Enterprise Systems

CT107-3-2 and VD1

Introduction and Overview

 Lecturer information

Lecturer Name: Khalida Harun

Email: [email protected]

Telephone Extension: 03-89961000

Concern: Face Mask

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 ANY PREREQUISITES

No particular prerequisites ….
… a grasp of IT knowledge in terms
of systems, infrastructure and
integrating the various systems will be
helpful

Other helpful areas :-

Enterprise Software

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 AIMS OF THE MODULE

Introduce the issues and concerns of Information

& Communication Technology as it is used in
large-scale organisations.
The special issues that arise in scaling up familiar
ICT infrastructure and systems to handle support
for large-scale, widely dispersed organisations
are introduced and discussed, along with
approaches to address these issues.

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COURSE LEARNING OUTCOMES
(CLOs)
At the end of the module, YOU should be able
to
1. Describe the concepts and architecture of Enterprise
System into large scale organization
2. Prepare a proposal for large scale organisation to
implement Enterprise Systems.
3. Express effectively and professionally the
application of Enterprise Systems in an organisation.

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 Student Learning Time (SLT)

• Module Credit Value:

• Total Learning Hours:
 Lecture: 1 time 2 hours per week
 Tutorial: 1 time 1 hour per week
 Independent Learning Time: 35

Concern
 Classes & tutorial will occur on Public Holiday

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Mapping of CLOs with MOEs Domain

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MQF and MOE Domains

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 Topics we will cover
1. Introduction
2. Information Systems Architecture
3. Strategic and Operational Issues
4. Enterprise Systems Issues
5. Customer Relationship Management (CRM)
6. Supply Chain Management (SCM)
7. Data Warehousing (DW) & Data Mining
8. Organizational Knowledge & Knowledge Management
System (KMS)
9. Collaborative Systems and Workflow

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What support is available for you

 Consultation hours
 Resources
 Reference material
 Internet resources

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 ASSESSMENT METHODS

• Final Exam (60%) : CLO1

– Fill confirm on the mode by end of the semester
• Group Assignment (35%) : CLO2
– (G)20%, (I)15%
– By next Friday (23rd September, to form the group
members)
• Individual Assignment Presentation (5%) : CLO3

**refer to SAIS for details

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• Methods of Delivery

Hence,
•We are now moving from the traditional
topic based teaching to outcome-based
education

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• Outcomes Based Education
(OBE)
• OBE is education based on producing
particular educational outcomes that:
Focus on what students can actually do after
they are taught
Expect all learners / students to successfully
achieve particular (sometimes minimum) level
of knowledge and abilities.

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• So…What is OBE?

It’s
NOT
What we want to teach,

It’s
What You should learn

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WHAT SUPPORT IS AVAILABLE FOR YOU

• Textbooks
• Consultation hours - Teams
• Email
• Moodle
• Reference material

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 ESSENTIAL READING

• George Rebovich, Jr., Brian E. White. (2016).

Enterprise Systems Engineering: Advances in the
Theory and Practice . CRC Press.

• Giachett, R. E. (2016), Design of Enterprise

Systems: Theory, Architecture, and Methods. CRC
Press. ISBN: 9718439882894

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 Achievement
requirements

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 What is expected of you
 You should abide by all the rules &
regulations of APU
 Proper attire
 No speaking in languages other than English
 Attendance is compulsory and valid medical
certificates must support any absence from
class.
 Three cases of lateness will be equal to one
absence
 All handphones should be turned off during
lectures.

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 What is expected of
What is expected of you
you
 Online Learning Expectation (During the
MCO)
 On time, if you have technical issues, do let me know
 Always refer to the MS Team General POST announcement, at least
once a week. Questions post there. Only use personal chat for
personal matters
 Include a real photo of you in MS Teams
 Lecture are in at 2 modes – live, pre-recorded. You may need to off
the your microphone (in case of intermittence)
 On your conversation tab, in case you want to ask question
 Live or pre-recorded lectures will have short breaks in between
 Most short breaks are for activities such as Q&A, quizzes, group
activities, where you all are expected to participate to answer
the questions. Whenever necessary, you may need to “on” your
microphone.
 If lecture not able to be completed during the lecture, may use
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Slide 31 of 13
 Ice Breaking Session

• Rules – Put your own photo in Teams

• Your Name
• Previously – Diploma or Level 1
• Background such as;
– Where are you from?
– Your location
– Interest/Hobby
– Strength & Weakness
• Expectation from this Module
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 What is Information Systems?

