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E - Correspondence

The document discusses e-mail as a system for electronic correspondence, detailing its components such as the sender, recipient, and mail transport subsystem. It emphasizes the importance of proper communication etiquette in business emails, including avoiding grammatical errors and using appropriate language. Additionally, it outlines the limitations of e-mail, such as lack of guaranteed secrecy and potential delivery issues.

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Virendra Yadav
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43 views11 pages

E - Correspondence

The document discusses e-mail as a system for electronic correspondence, detailing its components such as the sender, recipient, and mail transport subsystem. It emphasizes the importance of proper communication etiquette in business emails, including avoiding grammatical errors and using appropriate language. Additionally, it outlines the limitations of e-mail, such as lack of guaranteed secrecy and potential delivery issues.

Uploaded by

Virendra Yadav
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Subject Name:- Communication Skill

Subject Code:- BCH/105


Unit No:- 4
Topic Name:- E- Correspondence

Presented By:
Virendra & Altaf
SHRI RAM MURTI SMARAK BUSINESS SCHOOL, LUCKNOW
E-MAIL
1. Electronic mail or e-mail is a system of electronic
correspondence by which users send and receive
message over a network of computer and
telecommunication links.
2. The message may consist of short notes and greetings,
or extensive text files plus graphics and photographic
image, video clips, or sound.
3. For availing e-mail facility, one has to obtain
membership with an internet service provider (ISP)
such as VSNL, MTNL, Reliance or Tata Info Service.
The elements of e-mail are as follows:
I. The sender: A person who composes and sends
email message .
II. The mail agent: A programme the sender uses to
compose e-mail.
III.The message: A computer representation of what
the sender wanted to say.
IV. The mail transport subsystem: A system that
delivers the message.
V. The recipient: A person who receives the mail.
VI. The recipient's mail agent: It might be a different
programme from that the sender.
VII. The email address: A text string used to
identify senders and recipients.
Example of good communication Formal Email Letter
To: [email protected]
Cc: [email protected]
Subject: Business Communication Training Material

Dear Mr. Ahmad


I am the Training Manager at Top Trainers Ltd. At Bangalore. I am contacting
you in connection with our requirement of books and CDs available with you on
the
subject of business communication.

Could you please send us a set of relevant books and CDs available with you on the
subject along with your price list.

Looking forward to your early response.


Regards
ending e-mail
or availing e-mail facility, a person must have an internet
onnection through the telephone line or cable network. In
ddition to internet access, he should also have a computer
nd modem.
.Start an e-mail message, through any one of the popular
ackage like outlook express etc.on your computer.
. Type on the computer keyboard the e-mail address to
which you want to send the message.
. Type the message in the provided place.
. Type sender’s name and his e-mail address.
. Take the mouse pointer at the “send” button and click
he mouse once.
Mind Your E-mail Language
When it comes to sending business related emails, the rules
Of good writing are very much relevant.
Avoid the following:
 Grammatical errors
 Punctuation mistakes
 Lengthy sentences
 marking necessary copies
 Typing errors
 Misspellings
 Capitalization errors
 Casual writing
 Texting abbreviations
Compositions of e-mail
The header: It more or less corresponds to the
envelope of postal mail. It consists of a sequence of
tagged headlines; tag are defined by an Internet.
To: Denotes to whom the mail to be sent., i.e. You have
to write the recipient’s mail address.
CC: CC or carbon copy is used to send messages to
several addresses of all the recipient's who will also
receive copies of the same e-mail.
BCC: BCC or blind carbon copy is used to send
messages to several addresses without showing
everyone all the addresses.
Subject: Subject of the message as specified by the
sender.
Attachment: This link is used to send files, created
with other programmes such as MS word or zip file,
along with the e-mail.
The Body: The main part of the message a simple
text message with zero or more attachments; in fact
the attachment are encoded as text via a protocol.
Limitations of e-mail
I. E-mail does not guarantee secrecy.
II. E-mail messages may be taken less seriously than
traditional business letters.
III. sender of messages have no assurance that the intended
receivers will check mailbox or respond to messages.
IV. Incompatibility of electronic mail systems prevents the
sending and receiving of messages between these
systems.
V. Message are not always delivered because the intended
receiver’s computer system maybe down. E-mail users
must observe “undelivered” messages and attempt to
resend.
Thank You

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