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Lecture 1

Technical communication encompasses oral and written communication within business and industry, focusing on products and services. It is essential for maintaining good relationships, ensuring timely work, and generating income, while also reflecting the professionalism of the communicator. Effective communication is crucial for success in the workplace, impacting time management, financial costs, and interpersonal relationships.

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10 views13 pages

Lecture 1

Technical communication encompasses oral and written communication within business and industry, focusing on products and services. It is essential for maintaining good relationships, ensuring timely work, and generating income, while also reflecting the professionalism of the communicator. Effective communication is crucial for success in the workplace, impacting time management, financial costs, and interpersonal relationships.

Uploaded by

shaibzadamuntazir192003
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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TECHNICAL

COMMUNICATION
PROCESS AND
PRODUCT
Chapter 01
An Introduction To Technical Communication
Engr. Nauman Ahmad Tariq
TECHNICAL
COMMUNICATION
 Oral and written communication for and about business
industry.
 Focuses on products and services
 How to manufacture, market, manage, deliver and use them

 Composed primarily for:


 Supervisors
 Colleagues
 Subordinates
 Vendors
 Customers

 As either a professional technical communicator, an


employee at a company or a consumer, you can expect
to write different types of correspondences.
COMMUNICATION
CHANNELS
 Technical communication takes many different forms.
 You will have to communicate both orally and in writing.
 Rely on various types of correspondence and technology,
dependent upon:
 Audience
 Purpose
 Situation

 Many communication channels overlap in terms of


purpose and audience.
 E.g.
 Requesting information from the vendor.
 Communicate bad news.
COMMUNICATION
CHANNELS
SURVEY OF 120 COMPANIES
THE IMPORTANCE OF
TECHNICAL
COMMUNICATION
 To succeed in job, you need to write and speak effectively
to others --- constantly.
 Technical communication is a significant factor in your
work experience for several reasons, including it’s
importance for:
 Business
 Time
 Money
 Interpersonal Communication
BUSINESS
 Technical communication is not a frill or an occasional
endeavor.
 It is a major component of the work environment.
 Through technical correspondence, employees:
 Maintain good customer-client relations (follow-up letters)
 Ensure that work is accomplished on time (directive memos
or emails)
 Provide documentation that work has been completed.
(progress reports)
 Generate income (sales letters, brochures, fliers)
 Keep machinery working (user manuals)
 Ensure that correct equipment is purchased (technical
descriptions)
 Get a job (resumes)
 Inform the world about your company (websites and blogs)
TIME
 In addition to serving valuable purposes on the job,
communication is important because it is time
consuming.
 New hires might spend less time writing on the job.
A supervisor will spend more time directing the
subordinates through written correspondence
 Though you will spend a great deal of time writing on the
job
 You will spend even more communicating in other ways.
 Time spent verbally communicating:
 Meetings
 Phone with vendors and clients
 Co workers
 Collaborative work teams

 When you are not writing at work, you will be speaking,


CONTINUED…
MONEY
 Time is money.
 Four simple ways of looking at the cost of your technical
communication:
 Cost of Correspondence
 Percentage of Salary
 Cost of Training
 Generating Income
INTERPERSONAL
COMMUNICATION
 A major component of a successful company is:
 The environment it develops
 The tone it expresses
 The atmosphere it creates

 Effective communication creates a better workplace.


 The “soft skills” make customers want to shop with you
and employees work with you.
 Technical communication reflects something about you.
 Tells the audience that you think logically and express
your thoughts clearly.
CONTINUED…
 When your writing is grammatically correct, or when you
telephone tone of voice is calm and knowledgeable, you
seem professional to your audience.
 Technical communication is an extension of your
interpersonal skills.
 Co-workers or customers will judge your competence and
professionalism based on what you say and how you say
it.

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