K. K.
WAGH
POLYTECHNIC, Nashik
Department of Mechanical Engineering
Presentation on
Case Study on Automobile Maintenance System
ROLL. NAME
NO.
27 SHREEVARDHAN PANDIT KATORE
36 YASH CHETAN PATIL
40 PRATHAMESH VAIBHAV SHELKE
Garage, Service
Station, and
Workshop
Management
Efficient management is vital in garages, service stations, and
workshops. It ensures high-quality service, customer satisfaction,
and environmental responsibility, which leads to operational
efficiency and profitability. The automotive industry depends on
these facilities for reliable vehicle maintenance and repairs.
Economic impact of well-managed facilities includes providing
employment and supporting transportation infrastructure. This
presentation will define these facilities, explore management
significance, discuss site selection, detail workflow, emphasize
record-keeping, and outline managerial roles.
AGENDA
SERVICE
GARAGE WORKSHOP
STATION
A garage is a small-scale vehicle repair facility, often privately owned,
where mechanics perform general repairs and maintenance services.
It is usually operated by a few technicians and is suitable for routine
and minor repairs.
Key Features
🔹 Primary Function: Provides essential vehicle repairs and basic
servicing.
🔹 Common Services:
•Oil change & filter replacement
•Brake pad replacement
•Tire balancing & rotation
•Engine diagnostics
•Minor dent and paint repair
GARAGE 🔹 Infrastructure: Small workspace with limited advanced machinery.
🔹 Target Audience: Individual car owners, local customers.
🔹 Cost & Convenience: More affordable than large workshops or
service stations
A service station is a commercial facility where vehicle owners can
refuel their vehicles and get minor maintenance services. These
stations are typically found near highways, urban centers, and
commercial areas.
Key Features
🔹 Primary Function: A multi-purpose stop for fuel refilling and minor
servicing.
🔹 Common Services:
•Fuel refilling (Petrol, Diesel, EV Charging)
•Oil and fluid top-up
•Tire replacement and air pressure check
•Basic mechanical repairs (battery check, wiper replacement, etc.)
•Car wash & interior cleaning
🔹 Infrastructure: Medium-sized facility with dedicated fuel pumps
and maintenance bays.
SERVICE STATION 🔹 Target Audience: Daily commuters, fleet vehicles, and travelers.
🔹 Special Features: Some service stations include convenience stores,
rest areas, and emergency repair support.
A workshop is a professional facility equipped with high-tech tools
and machinery to handle extensive vehicle repairs, custom
fabrication, and engine overhauls. Workshops usually operate under
a company or brand and employ certified technicians.
Key Features
🔹 Primary Function: Provides complex vehicle diagnostics,
mechanical repairs, and structural modifications.
🔹 Common Services:
•Complete engine repair & tuning
•Transmission & suspension overhauls
•Advanced computer diagnostics (OBD-II Scanners)
•Custom modifications & fabrications
•Accident damage repairs & repainting
🔹 Infrastructure: Large facility with multiple service bays, advanced
WORKSHOP equipment, and skilled technicians.
🔹 Target Audience: Commercial vehicle owners, fleet services,
insurance claim repairs.
🔹 Technology Usage: CNC machines, hydraulic lifts, computerized
alignment systems, and robotic diagnostics.
Significance of Effective
Management
Increased Efficiency & Productivity
Good management boosts operational speed and output. Streamlined
processes lead to higher service rates and reduced turnaround times.
Reduced Costs & Waste
Effective strategies minimize unnecessary expenses. Waste reduction
also minimizes environmental impact, enhancing sustainability.
Improved Customer Satisfaction & Loyalty
Quality service builds stronger customer relationships. Happy
customers are more likely to return and recommend services.
Enhanced Safety & Compliance
Adherence to standards ensures a secure environment. Compliance
avoids legal issues and protects employees and customers.
Site Selection Criteria
Location and Infrastructure
Accessibility
Availability of utilities like
Proximity to major roads electricity, water, and waste
and highways ensures easy disposal is essential.
customer access. High Adequate infrastructure
visibility increases traffic supports daily operations
and potential business. and growth.
Zoning and Regulations
Compliance with zoning laws and environmental regulations is
critical. Non-compliance can lead to fines and operational
shutdowns.
Service Workflow Diagram
Customer Arrival
Greeting and initial assessment of needs sets the tone for the
service interaction and ensures immediate attention.
Vehicle Inspection
Thorough check-up to identify all issues, ensuring no problem is
overlooked. This helps to provide an accurate diagnosis.
Repair/Maintenance
Performing the necessary services efficiently and effectively.
Skilled technicians are required for quality maintenance.
