Santosh Mishra Competency Data Feb 2025 New
Santosh Mishra Competency Data Feb 2025 New
SITUATION RESULT
NOVEMBER 8 1
In 2024 and early 2025, I faced DFR participation grew from 8 DECEMBER 9 1
challenges in manpower to 11 in February 2025 and
participation, engagement, and Successfully maintained 100% JANUARY 10 1
efficiency across key inventory coverage while
performance metrics. minimizing DFR losses. FEBRUARY 11 1
Ensuring high achievement Increased overall team
levels while minimizing Active
DFR losses was a critical
Building engagement and efficiency
through structured
priority
Effective interventions
AVG
PRODUCTIVI
Teams MONTH DADFR TY
JULY 12 2.5
AUGUST 13 2.8
SEPTEMBER 11 2.3
OCTOBER 11 2.3
NOVEMBER 7 2.4
DECEMBER 8 2.6
INSIGHTS JANUARY 9 2.5
My Average Productivity has come Down from 4.5 to 2.3 Because all the manpower that I had hiring
for Rayagada district Has been mapped under new CSM , Now my productivity come from only 2 district
FEBRUARY 9 2.5
SITUATION
TASK
Market Disruption Due to Competitor’s False Commitments
Recruit and train new DFR(DFOS/FSE/FL)
In 2024 our market share has declined significantly in deep rural areas due to unfair
competitive practices. A competitor has been distributing free soundboxes to merchants,
in Deep rural areas.
falsely assuring them that there will be no monthly rental charges. This misleading
commitment has led many merchants to stop using our smart speakers, believing they are
getting a better deal elsewhere.
Ensure beat-wise market working for
effective outreach.Correct misinformation
However, once these merchants adopt the competitor’s soundbox, they eventually realize
the hidden costs or rental charges involved. By then, the damage has already been done, as
trust in the payment soundbox segment is eroded, making it challenging for us to regain lost
and educate merchants on PhonePe’s
merchants. benefits.
Customer
Centricity
RESULT
ACTION Successfully addressed miscommunication,
increasing QR code usage.Reduced merchant
Discussed issues with RTL (Rural Team Leader) and DBR (Distributor).
inactivity and restored trust.
Assigned DFR and FL teams to follow structured beat-wise service.
Clearly communicated the difference between competitors’ monthly Improved transaction visibility, fostering
rental and PhonePe’s plan. sustained QR adoption.Hired and trained new
Conducted door-to-door merchant awareness campaigns.
DFRs/RDDs in every block, strengthening
Resolved QR code visibility issues to encourage adoption.
partner relationships.
TASK
SITUATION ACTION RESULT
To mobilize and Achieving a record-
In November train a high- breaking Achieved top TP
2024, I was performing team deployment of 53 productivity
recognized as the to achieve SSD and 44 consistently,
top ASM for DFR onboarding in a establishing new
record-breaking single day through performance
and BDE TP SSD DFR. benchmarks.
productivity deployment. Conducted intensive Strengthened
In East To set new TP training programs, market share,
Execution My primary goal productivity equipping the team
with the necessary
increasing from
was to drive SSD
Rigour with beat-wise
benchmarks
through
skills to deliver high-
quality SS
66% to 67%.
Accelerated BD
service. strategic DFR deployments. career
onboarding in execution. Identified and progression,
deep rural areas promoted high- with rapid
To mentor and potential talent,
while maintaining promotions due to
develop BDs, including a BD who
a market share their improved
above 65%, ensuring career advanced to RTL for performance and
growth and exceptional
which increased performance under leadership
to 66%. organizational my guidance development.
success.