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The document outlines the essentials of web hosting and e-commerce software, detailing the services provided by web hosting companies and the basic functions required for electronic commerce. It discusses various types of hosting arrangements, software functionalities like catalog display, shopping cart, and transaction processing, as well as advanced features such as databases and middleware. Additionally, it highlights the importance of CRM and SCM software for larger businesses, emphasizing the need for customizable systems to meet diverse operational needs.

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Sadman Sikder
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2 views

Copy of 9. Implementation and maintenance

The document outlines the essentials of web hosting and e-commerce software, detailing the services provided by web hosting companies and the basic functions required for electronic commerce. It discusses various types of hosting arrangements, software functionalities like catalog display, shopping cart, and transaction processing, as well as advanced features such as databases and middleware. Additionally, it highlights the importance of CRM and SCM software for larger businesses, emphasizing the need for customizable systems to meet diverse operational needs.

Uploaded by

Sadman Sikder
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 29

Web Hosting and E- E-Business

9. Implementation
Business Software and maintenance
Web Hosting

Service which refer Internet hosting service that


allow Individual and Organization to make their
Website accessible via www.
• Web-hosting service providers
– Offer Web pages Web services, Web application
• Commerce service providers (CSPs)
– Provide Internet access (ISP) and Web-hosting
– Offer Web server management and rent software for
the business
– Provide Managed service providers (MSPs)
– Manage Application service providers (ASPs) 2
Hosting arrangements

• Shared hosting- hosting other Web server


simultaneously
• Dedicated hosting
– Web server not shared with other server

3
Basic Functions of Electronic
Commerce Software
• All electronic commerce solutions must provide:
– Catalog display software
– Shopping cart software
– Transaction processing software, TPS

4
Catalog Display

• Catalog: listing of goods and services


– Stores item information in a database
– Single product may appear in multiple categories
• Alternative ways to find products
– Search engine like Google

5
Shopping Cart

Software which provide Form-based shopping


– Shoppers select items by filling out forms
• Electronic shopping carts
– Keep track of items
– Use cookies for preferences
• Software is needed to run
– Shopping cart

https://en.wikipedia.org/wiki/Shopping_cart_software 6
Transaction Processing
• Most companies use Transaction processing
software package
– Records sales and inventory movements
– Requires integration with accounting software
• Web sites use this software to update tax rates

7
Advanced Functions of Electronic
Commerce Software
• Most large companies have:
– Electronic commerce operations like
– Databases

8
Databases

• Database Management System (DBMS)


– Easy to enter, edit, update, retrieve information
– Examples: Microsoft Access, IBM DB2, Microsoft
SQL Server, Oracle

9
Databases

• Distributed information systems


– Storing data in many different physical locations
• Distributed database systems
– Databases lies within distributed information
systems

10
Middleware
• Software which is used for Sales and inventory
shipments
• Transmits data to accounting and inventory
software
– Making information systems work together
– Software lies between OS and other applications
running
– Ex: database Middleware, Message oriented
middleware
Page-based application systems
• Page-based and component-based systems
• Page-based application systems
pages generated by scripts containing rules
• Present data on Web page with the business logic
– Examples for small and mid sized Websites require
• Adobe ColdFusion
• JavaServer Pages (JSP)
• Microsoft Active Server Pages (ASP)
• Hypertext Preprocessor (PHP)

Enterprise Application Integration (cont’d.) 12


Component-based application system

• Preferred by larger business


– Update and change system as needed
• Web component-based systems application
require
– Enterprise JavaBeans (EJBs)
– Microsoft Component Object Model (COM)
– Common Object Request Broker Architecture
(CORBA)

Enterprise Application Integration (cont’d.) 13


Web Services
• Set of software and technologies allowing computers to
use the Web to interact with each other directly
– Without humans directing the specific interactions
– Offer improved customer service, reduce costs, ensure
service quality
• Application program interface (API)
– Access product information
– Set of programming instructions
Help to access web page

