Scribd
Upload
4 views9 pages

CSS Role Introduction

The document introduces the Cisco Customer Success Specialist (CSS), who assists clients in maximizing their software investments and provides ongoing support for technical software adoption. It outlines the CSS's role in creating adoption plans, guiding best practices, and facilitating education on product features. Additionally, it highlights various covered technologies across security, enterprise networking, data center, full-stack observability, and service provider sectors, along with the next steps for client engagement.

Uploaded by

lakshmi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
4 views9 pages

CSS Role Introduction

The document introduces the Cisco Customer Success Specialist (CSS), who assists clients in maximizing their software investments and provides ongoing support for technical software adoption. It outlines the CSS's role in creating adoption plans, guiding best practices, and facilitating education on product features. Additionally, it highlights various covered technologies across security, enterprise networking, data center, full-stack observability, and service provider sectors, along with the next steps for client engagement.

Uploaded by

lakshmi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 9

Introducing Your Customer

Success Specialist: <Name of


CSS>
Your Cisco Customer Success Specialist (CSS) is here to help you maximize the value from your software investments
with Cisco

<CSS Name> Cisco CX point-of-contact for <name of your


account> focusing on technical software adoption

Customer Success Specialist Software Accelerated Value Ongoing


<email>@cisco.com Adoption Realization Technology
Strategy Enablement
• Create Technical
• Guide through Adoption Plan
best practices • Provides
aligned to Business
continuous
• Demonstrate objective
Specializes in <Add your education support
configurations • Advocate within and updates to
architectures> Example: • Educate on key Cisco maintain and
Routing & Switching product features enhance
technology use
<Add relevant over time
certification> Example:
CCIE in Routing &
Switching

© 2024 Cisco and/or its affi liates. All rights reserved. Cisco Confi dential

Cisco Highly Confidential


How customer success adds value
Customer success actions

• Educate
• Guide through best practices
• Demonstrate configurations
Show me how?
• Discuss impact and trade-offs
• Integrated Solutions
Customer
Support
Customer outcomes
Fix it for me?

“Cisco, can you…..” • Accelerate time to value


Services • Remove adoption barriers

Do it for me?

© 2024 Cisco and/or its affi liates. All rights reserved. Cisco Confi dential

Cisco Highly Confidential


Security – Covered Technologies
Cloud and Network Security Security Suites
Breach Protection
Secure Firewall Suite

Secure Workload Multicloud Defense User Protection Suite Cloud Protection Suite

Integrated Secure
Operations
Secure Email XDR Secure Endpoint
Secure Email Threat
Secure Network Analytics Vulnerability Management
Defense

Zero Trust Secure Services Edge

Secure Access Umbrella


Duo ISE
Secure Connect CloudLock

© 2024 Cisco and/or its affi liates. All rights reserved. Cisco Confi dential

Cisco Highly Confidential


Enterprise Networking
- Covered Technologies
Wireless

Cisco Spaces Meraki

WAN

SD-WAN ThousandEyes

Campus Networking

Catalyst Center SD-Access

© 2024 Cisco and/or its affi liates. All rights reserved. Cisco Confi dential

Cisco Highly Confidential


Data Center - Covered Technologies
Network

ACI NDFC (DCNM) Nexus Dashboard Insights SAN

Nexus Nexus Dashboard Orchestrator

Compute

AI Infrastructure – AI Pods
Intersight UCS
(Upcoming)

Hyperconverged solutions –Hyperflex and


Intersight Cloud Orchestrator
Nutanix

© 2024 Cisco and/or its affi liates. All rights reserved. Cisco Confi dential

Cisco Highly Confidential


Full-Stack Observability (FSO) – Covered
Technologies
FSO

Cisco Cloud
AppDynamics Splunk
Observability

Secure Application ThousandEyes

© 2024 Cisco and/or its affi liates. All rights reserved. Cisco Confi dential

Cisco Highly Confidential


Service Provider - Covered Technologies
Service
Provider

5G Networking Automation

© 2024 Cisco and/or its affi liates. All rights reserved. Cisco Confi dential

Cisco Highly Confidential


Next steps?
• Discovery call for all technologies to understand priorities, business outcomes and
goals

© 2024 Cisco and/or its affi liates. All rights reserved. Cisco Confi dential

Cisco Highly Confidential


Questions?

© 2024 Cisco and/or its affi liates. All rights reserved. Cisco Confi dential

Cisco Highly Confidential

You might also like