ANJUMAN-I-ISLAMS ALLANA INSTITUTE OF MANAGEMENT STUDIES
SALES MANAGEMENT & SALES DISTRIBUTION
A PROJECT ON MUMBAI DABAWALLAS
SUBMITTED TO :- PROF. S.S
Group members Zeeshan Azmi 08 Hussain Dholkawala. Aliasgar Doctor Shabbir Pancha. Reshma Shaikh Husain Vagher 60
Roll no
12 13 28
The Legend Of
Management Guru
The origin of the Dabbawalas' lunch delivery service dates back to the 1890s during the British raj. Mahadeo Havaji Bacche (Mahadeo), a migrant from North Maharashtra. Mumbai Dabbawala - carrying and delivering freshly made food from home in lunch boxes to office workers. They are also called..
Shivaji Maharajs soldiers Deccan Mavle The Annadattas The Dabbawallas
Off:
3, Raghunath Pathak Chawl, Sambhaji Nagar, Sahar Road, Near Fly-Over Bridge, Andheri (E), Mumbai 69. Email Id: [email protected] Web Site : www.mumbaidabbawala.com
Cell No.: 91-9869152163 Andheri Office - 26821897, Grant Rd. Office 23860742.
NUTAN MUMBAI TIFFIN BOX
ABOUT NMTBSA
Nutan Mumbai Tiffin Box Suppliers Association History : Started in 1890 Charitable trust : Registered in 1956 Avg. Literacy Rate : 8th Grade Schooling Total area coverage : 60 Kms to 70 Kms Employee Strength : 5000 Number of Tiffin's : 2,00,000 Tiffin Boxes i.e. 4,00,000 transactions every day. Time taken : 3 hrs
(9.00 A.M.. to 12.00 P.M. for the Collection of Dabba and Delivery)
ORGANISATIONAL STRUCTURE
PRESIDENT
VICE PRESIDENT
GENERAL SECRETARY
13 MEMBERS
TREASURER
DIRECTORS ( 9 )
MUKADAMS (800)
MEMBERS ( 5000 )
FOUNDER OF DABBAWALA SYSTEM
Hon. Mahadeo Havaji Bacche Hon. Dhondiba Medge
Educated only up to Class 2 Started the Dabbawala System with a handful of 35 Dabbawalas in 1890
Educated only up to class 4 Framed the Rules and Regulations of Dabbawala
What is Six Sigma ?
6 Sigma
Statistical Measures & Management Philosophy Determine the Performance of a Process Level of Perfection Achieved Well defined role & Clear Structure of Task Its a Mean to End ; Not the End Itself
Five Steps Model:
Off:
3, Raghunath Pathak Chawl, Sambhaji Nagar, Sahar Road, Near Fly-Over Bridge, Andheri (E), Mumbai 69. Email Id: [email protected] Web Site : www.mumbaidabbawala.com
Cell No.: 91-9869152163 Andheri Office - 26821897, Grant Rd. Office 23860742.
NUTAN MUMBAI TIFFIN BOX
What is NMTBSA?
(Nutan Mumbai Tiffin Box Suppliers Association)
History : Started in 1880 Charitable trust : Registered in 1956 Avg. Literacy Rate : 8th Grade Schooling Total area coverage : 60 Kms Employee Strength : 5000 Number of Tiffin's : 2,00,000 Tiffin Boxes i.e 4,00,000 transactions every day. Time taken : 3 hrs
NMTBSA
Error Rate : 1 in 16 million transactions Six Sigma performance (99.999999) Technological Backup : Nil. Cost of service - Rs. 300/- to 350/month ($ 6.00/month) Standard price for all (Weight, Distance, Space) Rs. 36 to 40 Cr. Turnover approximately. No strike record as each one a share holder Earnings - Rs. 5000/- to 6000/- per
Wartime: Emergency measures being taken to ensure delivery by making proper coding.
PRINCIPLES
PRINCIPLES :
Shakti aur bhakti Work is Worship Manav seva me bhagwan seva milti hai Time is money Unity is Power
DISCIPLINE:
No Alcohol Drinking during business hour Wearing Gandhi Cap during business hours Carry Identity Cards
CODING SYSTEM
VLP : Vile Parle (suburb in Mumbai) 9EX12 : Code for Dabbawalas at Destination EX : Express Towers (building name) : Floor no. : Code for Dabbawala at residential station : Code for destination Station eg. Churchgate Station (Nariman Point)
12 E
THE FLOW LOGIC
Zones for destination Grant Road (12) Point of Aggregation And Sorting A B C D E Lower Parel (14) Churchgate (1-10)
2 3 4 5 6 7
Collection from home
HR Practices they follow:
Flat organization No hire and fire rule Community based Recruitment Sharing common beliefs, values, ethics Following of strict dress code Loyalty & trust is their monopoly Training provided to the new joiners Owner + Employee is the designation of each Quarterly Meetings to discuss issues
DABBAWALLAS IN TRAIN COMPARTMENT
Fellow Dabbawallas in the Luggage Compartment of a Local Train between 10.15 a.m. to 11.15 a.m.
A day in the Life of A Dabawalla
10:30 -11:15 am (Andheri Stn.)
This time period is actually the journey time. The Dabbawalas load the wooden crates filled with tiffins onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the 12 coach train train. 4,000 commuters
A day in the Life of A Dabawalla
11:15 a.m. 12:15 p.m. (Church Gate Station)
At this stage, the unloading takes place at the destination station Re-arrangement of tiffins takes place as per the destination area and destination building
A day in the Life of A Dabawalla
In particular areas with high density of customers (Nariman Pt.,Fort , CST) A special crate is dedicated to the area. This crate carries 150 tiffins and is driven by 34 dabbawalas
RETURN JOURNEY
1:15 2:00 pm ( At All Destination Stations) Here on begins the collection process where the dabbawalas have to pick up the tiffins from the offices where they had delivered almost an hour ago.
Low Cost But Reliable and Always on Time
A day in the Life of A Dabawalla
2:00 2:30 pm (At Destination Station) The dabbawallas meet for the segregation as per the destination suburb.
A day in the Life of A Dabawalla
2:48 3:30 pm
The return journey by train where the group finally meets up after the days routine of dispatching and collecting from various destination offices Usually, since it is more of a pleasant journey compared to the earlier part of the day, the dabbawalas lighten up
CONCLUSION
Utmost Dependence on Human Capital Honesty & Integrity Discipline & Time Management Pride towards work Recruitment policies and manpower management Complete Contentment Musical Meditation Sustained success will lead to fame
