TECHNOLOGY AND

OPERATIONS MANAGEMENT
(TOM)
Rakesh Kumar
2024-2025
FOSTIIMA

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CHAPTER 1 INTRODUCTION
LO1-1: Identify the elements of operations and supply chain management
(OSCM).
LO1-2: Know the potential career opportunities in operations and supply
chain management.
LO1-3: Recognize the major concepts that define the operations and
supply chain management field.
LO1-4: Evaluate the efficiency of a firm.

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Who am I?
• Rakesh Kumar
• [email protected]
• 9810078614
• BE IIT Roorkee, PGDM IIM Ahmedabad, LL.B. Meerut
University
• 37 years work experience in Operations and Supply Chain

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Language of Communication/Teaching Style
• Hindi or English
• Theory-Experience-Numericals-Data-Tables-Log tables-
Formulae-Graphs
• Case Study
• Are examples same for all classes?
• Experience what you are taught!

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Course Structure and Assessment
• Class Participation 10 marks-also case studies
• Quiz 10 marks
• Multiple Choice Questions-On LMS around mid session
• 30 marks Group Presentation during last sessions-
Technology and Operations-Subject of your choice
• 50 marks-Final written exam

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Reference Reading
• Operations and Supply Chain Management
• Chase, Shankar, and Jacobs
• 15th and 17th Edition
• McGrawHill Publication

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Success Depends On
• Clever integration of a great
operations-related strategy

• Processes to deliver products

and services

• Analytics to support the Indigo to be first in world

decisions needed to manage to use 3 ladders to
disembark, and reduce
the firm time from 13 to 7
minutes.

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What Is Operations and Supply Chain
Management?

• The design, operation, and improvement of the systems

that create and deliver the firm’s primary products and
services

• Operations and supply chain management (OSCM) is

• A functional field of business
• Clear lines management responsibilities
• Concerned with the management of the entire production/delivery
system

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Operations and Supply Chain Terms

Supply
Operations
Chain
Manufacturing and
Processes that
service processes
move information
used to transform
and material to and
resources into
from the firm
products

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Basic Principles that Guide the Design of
Transformation Processes

• How different types of processes are organized

• How to determine the capacity of a process

• How long it should take to make a unit

• How the quality of a process is monitored

• How information is used to make decisions

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Process Activities
• Planning – processes needed to operate an existing
supply chain
• Sourcing – selection of suppliers that will deliver the
goods and services needed to create the firm’s product
• Making – producing the major product or service
• Delivering – logistics processes such as selecting
carriers, coordinating the movement of goods and
information, and collecting payments from customers
• Returning – receiving worn-out, excess, and/or defective
products back from customers

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 Supply Chain Processes

Exhibit 1.3 1-12

 The Goods–Services Continuum

Exhibit 1.4 1-13

Careers in OSCM

• OSCM careers specialize in managing the planning,

production, and distribution of goods and services

• Operations and supply chain manager works with people

to figure out the best way to deliver the goods and
services of the firm

• OSCM jobs are hands-on, working with people and

figuring out the best way to do things

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OSCM Specialist Areas

• Product design

• Purchasing

• Manufacturing

• Service operations

• Logistics

• Distribution
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Possible Careers in OSCM
Hospital Department store
Plant manager Branch manager
administrator manager

Call center Supply chain Purchasing Quality control

manager manager manager manager

Business
Lean
process Production
improvement Project manager
improvement control analyst
manager
analyst

Facilities Chief operating

manager officer

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 Time Line Depicting When Major OSCM
Concepts Became Popular

Exhibit 1.5 1-17

The Major Concepts that Define the OSCM Field
• Manufacturing strategy paradigm
• Lean manufacturing, JIT, and TQC
• Service quality and productivity
• Total quality management and quality certification
• Business process reengineering
• Six sigma quality
• Supply chain management
• Electronic commerce
• Sustainability and the triple bottom line
• Business strategy that includes social, economic and
environmental criteria
• Business analytics
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Efficiency, Effectiveness, and Value

• Efficiency - doing something at the lowest possible cost

• Effectiveness - doing the right things to create the most

value for the company

• Value - quality divided by price

• Quality - the attractiveness of the product, considering its features
and durability

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Management Efficiency Ratios

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Summary
• Processes are used to implement the strategy of the firm
• Analytics are used to support the ongoing decisions needed to
manage the firm
• OSCM people specialize in managing the production of goods
and services
• OSCM jobs are hands-on and require working with others and
figuring out the best way to do things
• The chief operating officer (COO) works with the CEO and
company president to determine the company’s competitive
strategy
• COOs determine an organization’s location, its facilities, which
vendors to use, and how the hiring policy will be implemented
• Many of the concepts that form the OSCM field have their
origins in the Industrial Revolution in the 1800’s
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