• Information systems can be defined as a

set of interrelated components (people,
procedure, software, hardware & data) that collect
(or retrieve), process, store, and distribute
information.
– To support: Decision Making, Coordination,
Control, Analyze Problems, Visualize
Complex Subjects, and Create New Product

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 What is Information Systems?

• Information Systems is used to convert

data into useful information.
• Three (3) phases:
– Input Phase: capture data and store
– Process Phase: process according to rules
and procedure
– Output Phase: produce display on screen,
printed on a printer, save on a storage device

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 Information Systems

• Information Systems are a critical

components of any successful
organization today.
• Provide a high level of computer
automation to support business functions,
such as
– Marketing, finance, accounting, customer
service, human resource management, and
operation
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 Organization – Management
Pyramid

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 Organization – Management
Pyramid
• Consist of three (3) principle levels
– Senior Management
• Makes long-range strategic decision about products
and services as well as financial performance of the
firm.
– Middle Management
• Carries out the programs and plans of senior
management.
– Operational Management
• Responsible for monitoring the daily activities of the
business.
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 Organization – Management
Pyramid
• Each management level has different
information needs and requirements.
• Example: The CEO of a company may
need a report that quickly states how a
particular product is performing in the
market in different time or place.
• Example: Operation Manager more
interested in detail sales report of all
product for last month.
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 Organization – Business
Functions
• As organization become larger and more
complex they tend to break functions into
smaller units by assigning a group of staff to
specialize these activities.
• Major business functions:
Function Purpose
Sales & Marketing Selling the organization’s products and services

Manufacturing and production Producing the delivering products and services.

Finance and accounting Managing the organization’s financial assets and maintaining the
organization’s financial records.
Human Resources Attracting, deleveloping, and maintaining the organization’s labor
force; maintaining employee records.

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 Functional Systems

• Information Systems are created to support each

business functions.
– Human Resource System
– Accounting System
– Sales & Marketing System
– Logistic System
• All the Information Systems is NOT integrated or
interrelated.
– The information is not shared between the business function

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 Name Empl Paya Recei Cash
oyee ble vable or
Accounting System Accounting Salar Bank Amo Cheq
Database y No. unt ue or
Bank
Trans
fer
Tham 5000 12345
678
HR System HRBen 50,00
Database 0
Employee Employee Employee
Name Salary Bank No.
Tham 5000 12345678
Sales System Sales
Database

Customer Total Customer

Name Purchase Account
No..
Ben 50,000 999988800
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WHAT ARE ENTERPRISE
SYSTEMS?
• Enterprise-wide information systems
• Enterprise Systems are large-scale
organizational systems (people,
processes and IT) built around
packaged enterprise system
software

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WHAT ARE ENTERPRISE
SYSTEMS?
• Allows organization to integrate
information across operations on a
company-wide basis.
• Provide a central repository, common
user interface, allow data sharing.
• Can be extended to streamline
communications with customers &
suppliers.
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 WHY ENTERPRISE SYSTEMS?

This has put a tremendous demand on

organizations to:
•Lower total costs in the complete supply chain
•Shorten throughput times
•Reduce stock to a minimum (keep Fast Moving
Consumer Goods - FMCG)
•Improve Product quality
•Provide more reliable delivery dates and better
service to the customer
•Efficiently coordinate demand, supply and
production

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 Accounting Module

HR Module Database

Sales Module

E-Commerce, Extranet – for

Customer supplier to
feedback check stocks
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 Q&A

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What we will cover next

• Information Systems Architecture

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