Deciding Which Buyers To Target Superior Customer Value
Deciding Which Buyers To Target Superior Customer Value
stp
segments
value opportunities
targeting alternatives
segments clearly defined
target selected niche(s)
selective targeting
extensive targeting
product specialization product variety
fragmented
transitional
declining global
emerging market
buyer diversity segmentation limited due to similarity of buyers 'preferences
capabilities & resources first-mover advantage unique benefit (differentiation) strategy rather than low-cost targeting strategy single target or a few broad segments
growth market
buyer diversity segments should exist industry structure numerous competitors capabilities & resources survival requires aggressive actions by firms that seek large market positions. otherwise select one or a few market segments. targeting strategy extensive market coverage selective targeting by firms with diversified product portfolios very focused targeting strategies by small organizations serving one or a few market segments.
mature markets
buyer diversity segmentation essential for competitive advantage industry structure intense competition for market share emphasis on cost and service, and pressures on profits capabilities and resources managements objectives: cost reduction, selective targeting, product differentiation. targeting strategy deciding which segment to serve. firms pursuing extensive targeting strategies may decide to exit from certain segments.
global markets
global reach and standardization identify market segments that span global markets and serve these needs with global positioning strategies. local adaptation consider requirements of domestic buyers. buyers needs and preferences affected by social, political, cultural, economic and language differences. industry structure restructuring, acquisitions, mergers, and strategic alliances altering industries and competition. targeting strategy targeting a single country, regional (multinational) targeting or global targeting.
positioning strategy
deciding the desired perception / association of an organization / brand by market target buyer and designing the marketing program to meet (and exceed) buyers value requirements.
market target
positioning effectiveness how well managements positioning objectives are achieved for the market target.
positioning strategy the combination of marketing actions used to communicate the positioning concept to targeted buyers
desired result gain a relevant, distinct and enduring position by the targeted buyers that they consider important. actions by the organization design and implement the positioning strategy (marketing program) for the market target.
the perception or association that management wants buyers to have concerning the brand:
functional
symbolic
experiential
the positioning strategy places the marketing program (mix) components into a coordinated set of actions designed to deliver superior customer value.
positioning Issues
the positioning concept applies to a specific brand rather
the positioning strategy indicates how (and why) the product mix, line, or brand is to be positioned for each market target. this strategy includes: the product strategy, indicating how the product(s) will be positioned against the competition in the product-market.
the value chain strategy , how product reached to end user. the pricing strategy, including the role and positioning of price relative to competition. the advertising and sales promotion strategy the use of advertisement and promotion to communicate with customer.
the sales force strategy, direct marketing strategy and the internet strategy indicating how they are used in the positioning strategy.
Positioning effectiveness
customer & competitor research
test marketing
generates information about commercial feasibility and marketing program. provides market (sales forecasts) & effectiveness measures
positioning models
incorporates research data into formal models of decision analysis.
positioning errors
under-positioning customers have only vague ideas about the company and do not perceive anything distinctive about it.
over-positioning customers have too narrow an understanding of the company, product or brand. confused positioning frequent changes and contradictory messages confuse customers.
doubtful positioning claims made for the product or brand are not regarded as credible.
positioning in perspective
positioning is a central part of business strategy. positioning analysis starts with an understanding of the value proposition for the target segment. value-driven positioning is the objective. positioning seeks to differentiate the organizations offer from the competition. positioning seeks to create a unique perception in buyers minds of the target market segment.
product strategy
positioning
promotion strategy
Market Target
distribution strategy
strategy