Achieving Operation Excellence and Customer Intimacy Enterprise Applications

Enterprise
systems (ES) are largescale application software packages that support business processes, information flows, reporting, and data analytics in complex organizations. In short, ES are packaged enterprise application software (PEAS) systems.
Types of enterprise systems include enterprise resource planning (ERP) systems, enterprise planning systems, and customer relationship management software. Although data warehousing or business intelligence systems are enterprise-wide packaged application software often sold by ES vendors, since they do not directly support execution of business processes, they are often excluded from the term.
Enterprise systems are built on software platforms, such as SAPs NetWeaver and Oracle's Fusion, and databases.
Enterprise software, also known as enterprise application software (EAS), is software used in organizations, such as in a business or government, contrary to software chosen by individuals (for example, retail software). Enterprise software is an integral part of a (computer based) Information System.
Services provided by enterprise software are typically business-oriented tools such as online shopping and online payment processing, interactive product catalogue, automated billing systems, security, enterprise content management, IT service management, customer relationship management, enterprise resource planning, business intelligence, human resource management, manufacturing, enterprise application integration, and enterprise forms automation.
Due to the cost of building or buying what is often non-free proprietary software, only large enterprises employ software that models their entire business system. As enterprises have similar departments and systems in common, enterprise software is often available as a suite of customizable programs. Generally, the complexity of these tools requires specialist capabilities and specific knowledge
Enterprise software describes a collection of computer programs with common business applications, tools for modeling how the entire organization works, and development tools for building applications unique to the organization. The software is intended to solve an enterprise-wide problem, rather than a departmental problem
Enterprise level software aims to improve the enterprise's productivity and efficiency by providing business logic support functionality
Enterprise systems provide value both by increasing operational efficiency and by providing firm wide information to help managers make better decisions.
Enterprise systems provide much valuable information for improving management decision making. Corporate headquarters has access to up-to-the minute data on sales, inventory, and production and uses this information to create more accurate sales and production forecasts.
Enterprise software includes analytical tools for using data captured by the system to evaluate overall organizational performance. Enterprise system data have common standardized definitions and formats that are accepted by the entire organization. Performance figures mean the same thing across the company. Enterprise systems allow senior management to easily find out at any moment how a particular organizational unit is performing, determine which products are most or least profitable, and calculate costs for the company as a whole
Supply chain management is defined as the management of the network of processes that are involved in manufacturing. Supply chain managers follows the production process, from where it begins with the acquisition of raw materials through the work-in-process inventory, and finished goods, and then from point-oforigin to the point-of-consumption by the customer. This entire chain of events is appropriately named the supply chain.
Efficient supply chain management is crucial, especially for the long-term success of the manufacturing organization. When manufacturers have a clear understanding of the supply chain process, they are much more likely to produce a cost-effective and successful, product.
Inefficiencies in the supply chain, such as parts shortages, underutilized plant capacity, excessive finished goods inventory, or high transportation costs, are caused by inaccurate or untimely information.
If a manufacturer had perfect information about exactly how many units of product customers wanted, when they wanted them, and when they could be produced, it would be possible to implement a highly efficient justin-time strategy.
In a supply chain, however, uncertainties arise because many events cannot be foreseenuncertain product demand, late shipments from suppliers, defective parts or raw materials, or production process breakdowns. To satisfy customers, manufacturers often deal with such uncertainties and unforeseen events by keeping more material or products in inventory than what they think they may actually need
The bullwhip effect occurs when the demand order variability's in the supply chain are amplified as they moved up the supply chain. Distorted information from one end of a supply chain to the other can lead to tremendous inefficiencies: excessive inventory investment, poor customer service, lost revenues, misguided capacity plans, inactive transportation, and missed production schedules.
Supply chain management software (SCMS) is a business term which refers to a whole range of software tools or modules used in executing supply chain transactions, managing supplier relationships and controlling associated business processes. it commonly includes:
Customer requirement processing Purchase order processing Inventory management Goods receipt and Warehouse management Supplier Management/Sourcing
What kinds of information would you need to build and nurture strong, longlasting relationships with customers? Youd want to know exactly who your customers are, how to contact them, whether they are costly to service and sell to, what kinds of products and services they are interested in, and how much money they spend on your company.
Youve probably heard phrases such as the customer is always right or the customer comes first. Today these words ring more true than ever. Because competitive advantage based on an innovative new product or service is often very short lived, companies are realizing that their only enduring competitive strength may be their relationships with their customers. Some say that the basis of competition has switched from who sells the most products and services to who owns the customer, and that customer relationships represent a firms most valuable asset.
Samples of CRM Software are:
Partner Relationship Management P.R.M Employee Relationship Management E.R.M

Achieving Operation Excellence and Customer Intimacy Enterprise Applications

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Enterprise

Samples of CRM Software are:

Partner Relationship Management P.R.M Employee Relationship Management E.R.M

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