14
How Web services work

• Machine-to-machine communication
– Allows programs written in different languages on different
platforms to communicate, accomplish transaction
processing, and perform other business tasks
– Originally accomplished with HTML
– Implemented with XML ( extensive Markup Language) which
help to store and transport data.
– With the help of XML we create RSS ( web feed that allow
user to update web)

Web Services (cont’d.) 15


SOAP specifications

• Simple Object Access


Protocol (SOAP)
– How to send marked up data
from one software application
to another across a network
• Web Services Description
Language (WSDL)
– Describes logical units
characteristics making up
specific Web services

Web Services (cont’d.) 16


REST and RESTful design

• Representational State Transfer (REST)


– How the Web uses networking architecture to identify
and locate Web pages
• And elements making up those Web pages
• RESTful design (RESTful applications)
– Atom Publishing Protocol- Most widely used
RESTful application
• Simplifying blog publishing process
– Making its functions available as a Web service
– Allowing other sites to interact with blog content

Web Services (cont’d.) 17


Estimating Operating Expenses for a
Small Web Business

FIGURE 9-9 Approximate costs to put a small store online

18
Estimated costs for hosting a Web site

• Self Hosting
– Setup | $3000 to $20,000 (one time)
– Recurring (per year)
• Internet connection, Secure server room: $5000
• Technicians (maintain equipment) ($50k - $100k)
– Midsize businesses: start-up costs- $100,000+
– Large businesses: start-up costs- $1 million +

Estimating Operating Expenses for a Small Web Business (cont’d.) 19


Website Development Tools
• Software
– Content Management Software (CMS)
– Database (Store catalog information, transaction)
– Middleware
Inventory and ERP systems

Electronic Commerce Software for Midsize to Large Businesses 20


CRM Software
• Idea- customer satisfaction
– Customization, profit, retention (constant contact)
– Data from operations software
– Data from regular customer activities
– Analyze
– Giving feedback to decision maker

21
Customer Relationship Management
Software
• CRM Application Provide
– Oracle CRM Applications
– SAP CRM
– SaaS
– Tool for identifying changing customer
preferences
Target: call center operations

22
SCM Software

• Supply chain management (SCM) software


– Coordinate planning and operations with partners
– Originally developed for manufacturing firms
• Manage inventory purchases, manufacturing processes

• SCM planning software


– Develops coordinated demand forecasts
• Uses information from each supply chain participant
• SCM execution software
– Helps with warehouse and transportation
management
23
Supply Chain Management Software
• JDA Software- manage retail order entry and sales
side of inventory control
• Cost of SCM software implementations ~ $10 million

24
Content Management Software
• Controls large amounts of text, graphics, media files
• Importance heightened due to:
– Increased use of smartphones, Notebook computers,
ipad, ipod, itunes.
– Updates the organization (blogs)
• Content management requires
– Ensuring straightforward software procedures for
performing regular maintenance

25
Content Management Software

● IBM and Oracle


○ Provide software as components in other enterprise
software packages
● Software costs
○ Between $100,000 and $500,000
● Customization, configuration and
● implementation costs
○ May add three or four times the cost of regular
software and the hardware.

E- Business, Ninth Edition 26


Knowledge Management Software

• Four main tasks


– Collect and organize information
– Share information among users
– Enhance ability of users to collaborate
– Preserve knowledge gained through information
use
• Tools: Electronic documents, e-mail messages, Web
pages
• Includes powerful search tools
– statistical algorithms
27
Learning Objectives

• Finding and evaluating Web-hosting services


• Basic functions of electronic commerce software
• Advanced functions of electronic commerce
software
• Electronic commerce software for small and midsize
businesses
• Electronic commerce software for midsize to large
businesses
• Electronic commerce software for large businesses
that have an existing information technology
infrastructure
28
Summary
• E-commerce considerations for different size businesses
• Software functions, selection decisions
• Host provider considerations
• Electronic commerce software has several key
elements
• Web services implementations
• Basic CSP and mall-style hosting services
• Electronic commerce software packages
• Midsize and larger businesses need customizable
systems with flexibility
• May include CRM, SCM, and others
E- Business, Ninth Edition 29

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