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ServiceNow Presentation

ServiceNow is a cloud-based platform designed for IT Service Management (ITSM) that automates business processes across various departments, including HR, Security, and Customer Service. Its key features include incident management, workflow automation, and integration with third-party tools, while its modules cover ITSM, ITOM, ITBM, HRSD, and CSM. The platform enhances operational efficiency, reduces manual work, and is scalable, making it suitable for diverse business needs.

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brad fincher
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66 views12 pages

ServiceNow Presentation

ServiceNow is a cloud-based platform designed for IT Service Management (ITSM) that automates business processes across various departments, including HR, Security, and Customer Service. Its key features include incident management, workflow automation, and integration with third-party tools, while its modules cover ITSM, ITOM, ITBM, HRSD, and CSM. The platform enhances operational efficiency, reduces manual work, and is scalable, making it suitable for diverse business needs.

Uploaded by

brad fincher
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Introduction to ServiceNow

Streamlining IT and Business


Workflows
Presented by: [Your Name]
Date: [Insert Date]
What is ServiceNow?
• • A cloud-based platform for IT Service
Management (ITSM)
• • Provides digital workflows for enterprise
operations
• • Used to automate business processes across
departments
• • Known for ITSM but also supports HR,
Security, and Customer Service
Key Features of ServiceNow
• • Incident, Problem, and Change Management
• • Configuration Management Database
(CMDB)
• • Knowledge Base and Self-Service Portal
• • Workflow Automation & Orchestration
• • Integration with third-party tools (like Slack,
AWS, etc.)
ServiceNow Modules
• • ITSM – Manage IT services and incidents
• • ITOM – Optimize infrastructure and
operations
• • ITBM – Manage project portfolios
• • HRSD – HR case and knowledge
management
• • CSM – Customer service management
Benefits of Using ServiceNow
• • Increases operational efficiency
• • Reduces manual work through automation
• • Improves user and customer satisfaction
• • Centralized data and reporting
• • Scalable across departments and industries
Real-World Use Cases
• • Automating employee onboarding (HRSD)
• • Managing IT outages and service desk tickets
(ITSM)
• • Monitoring network health and
performance (ITOM)
• • Handling customer requests (CSM)
ServiceNow Architecture
• • Multi-instance architecture for data isolation
• • Built on JavaScript and uses REST APIs
• • Includes a robust plugin system
• • Allows low-code/no-code app development
Developing on ServiceNow
• • Use App Engine Studio for app development
• • Create tables, forms, workflows without
deep coding
• • Scripting via Client Scripts, Business Rules,
Script Includes
• • Integration using REST/SOAP APIs
ServiceNow in Action (Demo
Screenshots)
• • Insert screenshots of the ServiceNow
interface:
• - Incident form
• - Knowledge base
• - Workflow editor
• - Dashboard or reports
Licensing & Pricing (Optional)
• • Subscription-based pricing
• • Based on users, modules, and platform
usage
• • Enterprise-level plans can be customized
Conclusion
• • ServiceNow transforms the way enterprises
operate
• • Automates tasks, streamlines workflows,
and improves service delivery
• • Scalable and flexible for all business needs
Q&A
• Any questions?
• Thank you for your time.

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