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Chapter - 2 History

Salesforce.com, founded in 1999 by Marc Benioff and others, is a leading American cloud-based software company known for its CRM platform. The company went public in 2004 and has since introduced various tools and partnerships to enhance its offerings. Key features include Salesforce Chatter for collaboration, different app creation processes, and a unique recycling bin for deleted data management.

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5 views13 pages

Chapter - 2 History

Salesforce.com, founded in 1999 by Marc Benioff and others, is a leading American cloud-based software company known for its CRM platform. The company went public in 2004 and has since introduced various tools and partnerships to enhance its offerings. Key features include Salesforce Chatter for collaboration, different app creation processes, and a unique recycling bin for deleted data management.

Uploaded by

Tech Gamer Indian
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Chapter – 2

History of Salesforce
• Salesforce.com, inc is an American cloud based software
company headquarter in san Francisco, California.
• The Company was founded in 1999 by former oracle
executive Marc Beniof, Parker Harris, Dave Mocllenhoff and
Frank Dominguez.
• In June 2004, the company’s initial public offering was listed
on the new york stock exchange under the stock symbol CRM
and Raised US$110 Million.
• In October 2017 Salesforce launched a Facebook analytics
tool for B2B marketers
• In September 2018 salesforce partied with apple intended on
improving apps for businesses.
Some Interesting Facts about S.F
• Founder MARK BENIOFF was Vice – president of ORACLE
when he left to start SF.
• The Tallest Building in San Francisco is Salesforce.
• It is the world’s first CRM platform.

Q. Why Salesforce so different?

Any CRM
Cloud Computing Sales Force
Application
Application

• Salesforce is different because it started the cloud computing


between so early in 1999.
Traditional V/S SF Development

Traditional App Building Process Salesforce App Building Process

Goto Client and Arrange the


Install, Debug, Test Update SAAS internet
Buy Eclipse or Arrange
Buy visual studio PAAS The internet
Buy RAM Arrange the
Buy Processor IAAS internet
Buy Memory
Q. What is chatter?
Ans. Chatter is a corporate network that lets your user work
together, talk to each other, and share information, all in real
time.
• Salesforce chatter will be perfect for your solution it will help
your team members collaborate with emails, updates, pastes,
video links and groups. Chatter allow for teams to create
private groups for collaborating on certain topics such as
product development, While also allowing public groups to
discuss topics, such as where to arrange on office party.
Replier to post via email make this an event easier tool
to use when tied in with approvals and feed post. Salesforce
chatter helps with inter – departmental
Communication as well.
Q. What is area of responsibility for programmer or developer?
Ans. Setup option
Q. What is area or responsibility for user
Ans. Tab bar on tabs.
Q. What are the different view of sales force?
Ans. Two view of sales force:
1) Classic view experience
2) Lighting view experience
Q what the difference between classic & lighting view?
Ans. 1) User interface (Look & fee)
2)Programming pattern.
IQ IBM. USA
Q what are the segments in “setup” which v have worked in your
previous project?
Ans. We used setup sections in our projects for …………..
1) Administer:
For user management
for security of Sales force environment
2) Build:
For creating apps.
For creating database table etc.
3) Deploy:
For shifting the project work from our environment
To client’s environment, also known as deployment process.
4)Monitor:
To keep watch on SF Environment see avertable
resources, see log files when error comes.
Q. What are the General steps for create SF project.
Ans. Step A: Creating a platform (App creation)
Step B: Creating the section/Table (Object creation)
Step C: Give option to add data (Field creation)
Step D: Using the Application
Q. What is App in Salesforce?
Ans.
This is a foundation step in any Salesforce project.
This is like an entry point for client to get started with the project
work
Example : Gmail
This is like a logical container which holds many things about the
project
Like one Mobile = many Apps (Whats up, Fb etc)
one SF “ORG” = Many Apps (Sales, Marketing etc)

Steps to create App in sales force


1) For Classic Experience:
Login = Setup – Build –Create – Apps – New
2) For lightning experience:
Login – Setup – App manager - New
Q. What is Application creation wizard (ACW)
Ans. The environment through which can follow the steps to
create SF App is Called ACW

Q. What is wizard?
Ans. Wizard is nothing but a process where we have a target net
for that target we are having multiple steps. On every steps
having next, pervious kind of button, This process is called as
wizard.

IQ: Amazon. India:


Q: What are the type of app we can create in SF?
Ans. We can create the app by two types:
1) Custom App:-
I) This is comparatively very widely used in market
II)This can be used in almost every business scenario
2) Console App:
I)This is comparatively Not So widely used market
II) This is suitable for managing customer issue only
• Whatever we get in SF by default = Standard
• Whatever we create in SF by own = custom
Q. What is profile?
Ans.
It is just like a department
It is a collection of setting and permission that define how a user
access records.
Using profile we can assign field level security for objects. User
permission fields, tabs setting etc.
Q. Profile Vs App Setting
Ans.
1) Visible – When we check the option that department can
see/work on the app. If we don’t cheek, They can’t see/work the
app.
2) Default:
Whenever a “new user” from that department will login to
Salesforce first time instead of showing him any other app like sales
marketing etc. Salesforce will open “indeed.com” App
automatically for the user.
Note: One Profile/dept can have max one default app only

IQ. Infosys:
Q. What is recycle bin in Salesforce?
Ans. Whenever we delete any record/data in SF it goes into recycle
bin and stays there for some days.

CQ. Admin/201
Q. What is the life time of the content in recycle bin?
Ans. 15 Days
Q. Can we get data from recycle even after 15 days are passed?
Ans. Yes, it is possible by contacting sales force support and paying
them for their data recovery services.
Q. How much cost for data recovery?
Ans. This cost approx 7 lacs INR or 10k USD.
Q Can we extend this 15 Days duration?
Ans.
• Yes, it is possible by contacting SF support and this is free
service.
• Upto 2month SF give extension.
• IQ. Google . USA.
Q. How can we check the storage capacity of recycle bin?
Ans. Step 1: Check the SF org storage = 5MB
(Where we store non deleted items)
Note: In real time it may be in GB,TB etc.
Step 2: Convert into MB = 1024 MB
1GB = 1024 MB
Step3: “SF says”,make rouding = 1000 mb
(remove 24 MB from every 1024 MB)
Step4: “SF says”, multiple by 25 = 25000 MB
Answer = 25000 MB for 1GB

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