M55342A

Module 1
Introducing Windows 11
 • Overview of Windows 11
Module • Recommendations for typical troubleshooting
Overview procedures
• Troubleshooting installation and deployment
• Introduction to management and troubleshooting
tools
Handbook
Lesson 1: Overview of Windows 11

• Windows 11 architecture
• New features of Windows 11
• Available editions of Windows 11
• Navigating the Windows 11 user interface
Windows 11 architecture

• Windows client originated in early

90s
• Windows 8 introduced touch
interface and support for ARM*
processors
• Windows 10 restored a more
familiar interface to the OS
• Since 2015, Windows 10 has
received 10 significant updates
• Windows 11 is the latest evolution
and builds on Windows 10

* Advanced RISC Machine.- Reduced Instruction Set Computer (PDAs,

Smart phones, Tablets….
Windows 11 architecture
Windows subsystem Linux subsystem Android
subsystem USER
Desktop UWP Linux Android
apps apps mode
apps apps

.NET /
Windows Android
Win32
LX Core APIs
APIs RT APIs

Executive
KERNEL
mode

Drivers

NTOSKRNL.EXE
New features of Windows 11
New since Windows 7: New since Windows 10
• Start screen and Start menu (1909):
• Improved recovery options • User interface changes
• Client Hyper-V • Security improvements
• Cloud integration • Windows Terminal
• Security enhancements • Windows Autopilot
• Linux subsystem improvements
• Windows Sandbox • Windows Update
• Update management improvements
improvements • Support for Wi-Fi 6 and Wi-Fi
Protected Access 3
• Tighter control over Windows
Sandbox
• Windows Subsystem for Linux
improvements
Wi-Fi 6 previously WiFi 802.11ax (9,6 Gbps 2,4• GHz Windows Subsystem for
y 5 GHz frequencies),
Android
WPA3-Personal brings better protections to individual users by providing more robust password-based
Available editions of Windows 11
all editions are only available in 64-bit

Edition Description
Windows 11 Home Aimed at consumers. It provides a familiar Windows
experience for a range of device types, including PCs,
tablets, and hybrid devices
Windows 11 Pro Additional features more useful for small to medium
business organizations, including: domain-join, Client
Hyper-V, and Storage Spaces
Windows 11 Enterprise / Available only to volume licensing customers, and
Education includes additional security features and other enterprise
features (Direct Access)

For organizations that want a more unchanging Windows platform, they can
choose to deploy Windows 11 Enterprise Long-Term Servicing Channel (LTSC).
Navigating the Windows 11 user interface
Lesson 2: Recommendations for typical
troubleshooting procedures

• What is an EDST?
• Discussion: Key stages of troubleshooting methodology
• Developing an action plan
• Attempting problem resolution
• Documenting resolution
What is an EDST?

Responsibilities: Non-technical skills:

• Resolving complex installation problems • Communicate with end users about
• Resolving network connectivity issues problems
• Configuring and managing desktop • Through questioning and research, be able
environments for users to determine possible causes for reported
• Managing and troubleshooting hardware problems
devices and device driver failures • Develop and action plan that can help
work towards a resolution
Environments: • Use their technical skills to apply fixes to
• Workgroups resolve reported problems
• AD DS domains • Document their approach and the
• Azure and Microsoft 365 resolution, or escalation, as appropriate
Discussion:
Key stages of What are the key stages of a
troubleshootin troubleshooting methodology?
g methodology
Information gathering

During this phase, you’re attempting

to establish a list of likely causes

General questions:

• Who else is affected?

• When did the problem first occur?
• What has happened?

