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This document is a template

for the Scoping Call with the
customer. It should be adjusted
before or during the scoping
call with the relevant
information for the customer.

Architecture Point of View

DA05 -SAP Machine Learning- Customer Scoping
SAP Digital Business Services
Feb 2020
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 Service Description
1. Motivation
2. List of Topics and Boundary Conditions of the Service
3. Approach and Deliverables
4. Example Workshop Agenda
5. Participants and Preparation
What is Machine Learning?

A shift in mindset from rules- … to probabilistic machine

based “expert systems”… learning, where computers learn
from data without being explicitly
programmed.

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 Many of us help
train machine
learning models
daily without
knowing it.
 Amazon.com uses your past purchases to tag person
suggest recommended items.
 Instagram uses your feedback to suggest
new accounts to follow.
 Netflix uses the movies you have viewed to
suggest other films.

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CUSTOMER 4
Machine learning allows computers to make predictions and work with
diverse structured and unstructured data

See OCR
Image classification
Face detection
Emotion recognition
Predict & Find Patterns
Recommendations
Classification Topic detection
Read &
Anomaly detection Translation
Forecasting Write Text feature extraction
Matching & proposals

Speak, Speech-to-text
Text-to-speech
Converse Natural-language chatbots

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 Service Description
1. Motivation
2. List of Topics and Boundary Conditions of the Service
3. Approach and Deliverables
4. Example Workshop Agenda
5. Participants and Preparation
 Portfolio of Topics
Common Customer Questions Addressed
What are the different scenarios SAP Machine Learning can be
utilized in? Which of these scenarios are being used in my daily
business? How can I utilize Machine Learning to optimize
my enterprise business. Which business
processes of my enterprise are best candidates
What landscape components we already own to for Machine Learning?
enable Machine Learning, which ones are
required?

Which tools doe SAP Machine Learning offer and

How could the customer specific Machine what are the best scenarios to use them for?
Learning roadmap look like, incl. high level
time schedule?
What are reference scenarios, where
customers gained great value from Machine
What embedded capabilities our SAP S/4HANA system Learning?
already offers in the area of Machine Learning.

What are common Machine Learning use cases for How can I use MaxAttention Services to help
my Industry me with Machine Learning Innovation

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Focus and Boundary Conditions of the Service
Objectives of this Service

– With the Architecture Point of View about SAP Machine Learning customer get support in deciding how to enhance their business
processes with intelligent algorithms and enterprise-grade, easy-to-use machine learning services

– Main topics in this APoV are: SAP S/4HANA embedded Machine Learning Innovations, Leonardo Machine Learning Services and
Applications, SAP Data Intelligence and Predictive Analytics tools, Conversational AI, Intelligent Robotic Process Automation

– Scope Options this workshop:

- Overview SAP Machine Learning Innovations and Strategy
Choose up to 5 topics
- SAP Data Intelligence and Predictive Analytics tools
for the APoV Service
- Conversational AI
and build them into the
- Intelligent Robotic Process Automation agenda in the next
- SAP S/4HANA embedded Machine Learning Innovations slides
- Solution Landscape Requirements/Readiness for Machine Learning
- Integration Requirements for Machine Learning

– Topics not covered in this workshop:

- Detailed feasibility evaluation of specific use cases (-> Innovation Discovery Workshop)
- Planning/Execution of PoC tasks (-> Innovation Discovery Workshop / Innovation Proof of Concept)
- Comprehensive evaluation of possible business use cases (-> Innovation Strategy and Road Map)
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 Service Description
1. Motivation
2. List of Topics and Boundary Conditions of the Service
3. Approach and Deliverables
4. Example Workshop Agenda
5. Participants and Preparation
 Approach and Deliverables