Quality Check
Ensuring all work meets high standards, providing customer
satisfaction and trust. Reduces chances of future problems.
Record-Keeping:
Maintenance Logs
Date Vehicle Service Parts Cost Technicia
Performe Used n
d
2024-07- Toyota Oil Oil Filter, $75 John Doe
15 Camry Change 5W-30
Oil
2024-07- Honda Brake Brake $200 Jane
15 Civic Pads Pads, Smith
Replace Rotor
ment Resurfaci
ng
Accurate and detailed maintenance logs are essential for tracking vehicle
history, ensuring accountability, and facilitating efficient operations.
Comprehensive maintenance records enable informed decisions regarding
vehicle care, extending lifespan and enhancing performance.
Record-Keeping:
Financial Records
Sales Records
Invoices, receipts, and records of all sales transactions.
Expense Records
Documentation of all business expenses, including supplies,
utilities, and salaries.
Inventory Records
Tracking the quantity and value of parts and supplies.
Financial records are crucial for monitoring profitability, managing cash
flow, and complying with tax regulations. Proper financial oversight helps
identify trends, manage costs, and ensure long-term business viability.
Managerial Roles and Responsibilities
Garage Manager
1 Responsibilities: Overseeing all aspects of the garage operation.
Service Supervisor
2 Responsibilities: Managing daily operations and supervising technicians.
Automotive Technician
3 Responsibilities: Performing vehicle
maintenance and diagnosing mechanical
issues.
Effective management requires clear roles and responsibilities to ensure smooth operations, quality service, and
customer satisfaction. Strong leadership, technical expertise, and customer service skills are essential for each role
to contribute to overall success.
Service Supervisor Roles and Responsibilit
Work Scheduling
1 • Managing technician assignments and service workload.
• Ensuring timely completion of vehicle servicing tasks.
Quality Control
2 Checking service quality and adherence to standards.
Customer Interaction
3 • Handling customer queries and complaints.
• Providing updates on service progress and
ensuring satisfaction.
Efficient service supervision is crucial for maintaining smooth operations, ensuring timely vehicle servicing, and
upholding quality standards. A service supervisor plays a key role in managing technician assignments, monitoring
service progress, and addressing operational challenges. Strong leadership, technical knowledge, and problem-
solving skills are essential to optimize workflow and enhance efficiency.
Customer Manager Roles and Responsibili
Customer Relations
1 Ensuring smooth communication between customers and service staff.
Feedback Management
2 • Collecting & Analyzing customer feedback
• Implementing changes based on reviews to improve services.
Team Coordination
3 • Supervising customer service
representatives.
• Resolving customer issues efficiently while
maintaining service quality.
A customer manager plays a vital role in enhancing customer experience, ensuring satisfaction, and building long-
term relationships. They handle customer inquiries, address concerns, and coordinate with service teams to provide
timely updates. Strong communication, problem-solving, and interpersonal skills are essential for resolving issues
efficiently and maintaining a positive reputation.
Managerial Skills
Leadership & Team
Communication
Management
Financial Management Problem-Solving
Essential managerial skills include financial acumen and customer service. Technical knowledge is also needed.
Successful supervisors require proficiency in time management, a deep understanding of the automotive repair
process and team training expertise.
Managerial Skills
Leadership & Team
Communication
Management
Financial Management Problem-Solving
Essential managerial skills include financial acumen and customer service. Technical knowledge is also needed.
Successful supervisors require proficiency in time management, a deep understanding of the automotive repair
process and team training expertise.
Aspect Garage Service Station Workshop
Purpose General vehicle storage and Regular maintenance, fuel Extensive repairs,
minor repairs. refilling, and servicing. modifications, and specialized
services.
Services Provided Basic repairs, oil changes, and Fueling, oil change, tire check, Engine overhaul, bodywork,
part replacements. and minor servicing. fabrication, and advanced
diagnostics.
Equipment Basic tools, lifts, and diagnostic Fuel pumps, basic repair tools, Advanced tools, heavy-duty
tools. and washing equipment. lifts, CNC machines, and
welding equipment.
Expertise Required Basic mechanical knowledge. General automotive Specialized automotive
maintenance skills. expertise and certifications.
Customer Interaction Moderate – vehicle owners for High – direct interaction for Medium to high – customers
minor repairs. fueling and servicing. seek advanced repairs
Turnaround Time Short – quick minor fixes. Very short – quick services like Long – extensive repairs take
fueling. time.
Common Use Personal vehicle owners for All vehicle owners for fueling Fleet maintenance, accident
small fixes. and routine maintenance. repairs, and major restorations.
Examples Local mechanic garage. Petrol stations with servicing. Authorized brand service
centers, custom modification
