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Netiquette

The document outlines essential email etiquette, referred to as 'netiquette', emphasizing the importance of clear and respectful communication in emails. It provides specific dos and don'ts, such as checking recipient names, avoiding all caps, and maintaining a polite tone while being concise. Additionally, it explains the use of 'Cc' and 'Bcc' in emails and advises against sending messages when upset to prevent misunderstandings.

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17 views19 pages

Netiquette

The document outlines essential email etiquette, referred to as 'netiquette', emphasizing the importance of clear and respectful communication in emails. It provides specific dos and don'ts, such as checking recipient names, avoiding all caps, and maintaining a polite tone while being concise. Additionally, it explains the use of 'Cc' and 'Bcc' in emails and advises against sending messages when upset to prevent misunderstandings.

Uploaded by

5v4nk6xzgc
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Email Etiquette

Netiquette
Netiquette = Network
etiquette the proper way we
communicate and interact with each
other using email over the Internet

“Emails, like diamonds, are forever.”


- Karen Kovaly
THANK GOODNESS
FOR EMAIL!
Maybe we were better
off without it???
Well...what can we do
to improve
communication?
Email dos and don’ts

A lot of people still have problems writing


emails. I should know – I receive badly written
emails every day! So I hope these suggestions
will help.
Avoiding
Misunderstandings….
 Remember that messages may be missed,
ignored, lost, or forgotten
 Sometimes MORE can be accomplished in one
telephone call than 100 email messages
 DO NOT TYPE IN ALL CAPITALS
 Give credit to those deserving of it & ask for
permission to quote them
 Remember that you DO NOT have complete
confidentiality and privacy (lawsuits/ work
policy)
Rule 1

Always check you've got the right name in the 'To' box. And make sure

your email only goes to the people who need to read it. Remember that if

you reply to all, then everyone will get your email. Does the whole sales

team really need to read your email to one person about something

unimportant?
Rule 2

This sounds obvious, but don't forget to attach them! A word of

advice – attach the file you want to send before you start

writing. That way, you can't forget to attach it!


Rule 3

 No. If you write 'CAN YOU LET ME KNOW THIS

WEEK?' you are basically shouting at your reader. They will

think you are very rude. So just don’t do it.


Rule 4

 TOO short emails sometimes sound rude and at the same

time people won’t read very long emails. Keep emails short,

but remember to be polite and friendly, too.


Rule 5

 This is important, especially if it's a work email. If you make mistakes in

your email, people will think you also make mistakes in your work. So

always check everything carefully. Ask a colleague to read and check it

before you hit 'Send'.


Task 1
Read the replies Ivan has received to emails he sent yesterday. Which rules
from the article did he remember or forget?

From: Yoko ([email protected])


To: Ivan ([email protected])
Subject: RE: Ivan's new proposal

Hello Ivan,
Thanks for your email asking for my thoughts about your proposal.
Unfortunately, I can't comment, as you hadn't sent the proposal with your
email.
Regards, Yoko
Task 1
From: Jackie Brown ([email protected])
To: Ivan ([email protected])
Subject: RE: IT request

Dear Ivan,
You sent me an IT request. However, I don't work in IT. I think you meant
to write to Jack Browning, not me. We both have similar names!

Best wishes,

Jackie Brown
Task 1
From: Zhu Wan ([email protected])
To: Ivan ([email protected])
Subject: RE: Could you check my English?

Dear Ivan,
Thank you for your email asking me to check the English in
your report before you send it to the Sales Team in our
Europe offices.
I'll be glad to check it for you. When can you send it to me?
Best wishes,
Zhu Wan
Well what is “Bcc” &
“Cc”?

Bcc: Cc:
• Is short for Blind Carbon Copy • Is short for Carbon Copy
• Carbon copied recipients are • More than 1 addressees can
NOT visible to anyone but the be in this field (separate
sender them with commas)
• Use this when sending to a long • Carbon copied recipients
list of recipients or to recipients ARE visible to all other
that should not know each recipients
other
• Usually used when others
• Should not be used as a spying are referenced in the email
device but only to protect the or for those you want
privacy of email addresses included in the conversation
(ethical violation?)
Example of CC vs. BCC
From: Jonathan Grove
To: Ashley Miller
Cc: Janet Costa, Nina Myers
Bcc: Julie Ann Skala
--------------------------------------------------------------------------------------------------
------------------
Dear Dr. Ashley,

Thank you for your support with the meeting. I will inform you of the results as
soon as the files get posted.

Tomorrow’s agenda will be available first thing Monday morning. Please


review the details with Janet and Nina.

Thank you,

Jonathan Grove
Assistant Manager
Summer Fun Company
23087 Meli Road
North Park, IL 62545
630-989-5224
Be Responsive NOT
Reactive
 Avoid writing an email when you are upset or frustrated
(it is best to sleep on it and respond the following day)
 Emails are permanent and you never know where they
go and who will view them
 If you must send an email response ASAP, have
someone re-read it to make sure your response is
appropriate and “safe”
 Avoid attaching unnecessary files
 Be careful with your TONE
 Remember you are judged by your writing skills
 NO TEXT WRITING!!!!!
Passive vs. Active

 Use the ACTIVE voice of a verb wherever


possible.

EX) We will process your order today. (ACTIVE & sounds more
personal)

vs.

EX) Your order will be processed today. (Passive)

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