master subtitle style
    v

    Patient Stream Staff Stream

    Patients samples streams Drugs Stream Material Stream Information Stream

    7/5/12

    Parameters of operational excellence in hospitals Click to edit Master subtitle style


    v

    Efficiency Effectiveness Quality Cost

    7/5/12

    7/5/12

    Workfl ow Proces s Supply chain and Logistics Managem ent

    Physical Layout

    HOSPITAL OPERATIO NS MANAGE MENT

    Capacit y design and planning Physical Network optimizati ons Staffing levels and productivity Manageme

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    Quality Planning and process

    Workflow Process
    The process involved in the functioning of the hospital right from the moment the patient enters and until he or she is discharged

    Physical Layout
    Design of Facility which should be in accordance with the workflow

    Capacity Design and Planning


    The plan to increase the capacity of the hospital

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    Physical Network Optimization


    Positioning warehouse, suppliers inorder to minimise lead time and Costs

    Staffing levels and productivity management


    The manpower requirement and optimal usage of labour and resources

    Quality planning and process improvement


    Quality of the service and improvements needed in the process

    Supply chain and logistics management

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    SCM in hospitals
    Major players at various Click to edit Master subtitle style
    v

    stages

    Producers Pharmaceutical companies, surgical products companies, device manufacturers


    Pharmaceutical wholesalers, medical surgical distributors

    Purchasers

    Hospitals, Healthcare clinics

    Health care providers

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    Major issues in SCM


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    v

    Outdated IT systems Purchasing system Inventory and distribution

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    Solutions related to scm


    Group purchasing organizations(GPO) have provided sufficient Clickcost saving advantages to edit Master subtitle style
    v

    - Purchasing from selected vendors for many hospitals at once - Network of suppliers
    v

    Outsourcing of supply data management to professional service providers

    - Hospitals can more effectively focus their resources on patient care


    v

    Inefficient inventory management could result in loss of life

    - Abandon Just in time inventory and manage their own inventory distribution
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    Issues related to Emergency Service Click to edit Master subtitle style Department Bed Availability for Emergency situation
    v v

    Transportation Van Scheduling of Staff Availability of Doctor Blood and Organs Medical Supplies Stretchers and Trolley bearers

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    Recommendations
    v v v v v

    Arrangement for medicated food for patients Many drugs have a shelf life ,hence two or more suppliers for critical medicines Training facilities for doctors to learn the newer concepts of medicine Plant layout should be such that the distance travelled by the patients and staff is minimum. Segregation of wards like psychiatry department which are perceived to be dangerous. Super speciality consultation

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