Then ask specific technical questions

Developing an action plan

1. Analyze the available data

2. Review any documentation
3. Consider implementing a test build to verify potential resolutions
4. Consider the impact of changes
5. Plan for rollback
Attempting problem resolution

Stages:

1. Implement a test environment

2. Consult change management
3. Resolve the problem
4. Monitor and evaluate the resolution
5. Report back to the user and document the resolution
Documenting resolution

• Update current documentation

• Create any required additional documentation
• Log the resolution
• Inform the user of the resolution
• Update preventative measure guidance, if appropriate
Lesson 3: Troubleshooting installation and
deployment

• Windows 11 deployments options

• Hardware requirements
• Comparing in-place upgrades with migrations
• Troubleshoot upgrades
Windows 11 deployment options

There are numerous ways in which an organization can install, deploy, or

provision their Windows devices, including:

• Windows Autopilot
• Windows Configuration Designer
• Microsoft Deployment Toolkit
Hardware requirements
Hardware Requirement

Processor 64-bit 8th Gen or newer, 1GHz or faster, with two or more cores

Memory 4 GB

Storage 64 GB or more, ideally SSD

Firmware UEFI not BIOS

Security Firmware must support Secure Boot. TPM 2.0 required

Graphics DirectX 12 or newer and with WDDM 2.0 driver

Display At least a nine inch display, supporting high definition (720p)

Comparing in-place upgrades with migrations

• In-place upgrade. You run setup.exe on the computer running Windows

10 and choose Upgrade. Retains user state and apps.

• Migration. There are two methods available:

• Side-by-side migration. You migrate your users’ user state from their old Windows 10
computer to their new computer running Windows 11.

• Wipe-and-load migration. You backup the user state to an external location. You wipe
the computer, and apply a Windows 11 image on the computer. Then you restore the user
state.
Comparing in-place upgrades with migrations - In-place upgrade

Advantages Disadvantages
Retains user state (user settings, app settings, Doesn’t enable you to create a standardized
and data files) without manual intervention desktop environment. Configuration variations
persist
Preserves installed apps, and normally doesn’t Preserved apps might not work correctly after
require that you reinstall apps upgrading from Windows 10, although this is
unlikely
You don’t need to provide storage space for Legacy settings might cause performance or
migrating user state security issues
Provides the least disruptive path for your Doesn’t support language changes, edition
users from Windows 10 to Windows 11 changes, or architecture changes
Is relatively simple to perform, and can be Is only available from Windows 10
automated using Configuration Manager
You can rollback the upgrade at any time Computer must meet the minimum hardware
during and after the upgrade process requirements
Comparing in-place upgrades with migrations - Migration

Advantages Disadvantages
Provides you with an opportunity to clean up You’ll need to plan for user state migration. You’ll
your existing computers. This can help create a also need to plan for app installation
more reliable and secure desktop environment.
Supports and architecture edition changes. You Requires that you reinstall of apps. If these apps
can install any edition of Windows 11, are old, you might to verify that you still have
irrespective of what edition was previously access to the installation files. You’ll also to
running on your computers. You can also check that app prerequisites can be met on
change from 32-bit to 64-bit architectures Windows 11
Enables you to take the opportunity to Requires available storage space for user state
reconfigure low-level hardware settings, such migration. For a large number of migrations, this
as disk configuration space could be considerable
Unwanted or malicious legacy software, Depending on the migration option chosen, users
drivers, and apps don’t migrate can experience some disruption during the
process
Discussion:
What sort of problems might you
Troubleshootin
encounter when upgrading to Windows 11?
g upgrades
Lesson 4: Introduction to management and
troubleshooting tools

• Using the Settings app

• Using Control Panel
• What are Windows Tools?
• Using Task Manager
• Using Reliability Monitor
• Performance monitoring tools
Using the Settings app

• System
• Bluetooth & devices
• Network & internet
• Personalization
• Apps
• Accounts
• Time & language
• Gaming
• Accessibility
• Privacy & security
• Windows Update
Using Control Panel

• System and Security

• Network and Internet
• Hardware and Sound
• Programs
• User Accounts
• Appearance and
Personalization
• Clock and Region
• Ease of Access
What are Windows Tools?
Using Task Manager
Using Reliability Monitor
Performance monitoring tools

• Task Manager
• Resource Monitor
• Performance Monitor
Lab: Using Windows 11 troubleshooting tools
Lab scenario
A colleague has just joined the helpdesk at Adatum. It’s your task to teach them how to
use the various troubleshooting tools that Windows 11 provides.

Objectives

Exercise 1:
Learning to use
Windows 11
troubleshooting
tools
 In the lab, you used several tools. Which tool might
Lab Review you use to review recent incidents relating to app
crashes?
Module • Review Questions
Review and
Takeaways
End of presentation