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GrADE 7 Power Point

The front office is essential in business as it handles guest interactions, reservations, and account settlements. Front office personnel are crucial for providing customer access and addressing inquiries related to services and amenities. Understanding the relevance and competencies required in the front office industry is vital for career preparation in this field.

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7 views5 pages

GrADE 7 Power Point

The front office is essential in business as it handles guest interactions, reservations, and account settlements. Front office personnel are crucial for providing customer access and addressing inquiries related to services and amenities. Understanding the relevance and competencies required in the front office industry is vital for career preparation in this field.

Uploaded by

PAPASA AKO
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Exploring the Front Office Industry 2

Lesson
1 Front Office Relevance and Career
Opportunities
2 Personal Entrepreneurial
Competencies 3 Environment and
Market
A front office is considered as the nerve center of
any business enterprise because all transactions
such as welcoming the guests, organizing
reservations, allocating rooms, taking messages, and
settling guest accounts happen in this part of the
company. Whether you will be part of the service
crew of a hotel, a restaurant, or a mall, you will have
to be ready in addressing customer needs. For you
to prepare yourself in the exploration of the front
office industry, you need to take a look at some of
the basic concepts in front office services.
• Relevance Front office services are front officers who are
often
• found at the entrance area of any business. Front officers
• give people easy access to the employees who have the
• appropriate training to deal with customer concerns. As
such,
• front office services need to address many customer-
related
• information, queries, or related concerns. Examples of
these
• concerns are inquiries about prices, services, or amenities
that
• are available for the guests to choose from

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