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Module 5

The document outlines the roles and functions of Information Systems (IS) departments in business organizations, detailing the responsibilities of various positions such as the Chief Information Officer (CIO) and the management of resources, operations, and development. It emphasizes the importance of aligning IS with organizational strategy, operational efficiency, and resource management. Additionally, it discusses the organizational structure of IS departments, including centralization versus decentralization and the hierarchy of senior strategic positions.

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Zuko Siboto
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4 views13 pages

Module 5

The document outlines the roles and functions of Information Systems (IS) departments in business organizations, detailing the responsibilities of various positions such as the Chief Information Officer (CIO) and the management of resources, operations, and development. It emphasizes the importance of aligning IS with organizational strategy, operational efficiency, and resource management. Additionally, it discusses the organizational structure of IS departments, including centralization versus decentralization and the hierarchy of senior strategic positions.

Uploaded by

Zuko Siboto
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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TOPIC 2

INFORMATION SYSTEMS(IS)
DEPARTMENTS IN BUSINESS
ORGANISATIONS(BOs)
OBJECTIVES
By the end of this module, you should be able to:
 Identify the roles that are typically found in an
information systems department.
 Identify the purpose of each role and outline their tasks.
 Compare the tasks of each role
 Identify the position of an information systems
department using an organisation chart
 Outline the purpose of systems and operations area
within an information systems department as well as
their interaction.
 Explain the interactions of systems and operations.
Unit 5.1:The role of IS departments in BOs
 Roles and functions of IS departments
 Information Resource Management- considering IS and all
the related hardware and software as a resource of an
organisation and managing it in the same way as other
resources are managed.
• Three aspects of Information Systems management (ISM)
are:
1. Strategic Management –managing IS in order to contribute
to company’s strategic objectives.
2. Operational Management – managing IS processes using
similar approaches to other business units.
3. Resource Management-managing IS specific resources, e.g
data, hardware, software, access and staff.
Strategic IS Management
 Strategic management and use of IS and technology
involves:
• Ensuring the IS are in alignment with the overall
strategic plan and goals of n organisation.
• Using IS systems and technology to support
strategic planning.
• Using IS systems and technology to gain
competitive advantage – by doing things differently.

 Organisations have created a very high level


managerial position known as a Chief Information
Officer (CIO).
 ROLES OF A CIO ARE:
• Reports in at Board level – either directly to the CEO
or via CFO.
• Focuses on long term and strategic IS planning and
management.
• Often involves general organisational strategic
planning with other senior executives.
Operational Management
 It focuses on ensuring that management techniques
and functions used in other departments or divisions
of the organisation are used in a similar way.
 It is split into 3 main functions:
1. Operations –managing IS operations in order to
achieve organisational efficiency.
2. Development – developing and managing IS to
improve organisational effectiveness.
3. Technical support – providing technical support for
both operations and development
 INFORMATION SYSTEMS OPERATIONS tasks involve:
• Data capture and entry
• Production control and support
• Hardware operations – including servers (mainframes,
mid-frames and mini computers), network
technology, printers and other technology
• Performance monitoring, system tuning and capacity
planning.
• Job scheduling
• Systems backups
• System audits
• Disaster recovery and business continuity planning
 INFORMATION SYSTEMS DEVELOPMENT
Focuses on the IS used and needed by an organisation, includes
all activities and tasks identified involved in undertaking and
managing systems department .
All activities and tasks identified in the SDLC are the
responsibility of this part of the IS department
These include:
• Project planning, control and management
• Systems analysis
• System design
• System construction, testing and implementation
• Quality assurance, system reviews and acceptance testing.
• End-user training and support
• System maintenance and enhancement.
 There are many different careers and roles to
choose from in this area of an IS department. These
include:
 IS project managers
 Business Analysts
 Systems Analysts
 Systems Architects
 Systems developers and programmers
 Web masters, designers and developers
 Change management consultants
 Human computer interaction specialists
 Database designers, data analysts, data scientists
 INFORMATION SYSTEMS TECHNICAL SUPPORT
 End-user support
• Help desk: help desk staff ensure that the right person
is identified and scheduled to fix a problem
• Computer upgrades in terms of hardware and software.
• Moving existing staff members and setting up of new
staff members
• End-user training
 Operations support- handle complex technical
problems requiring expertise in specific areas or
technologies.
 Systems Support: technical experts support application
analysis and design of new systems.
 Operations and Development interact and depend on
each other.
Resource Management
 It takes the view that technology (hardware,
software, etc), IS staff and data are valuable
resources the need proper management.
 View is compared with the manufacturing resources
of an organisation:
• Careful management of raw materials, goods in
progress, finished goods and stock is undertaken.
• An organisation keeps track of the resources use in
making their products, and plans for servicing of
machinery, upgrades and replacements. Similarly,
technology is used to “make” information from data,
& “deliver” it to those who “use” it.
• Security
Unit 5.2 The organisation and structure of IS
in BOs
 Depending on the size of an organisation and its use
of IS, the different functions can be performed.
 IS department is viewed like any other department
e.g accounting or HR, to provide for the core
business operations of an organisation.
 Centralisation versus Decentralisation
• Centralisation means to bring under central control
• Decentralisation means to recognise into smaller
units , by moving the applications, and resources
used by these into the areas of the business they
support.
The IS department in business
hierarchy
 The CIO is supported by other senior strategic
positions, whose roles include:
• Chief Technology Officer: manages emerging
technologies in terms of research, planning and
adoption; responsible for IS architecture.
• Chief Knowledge Officer: establishes a knowledge
culture and knowledge management infrastructure in
the organisation.
• Chief Telecommunications Officer: responsible for all
phones, networks and telecommunications technology.
• Chief Resource Officer: manages IS resources and
involved in outsourcing decisions and management.
• Chief Information Security Officer: ensures security of
all IS related systems in line with organisational needs.

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