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Quick Chat Tickets

The document outlines a proposal for an Online Chatbot based ticketing system aimed at improving customer service in the travel and tourism sector. It highlights the system's ability to automate ticket handling, enhance efficiency, and provide 24/7 support through natural language processing. The proposal also addresses potential challenges such as technical complexity and customer resistance while emphasizing the benefits for both businesses and customers.

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joshua.haniel.2020
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14 views6 pages

Quick Chat Tickets

The document outlines a proposal for an Online Chatbot based ticketing system aimed at improving customer service in the travel and tourism sector. It highlights the system's ability to automate ticket handling, enhance efficiency, and provide 24/7 support through natural language processing. The proposal also addresses potential challenges such as technical complexity and customer resistance while emphasizing the benefits for both businesses and customers.

Uploaded by

joshua.haniel.2020
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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SMART INDIA HACKATHON 2024

• Problem Statement ID - SIH1648

• Problem Statement Title – Online Chatbot

based ticketing system

• Theme - Travel and Tourism

• PS Category - Software

• Team ID -

• Team Name: TechnoWarriors


QuickChatTickets

Online Chatbot based ticketing system


Overview:

• A chatbot-based ticket system integrates artificial intelligence with traditional ticketing


to handle customer inquiries and support tickets automatically.

• It can triage, categorize, and sometimes resolve issues without human intervention.

Importance:

• Reduces response times.

• Increases efficiency by automating repetitive tasks.

• Enhances customer satisfaction by providing instant support.

@SIH Idea submission- Template 2


2
TECHNICAL APPROACH

Natural Language Processing (NLP):

• Enables the chatbot to understand and respond to user queries in natural language.

Automated Ticket Generation:

• Automatically creates tickets from customer interactions, categorizing them by issue


type, priority, and other parameters.

24/7 Availability:

• Provides round-the-clock support, ensuring customers can get help at any time.

Integration with CRM and Helpdesk Software:

• Seamlessly integrates with existing customer relationship management (CRM) and


helpdesk systems to track and manage tickets.

@SIH Idea submission- Template 3


IMPACT AND BENEFITS

For Businesses:
•Cost Efficiency: Reduces the need for large customer support teams.
•Scalability: Can handle increasing numbers of customer interactions
without additional resources.
•Data Collection: Gathers valuable data on customer behavior and common
issues.
For Customers:
•Instant Responses: Provides immediate assistance, reducing wait times.
•Personalized Support: Uses customer data to offer tailored responses.
•Consistent Experience: Delivers uniform support, ensuring customers
receive the same level of service regardless of the time or agent.

@SIH Idea submission- Template 4


Challenges
Technical Complexity:
• Requires integration with existing systems and a strong IT
infrastructure.
Customer Resistance:
• Some customers may prefer human interaction and be resistant
to using a chatbot.
Limitations of AI:
• Chatbots may struggle with complex issues or understanding
nuanced customer queries.
Maintenance and Updates:
• Continuous monitoring and updating of the chatbot are
necessary to ensure it remains effective and up-to-date.
@SIH Idea submission- Template 5
Research and Resources

• For reference and research work details, you can consult


academic journals, industry reports, or case studies on
chatbot implementation in ticketing systems, such as:

-ResearchGate: [Chatbot for ticket booking]


(
https://www.researchgate.net/publication/327835067_Chatbot
_for_Ticket_Booking
)

-Google Scholar: [Chatbot systems in various


applications]
(
https://scholar.google.com/scholar?q=chatbot+ticket+booking
)

-Industry Reports: Search for reports from


companies like Gartner or Forrester on AI in customer
service. @SIH Idea submission- Template 5

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