Remote Workshop Deliverables

Remote Preparation
(high level structure) (included in service report)
Suggested Machine Learning Strategy /
Overview on current Customer Next Steps
Scoping Call (approximately 2 weeks Landscape / Key Processes / Pain
before the Workshop) Roadmap/high level mile stones
Points
• Pain Points and Expectations IT Landscape Requirements
• Any known ML Use Cases Knowledge Sharing and Discussion:
SAP Engagement Proposal / Service Plan
• Current Solution Landscape / • Overview SAP Machine Learning
SCP availability Strategy List of Reference Use Cases for Industry /
• Overview of available SAP Machine LoB
• Current knowledge about ML /
Learning Tools and Features (Topics
Key areas of Interest
based defined in Prep Call)
• Current key business priorities
• Review relevance of ML scenarios for
and L1 business processes used
key customer business processes
• Current customer Innovation • Review available/required IT Solution
Activities
Components to support ML scenarios

Result Presentation & Discussion

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 Service Description
1. Motivation
2. List of Topics and Boundary Conditions of the Service
3. Approach and Deliverables
4. Example Workshop Agenda
5. Participants and Preparation
 Example only!
Agenda – Workshop Day 1 (need to be adjusted
<Month> <Day> <Year> based on the customer
requirements)
Day 1
Topic
09:30 – 10:00 Kick-off
• Introduction of participants and workshop objectives.
10:00 – 10:30 Customer Presentation about the current Solution Landscape, Key Business Priorities, Business Context
• Current landscape setup
• Key Business Priorities and Pain points
• Innovations Projects / Known Innovation Use Cases

10:30 – 12:30 Machine learning overview (*The topics included depend on scope)
• Leonardo ML Services
• Leonardo ML Applications
• S/4 HANA and C/4HANA embedded Machine Learning
• Conversational AI
• Intelligent Robotic Process Automation
• SAP Data Intelligence

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Agenda – Workshop Day 2
<Month> <Day> <Year> Example only!
(need to be adjusted
Day 2
based on the customer
Topic
09:30 – 10:00 Recap and Questions related to Day 1
requirements)
• Recap and questions.
10:00 – 12:00 SAP Machine Learing exploration
• High level determination of relevance of Machine Learning scenarios for customers enterprise business
• Review of Architecture to enable SAP Machine Learning, including Integration aspects and transition possibilities

12:00 – 12:30 SAP MaxAttention Innovaiton Support

• Review available Innovation Support Services

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Agenda – Day 3: Summary & Conclusions
<Month> <Day> <Year> Example only!

Day 3
(need to be adjusted
based on the customer
Topic
requirements)
09:30 – 11:30 Discuss and summarize the results and conclusions

11:30 - 12:00 Next Steps and Follow-Ups, Customer Feedback

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 Service Description
1. Motivation
2. List of Topics and Boundary Conditions of the Service
3. Approach and Deliverables
4. Example Workshop Agenda
5. Participants and Preparation
Participants and Preparation
Customer Participants

Key Participants / Roles Required for a Successful Workshop

Solution Architects
Solution Architect or person who has an understanding of the business context and business requirements
Technical architect able to explain the current solution landscape, integrations and the future plans
Innovation Leads/Architects

Innovation Lead driving new innovations across teams in company and familiar with the current Innovation projects

Responsible manager/architect for technical operations

Power User (only part time required for the related sessions)

Power user to explain key pain points in enterprise business processes

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Participants and Preparation
Preparation Tasks (to be done before the Workshop)

Customer/Embedded Architect/SAP Front Office team

1. Overview presentation about the current Solution landscape including Integration Flows (Customer)

2. Provide Overview on Key Business Processes and Pain points (Customer or Embedded Architect)

3. Share any known/already discussed ML use cases (Customer or Embedded Architect)

4. Expectations to the Architecture Point of View

- Which topics are the most relevant ones for the workshop (subset of topics mentioned on page 9)
- Location
5. Have been some of the topics already discussed (high level) with the (Pre)Sales teams? Contact
person?

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Thank you.
Contact information:
F name L name
Title
Address
Phone number