Scribd Logo
Upload

Welcome to Scribd!

  • 82 views

    Business Process Modeling

    Uploaded by

    Pooja Kapoor
    Business process modeling involves documenting a company's processes to make them more efficient and reduce costs. It involves creating a visual model using notations like the Business Process Modeling Notation standard. This allows processes to be analyzed, improved upon, and integrated with information systems. Modeling provides benefits like better understanding of current processes, a basis for process improvement and optimization, and ensuring IT systems support business operations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd

    Business Process Modeling

    Uploaded by

    Pooja Kapoor
    82 views18 pages
    Business process modeling involves documenting a company's processes to make them more efficient and reduce costs. It involves creating a visual model using notations like the Business Process Modeling Notation standard. This allows processes to be analyzed, improved upon, and integrated with information systems. Modeling provides benefits like better understanding of current processes, a basis for process improvement and optimization, and ensuring IT systems support business operations.

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Business process modeling involves documenting a company's processes to make them more efficient and reduce costs. It involves creating a visual model using notations like the Business Process Modeling Notation standard. This allows processes to be analyzed, improved upon, and integrated with information systems. Modeling provides benefits like better understanding of current processes, a basis for process improvement and optimization, and ensuring IT systems support business operations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    82 views18 pages

    Business Process Modeling

    Uploaded by

    Pooja Kapoor
    Business process modeling involves documenting a company's processes to make them more efficient and reduce costs. It involves creating a visual model using notations like the Business Process Modeling Notation standard. This allows processes to be analyzed, improved upon, and integrated with information systems. Modeling provides benefits like better understanding of current processes, a basis for process improvement and optimization, and ensuring IT systems support business operations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 18
    At a glance
    Powered by AI
    The key takeaways are better understanding, documenting and improving existing business processes as well as creating information systems to support them.

    A business process consists of a collection of activities with a clear start and end, inputs and outputs. It implies how work is done within an organization.

    Three examples given are: 1) A generalist approach of 'How can I help you?', 2) Obtaining customer details by asking for their name, 3) Directing the call based on whether it relates to the customer's account.

    Business Process Modeling

    Submitted By: Pooja Kapoor Roll No.-2K11-MTECH(CE)-005

    Contents
    What is Business Process? What is BPM? Using a BPM Business Process Modeling Notations Advantages

    Business Process
    A process is a specific ordering of work activities across time and place, with a beginning, an end, and clearly defined inputs and outputs: a structure for action. Collection of activities designed to produce a specific output for a particular customer or market. Implies how the work is done within the organization.

    What is Business Process Modeling?


    It is about how a business carries out its processes in the most efficient manner, and how it supports staff to achieve this.

    The outcomes of a business process modelling project are essentially:


    value for the customer, and reduced costs for the company, leading to increased profits

    Using a BPM
    The following example will indicate the value of a model. The example uses a Call Centre. First step -To receive a call. Next step - How the call is answered? Let us take three answers:

    Option 1- How can I help you?


    Would suits a generalist type of person on the phones. The screen they have in front of them has fast access to a number of different functions (accounts, deliveries, orders etc.). They would also need a broad responsibility to approve customer requests such as changing accounts, cancelling deliveries and changing orders. They need to be surrounded by a library of information which may be on their PC but might also be on files.

    Option 2- Can I have your name please?


    Would Suit a CRM system Need to be able to enter the customer name To get- customer details such as address, order history, billing history, contact history.

    Option 3- Is this call in relation to your account?


    May suit a call centre where most calls are accounts related. What if it is not accounts process? If it is accounts, what information is required? Having a recorded voice asking customers to have their account number ready, or give them options (dial 1 if it is in relation to your last account).

    Business Process Modeling Notation


    An Event is something that happens during the course of a business process.

    Events affect the flow of the Process and usually have a trigger or a result. Events can start, interrupt, or end the flow.

    Compensation Event
    This is used for compensation handling--both setting and performing compensation. It call for compensation if the Event is part of a Normal Flow. It reacts to a named compensation call when attached to the boundary of an activity.

    Rule Event
    This is only used for exception handling. This type of event is triggered when a Rule becomes true.

    Link Event A Link is a mechanism for connecting an End Event (Result) of one Process to an Intermediate Event (Trigger) in another Process. Paired Intermediate Events can also be used as Go To objects within a Process.

    Multiple Event
    This means that there are multiple ways of triggering the Event. Only one of them will be required.

    Transaction is an activity that has a double border. Normal Outgoing Sequence Flow represents the path to follow a successful completion.

    Cancel Intermediate Event represents the path to follow a cancelled completion.


    Exception Intermediate Event represents the path to follow a transaction hazard.

    Advantages
    Better understanding of existing business processes Documents the business process Basis for improving existing business processes Basis for experiencing and simulating new concepts and impact on the organisation Basis for continued optimisation Basis for creating information systems that support the business processes

    Refrences
    [1]en.wikipedia.org/wiki/Business_process_modeling [2]Thomas Dufresne & James Martin (2003). Process Modeling for E-Business. [3]info_business_process_modeling_overview.pdf [4]The_business_process_model[1].pdf

    Thank You

    You might also like