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Knowledge Management Syste: Presented By

This document discusses knowledge management systems. It defines knowledge and different types of knowledge. It then discusses the meaning of knowledge management, approaches to knowledge management like process and practice approaches. It outlines the components, implementation, integration and metrics of a knowledge management system. Key elements include capturing both explicit and tacit knowledge, using technologies like groupware and portals, and ensuring support from top management.

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Sanket Mohapatra
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89 views21 pages

Knowledge Management Syste: Presented By

This document discusses knowledge management systems. It defines knowledge and different types of knowledge. It then discusses the meaning of knowledge management, approaches to knowledge management like process and practice approaches. It outlines the components, implementation, integration and metrics of a knowledge management system. Key elements include capturing both explicit and tacit knowledge, using technologies like groupware and portals, and ensuring support from top management.

Uploaded by

Sanket Mohapatra
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Knowledge Management System

Presented by:-PUJA
MONDOL (Roll No.182) SNATA MOHAPATRA(Roll No.201) SWATI(Roll No . 210) TANMOY SANKAR DEY(Roll No 211) NIKITA CHOPRA (Roll No.213)

Knowledge
Data = collection of facts, measurements, statistics Information = organized data Knowledge = contextual, relevant, actionable information
Strong experiential and reflective elements Good leverage and increasing returns Dynamic Branches and fragments with growth Difficult to estimate impact of investment Uncertain value in sharing Evolves over time with experience

Types Of Knowledge
Explicit knowledge
Objective, rational, technical Policies, goals, strategies, papers, reports Codified Leaky knowledge Subjective, cognitive, experiential learning Highly personalized Difficult to formalize Sticky knowledge

Tacit knowledge

Meaning Of Knowledge Management


Knowledge management
Community of interest
Repositories Communities of practice Informal knowledge-sharing techniques

Employee initiated

Created ShareNet
Easy to share knowledge Incentives for posting Internal evangelists responsible for training, monitoring, and assisting users Top management support

Knowledge Management
Systematic and active management of ideas, information, and knowledge residing within organizations employees Knowledge management systems
Use of technologies to manage knowledge Used with turnover, change, downsizing Provide consistent levels of service

Organizational Learning
Learning organization
Ability to learn from past To improve, organization must learn Issues
Meaning, management, measurement

Activities
Problem-solving, experimentation, learning from past, learning from acknowledged best practices, transfer of knowledge within organization

Must have organizational memory, way to save and share it

Organizational learning
Develop new knowledge Corporate memory critical

Organizational culture
Pattern of shared basic assumptions

Knowledge Management Initiatives


Aims
Make knowledge visible Develop knowledge intensive culture Build knowledge infrastructure

Surrounding processes
Creation of knowledge Sharing of knowledge Seeking out knowledge Using knowledge

Knowledge Management Initiatives


Knowledge creation
Generating new ideas, routines, insights Modes
Socialization, externalization, internalization, combination

Knowledge sharing
Willing explanation to another directly or through an intermediary

Knowledge seeking
Knowledge sourcing

Approaches to Knowledge Management


Process Approach
Codifies knowledge
Formalized controls, approaches, technologies Fails to capture most tacit knowledge

Practice Approach
Assumes that most knowledge is tacit
Informal systems
Social events, communities of practice, person-toperson contacts

Challenge to make tacit knowledge explicit, capture it, add to it, transfer it

Approaches to Knowledge Management


Hybrid Approach
Practice approach initially used to store explicit knowledge Tacit knowledge primarily stored as contact information Best practices captured and managed

Best practices
Methods that effective organizations use to operate and manage functions

Knowledge repository
Place for capture and storage of knowledge Different storage mechanisms depending upon data captured

Knowledge Management System Cycle


Creates knowledge through new ways of doing things Identifies and captures new knowledge Places knowledge into context so it is usable Stores knowledge in repository Reviews for accuracy and relevance Makes knowledge available at all times to anyone

Disseminate

Components of Knowledge Management Systems


Technologies
Communication
Access knowledge Communicates with others

Collaboration
Perform groupwork Synchronous or asynchronous Same place/different place

Storage and retrieval


Capture, storing, retrieval, and management of both explicit and tacit knowledge through collaborative systems

Components of Knowledge Management Systems


Supporting technologies
Artificial intelligence
Expert systems, neural networks, fuzzy logic, intelligent agents

Intelligent agents
Systems that learn how users work and provide assistance

Knowledge discovery in databases


Process used to search for and extract information
Internal = data and document mining External = model marts and model warehouses

XML
Extensible Markup Language Enables standardized representations of data Better collaboration and communication through portals

Knowledge Management System Implementation


Challenge to identify and integrate components
Early systems developed with networks, groupware, databases

Knowware
Technology tools that support knowledge management
Collaborative computing tools
Groupware

Knowledge servers Enterprise knowledge portals Document management systems


Content management systems

Knowledge harvesting tools Search engines Knowledge management suites


Complete out-of-the-box solutions

Knowledge Management System Imple mentation


Implementation
Software packages available
Include one or more tools

Consulting firms Outsourcing


Application Service Providers

Knowledge Management System Integration


Integration with enterprise and information systems
DSS/BI
Integrates models and activates them for specific problem

Artificial Intelligence
Expert system = if-then-else rules Natural language processing = understanding searches Artificial neural networks = understanding text Artificial intelligence based tools = identify and classify expertise

Knowledge Management System Integration


Database
Knowledge discovery in databases

CRM
Provide tacit knowledge to users

Supply chain management systems


Can access combined tacit and explicit knowledge

Corporate intranets and extranets


Knowledge flows more freely in both directions Capture knowledge directly with little user involvement Deliver knowledge when system thinks it is needed

Human Resources
Chief knowledge officer
Senior level Sets strategic priorities Defines area of knowledge based on organization mission and goals Creates infrastructure Identifies knowledge champions Manages content produced by groups Adds to knowledge base

CEO
Champion knowledge management

Upper management
Ensures availability of resources to CKO

Communities of practice Knowledge management system developers


Team members that develop system

Knowledge management system staff


Catalog and manage knowledge

Knowledge Management Valuation


Asset-based approaches
Identifies intellectual assets Focuses on increasing value

Knowledge linked to applications and business benefits approaches


Balanced scorecard Economic value added Inclusive valuation methodology Return on management ratio Knowledge capital measure

Estimated sale price approach

Metrics
Financial
ROI Perceptual, rather than absolute Intellectual capital not considered an asset

Non-financial
Value of intangibles
External relationship linkages capital Structural capital Human capital Social capital Environmental capital

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