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Rekayasa Proses Bisnis

Process
Automation

Team Teaching Rekayasa Proses Bisnis

S1 Sistem Informasi – Fakultas Rekayasa

Industri
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Konten Materi

01 Alignment of Process
Performance

02 Modeling and Simulation

Decision Support System of

03 Process Automation for Manager

Redesign and Reengineering

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Konten Materi

05 Process Automation

06 Business Process Management System

Bridging the GAP

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Alignment of
Process
Performance

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Alignment Aspects

1 2 3

Task Activity Unit

4 5

Process Value Stream

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Alignment of business
process and enterprise
performance

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Conclusion
The best way to understand what to
measure in a process is to first
understand the

desired result objective

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Modeling and
Simulation

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Modeling and
Simulation
• Next step in terms of not only measuring the current state
process performance, but for developing desired future
states of process performance and identifying the gaps

• Simulation: creating the behavior of a process by use of

another system

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Output: Modeling and

Simulation

Rapid identification of process

performance problem

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Benefit: Modeling and

Simulation

automatically calculate the benefits of

the process improvement via the Time,
Cost, Flexibility/Capacity and Quality
dimensions

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Decision Support
System of Process
Automation for
Manager

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Why Decision Support

System for Manager ?

Poor information about

business processes
=
Poor decisions

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Decision Support for

Process Owners and
Managers

1 2 3

Business Balanced
Dashboards
Intelligence Scorecard (BSC)

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 Critical Success Factor
1
5

1 2 3 4

Focus Same Process is

Educatio
on Understand
n
People ing Important

5 6

Design and Over

Approve same Communica
with Activities te

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Critical Success Factor

1. Focus on PEOPLE as much as the process
2. make sure everyone knows the entire process and not just “their” part of it
3. Everyone has the same understanding of what a “process” is
4. Everyone understands why process is important – tie it to operational performance
metrics for the company and align compensation to it.
5. People who design and approve the activities are the same people who do the
activities
6. Attempt to “Over Communicate” the goals and objectives (performance
metrics) of the process.

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Redesign and
Reengineering

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8

Redesign and Reengineering

Discuss about:

1 2

Redesign Reengineering

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■end-to-end
rethinking of what
the process is 1
currently doing
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Redesign

End-to-end rethinking of what the process is

currently doing

Objective: takes a holistic approach to the

process rather than identifying and implementing

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■end-to-end
rethinking of what
the process is 2
currently doing
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Reengineering

The fundamental rethinking and radical redesign of

business processes

Objective: to achieve dramatic improvements in critical,

contemporary measures of performance

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 Reengineering
2
1

Process

1 2 3 4

Organize
Merge Link parallel Geographically resources
around
information activities as though centralized
outcomes

5 6 7

Have Put the decision point

Capture information
output where the work is
once – at the source
user performed

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2

Redesign and Reengineering

Difference:

1 2

Redesign Reengineering

based on the begins with a “blank

fundamental slate” and is based

concepts of the on radical change

existing process

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Process
Automation

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Process Automation

the intent to automate any conceivable part of procedural

work that is contained within a business process, from
simple operations that are part of a single process
activity up to the automated coordination of entire,
complex processes

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Automated Business
Process

also known as workflow, as a process that is automated in

whole or in part by a software system, which passes
information from one participant to another for action.

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Process Automation

Conceptual “to-
Executable
be” process
process models
models

● are made by domain experts ● are made by IT experts

● provide a basis for ● provide input to a process

communication amongst enactment system - BPMS

relevant stakeholders ● must be machine readable
● must be understandable ● must be unambiguous and
● must be intuitive and may should not contain any
leave room for interpretation uncertainties
● contain purely a relevant set ● contain further details that

of process information are only relevant to

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implementation
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Business Process
Management
System

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8

Business Process
Management System

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Business Process
Management System

1 2 3

Process
Execution Engine Execution Engine
Modeling Tools

4 5

Administration &
External Services
Monitoring Tools
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Process Modeling Tools

1.To create and modify executable process

models (by specifying execution
properties)
2.To store and retrieve automation
solutions from a process model
repository
3.May import from conceptual process
modeling tools
4.Example: Bizagi Modeller

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Execution Engine

1.Instantiates executable process models

(also called “cases”)
2.Orchestrates distribution of work items
to process participants and software
services in order to execute a business
process from start to end
3.Logs execution data

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Worklist Handler

1.Imagine it as an “inbox”
2.Offers work items to process participants
and allows participants to commit to
these work items
3.Handles participants’ work queues and
work item priorities
4.May provide social network capabilities

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3

Administration &
Monitoring Tools

1.To manage automation solutions

2.To configure access to system
components
3.To monitor participants availability and
performance of process cases

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External Services

1.Expose a service interface with which the

engine can interact
2.The engine provides the invoked service
with the necessary data it will need to
perform the activity for a specific case
3.Examples: rules engine, email or Twitter
notification, DB connector, CRM
connector…

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Advantage
BPMS

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Advantage BPMS: Cost

Efficiency

Simply slashing budgets is no longer a viable option in

organizations that have become leaner in response to
global economic conditions during recent years

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Advantage BPMS:
Business Agility

A trend in BPM is toward more nimble processes that

respond to organizational learning in the marketplace

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Advantage BPMS:
Compliance Ease and
Visibility

Changes to legislation and other factors have meant that

companies without a flexible system for handling end-to-
end compliance can incur great, unforeseen costs, both in
reporting and penalties

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Advantage BPMS:
Customer focus

Business process management helps organizations to

combine people with technology to acquire and retain
satisfied customers and Comindware lets organizations
include any desired user

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Advantage BPMS: Staff

Satisfaction

Business processes that are developed and documented

help to motivate team members, dedicated professionals
who generally don’t want to waste time or money

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Challenges
BPMN

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2

Complexity of the
specification

non-standardized solutions.

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3

Complexity of the
notation

low acceptance (ease of use, usefulness)

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4

Poor
interoperability
between BPMN
tools
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bounded to specific product or vendor.

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Non-standardized
execution of BPMN
models

bounded to specific execution environment.

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Bridging the GAP

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Bridging the GAP

1 2 3

Identify Complete the Specify Execution

Boundaries Process Properties

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Bridging the GAP: Identify

Boundaries

Principle: not all processes can be automated.

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Identify Boundaries
Start by identifying each task’s type:

1 2 3

Automated
User task Manual task
task

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Identify Boundaries
Start by identifying each task’s type:

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Identify Boundaries
Example

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Bridging the GAP: Complete the

Process

1 2 3

Identify Complete the Specify Execution

Boundaries Process Properties

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Complete the Process

(Principle)

2
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Exceptions are the rule. No data = no decisions, no tasks handover.

Add exception Specify all electronic

handlers business objects

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Bridging the GAP: Specify Execution

Properties

1 2 3

Identify Complete the Specify Execution

Boundaries Process Properties

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 Specify
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5

Execution
Properties
1 2 3 4

Process variables, Task and event variables and

Service
messages, signals, their mappings to process Code snippets
details
errors variables

5 6 7

Participant assignment Task, event and BPMS-specific: work

rules and user interface sequence flow queues, forms,
structure expressions connectors

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Thank You

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