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Deciding Which Buyers To Target Superior Customer Value

The document discusses market targeting and positioning strategies. Some key points: 1. Targeting involves identifying specific market segments to focus on, considering factors like buyer preferences, industry structure, and organizational capabilities. Firms must decide whether to target a single segment or multiple segments. 2. Positioning is the process of designing a marketing strategy to create a desired perception of the brand in the minds of targeted buyers. This involves selecting a positioning concept and coordinating marketing mix elements. 3. Effective positioning matches a company's capabilities with customer value in the targeted segment. Research is needed to evaluate positioning effectiveness and make adjustments to the strategy.

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Faisal Jan
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0% found this document useful (0 votes)
114 views23 pages

Deciding Which Buyers To Target Superior Customer Value

The document discusses market targeting and positioning strategies. Some key points: 1. Targeting involves identifying specific market segments to focus on, considering factors like buyer preferences, industry structure, and organizational capabilities. Firms must decide whether to target a single segment or multiple segments. 2. Positioning is the process of designing a marketing strategy to create a desired perception of the brand in the minds of targeted buyers. This involves selecting a positioning concept and coordinating marketing mix elements. 3. Effective positioning matches a company's capabilities with customer value in the targeted segment. Research is needed to evaluate positioning effectiveness and make adjustments to the strategy.

Uploaded by

Faisal Jan
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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core components of market driven strategies are: deciding which buyers to target

superior customer value

direct positioning strategies

sustaining superior organizations performance

stp
segments

value opportunities

matching value opportunities & capabilities targeting (s)

positioning for each target (s)

market targeting strategy


is the process of identifying people or organization in market towards which organization directs its positioning strategy.
selecting good market targets is one of most demanding task of management of organization. management may select one or few segments or go after more complete coverage of the market by targeting most of the segments.

targeting alternatives
segments clearly defined
target selected niche(s)

selective targeting

target multiple segments

extensive targeting
product specialization product variety

differentiated but segments not clearly defined

patterns of target market selection

factors influencing targeting decisions


stage of product market maturity
extent of diversity in buyer preferences industry structure organizational capabilities and resources opportunities for gaining competitive advantage

targeting in different markets environments


emerging industries are newly formed or reformed by using factors like new technology, changing buyer preferences and identification of unmet needs. large number of relatively small firms make up of the fragmented industry, no company has strong share in terms of market share or influence in this industry structure. these industries are shifting from rapid growth to maturity. structure is not cyclic but technology fading out. firms in this category compete on a global basis.

fragmented

transitional
declining global

emerging market
buyer diversity segmentation limited due to similarity of buyers 'preferences

industry structure typically small new organizations


limited access to resources

capabilities & resources first-mover advantage unique benefit (differentiation) strategy rather than low-cost targeting strategy single target or a few broad segments

growth market
buyer diversity segments should exist industry structure numerous competitors capabilities & resources survival requires aggressive actions by firms that seek large market positions. otherwise select one or a few market segments. targeting strategy extensive market coverage selective targeting by firms with diversified product portfolios very focused targeting strategies by small organizations serving one or a few market segments.

mature markets
buyer diversity segmentation essential for competitive advantage industry structure intense competition for market share emphasis on cost and service, and pressures on profits capabilities and resources managements objectives: cost reduction, selective targeting, product differentiation. targeting strategy deciding which segment to serve. firms pursuing extensive targeting strategies may decide to exit from certain segments.

global markets
global reach and standardization identify market segments that span global markets and serve these needs with global positioning strategies. local adaptation consider requirements of domestic buyers. buyers needs and preferences affected by social, political, cultural, economic and language differences. industry structure restructuring, acquisitions, mergers, and strategic alliances altering industries and competition. targeting strategy targeting a single country, regional (multinational) targeting or global targeting.

positioning strategy
deciding the desired perception / association of an organization / brand by market target buyer and designing the marketing program to meet (and exceed) buyers value requirements.

strategic positioning initiatives


positioning concept the desired positioning of the product (brand) by targeted buyers

market target

positioning effectiveness how well managements positioning objectives are achieved for the market target.

positioning strategy the combination of marketing actions used to communicate the positioning concept to targeted buyers

how positioning works?


objective match the organizations distinctive capabilities with the customer value requirements for the market target.
how do we want to be perceived by targeted buyers?

desired result gain a relevant, distinct and enduring position by the targeted buyers that they consider important. actions by the organization design and implement the positioning strategy (marketing program) for the market target.

the perception or association that management wants buyers to have concerning the brand:

functional

symbolic

selecting positioning concept

experiential

the positioning strategy places the marketing program (mix) components into a coordinated set of actions designed to deliver superior customer value.

positioning Issues
the positioning concept applies to a specific brand rather

than all the competing brands that compose a product classification.


the concept is used to guide positioning decisions over the

life of the brand.


multiple concepts are likely to confuse buyers and may

weaken the effectiveness of positioning actions

the positioning strategy indicates how (and why) the product mix, line, or brand is to be positioned for each market target. this strategy includes: the product strategy, indicating how the product(s) will be positioned against the competition in the product-market.

the value chain strategy , how product reached to end user. the pricing strategy, including the role and positioning of price relative to competition. the advertising and sales promotion strategy the use of advertisement and promotion to communicate with customer.

the sales force strategy, direct marketing strategy and the internet strategy indicating how they are used in the positioning strategy.

Positioning effectiveness
customer & competitor research

methods for determining positioning effectiveness

customer & competitor research


research studies

test marketing
generates information about commercial feasibility and marketing program. provides market (sales forecasts) & effectiveness measures

positioning models
incorporates research data into formal models of decision analysis.

positioning errors
under-positioning customers have only vague ideas about the company and do not perceive anything distinctive about it.

over-positioning customers have too narrow an understanding of the company, product or brand. confused positioning frequent changes and contradictory messages confuse customers.

doubtful positioning claims made for the product or brand are not regarded as credible.

positioning in perspective
positioning is a central part of business strategy. positioning analysis starts with an understanding of the value proposition for the target segment. value-driven positioning is the objective. positioning seeks to differentiate the organizations offer from the competition. positioning seeks to create a unique perception in buyers minds of the target market segment.

positioning is the unifying dimension of market-driven strategy.

targeting & positioning

product strategy

positioning

promotion strategy

Market Target

distribution strategy

strategy

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