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Session 1-Introduction To Communication Skills

The document provides an introduction to communication skills, emphasizing the importance of effective communication in various contexts, including management and interpersonal relationships. It outlines different forms and methods of communication, including verbal and non-verbal, and introduces the 7 C's of effective communication. Additionally, it discusses modern and traditional communication methods and highlights the significance of being aware of both verbal and non-verbal cues in healthcare settings.

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27 views17 pages

Session 1-Introduction To Communication Skills

The document provides an introduction to communication skills, emphasizing the importance of effective communication in various contexts, including management and interpersonal relationships. It outlines different forms and methods of communication, including verbal and non-verbal, and introduces the 7 C's of effective communication. Additionally, it discusses modern and traditional communication methods and highlights the significance of being aware of both verbal and non-verbal cues in healthcare settings.

Uploaded by

boazcairo2
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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INTRODUCTION TO

COMMUNICATION
SKILLS
Students Learning Tasks

By the end of this session students are expected to be able to:


Explain the importance of communication
Describe different forms of communication
Describe different methods of communication
.Describe 7C’S(Principles of effective communication)
COMMUNICATION
◦ Process in which message is conceived, organised, transmitted, received
and responded to. OR

◦ Process of exchanging information, thoughts, feeling , idea, instructions or


knowledge

Effective Communication
◦ Process in which message is effectively conceived, organised, transmitted,
received and responded to
Importance of
communication

Management

Helps in building effective relationship within an organization.


Without timely communication of accurate information,
management cannot effectively conduct its function of organizing,
directing, controlling and coordinating the activities of organization

Helps in relationship outside organization in order to maintain its


external relationships
Office

It helps office to receive, record and process information

It helps to communicate the processed information to the


management so as to make timely decision

It helps the office to communicate the management decision to


different levels of staff and outsiders
Therefore Communication is necessary to:

Share knowledge and experiences


Build relationships
Motivate
Inform
Teach
Persuade
Entertain
Inspire
Giving or receive direction
Communication can either be:

Verbal: through spoken words


Non-verbal
Gestures (smiling, leaning forward, nodding)
The way we stand
The way we sit
Facial expressions
Silence
Eye contact
People often say one thing but
seem to feel a different way
Crying while saying, ‘I am fine’
Saying that you are listening when you are not making eye contact
with the speaker and you are looking all around the room while the
speaker is talking
Saying that you are not bored or tired when you are yawning
Communication can also be categorised
according to the nature of the
communication process, as follows:
Interpersonal communication: it involves more than one individual; it may be between two people or among
many people. For example in group meetings, interviews, conversation among individuals or memos to
members of staff.
Intrapersonal:
Occurs within an individual
Involves thoughts, feelings, and the way a person looks at himself/herself
Sender and receiver are the same person
The channel is the individual’s brain, processing the thoughts and feelings
There is feedback through discarding certain ideas and replacing them with new ideas
Largely influenced by experiences one has gone through, and relationships with other people
7 C’S OF
COMMUNICATION(PRINCIPLES
OF COMMUNICATION)
Completeness-Appropriate message
Concreteness-definite or vivid message
Courtesy-Politeness
Clarity-clear
Consideration-stepping into the shoes of others
Conciseness-Provision of short and essential message in limited
words to clients/patients
Creativity-Doing something different like solving
problems,implement solution,develop strategies or cut cost
METHODS USED IN
COMMUNICATION
Oral method
Written method
Body language method
Emotion/Vibration
MODERN METHODS OF
COMMUNICATION
Digital radio
Email
Blogs
Social media
TRADITIONAL METHODS OF
COMMUNICATION
Newspaper
Door to door selling
Postal mail
Television
Radio
NB:COMMUNICATION;
Is the act of conveying meanings from one entity or group to another
through the use of mutually understood signs and symbols also
called semiotic rules.
Key Point
Communication is transfer of information to achieve a goal
Communication can either be verbal on non-verbal or Interpersonal
or intrapersonal
It is important to be aware of both verbal and non-verbal
communication in the healthcare setting.
Effective communication helps organizations and individuals to work
efficiently
Evaluation

What is communication?
What is effective communication?
What is the importance of communication?
What are the forms of communication?
References
Burger,B.A. (2009) Communication skills for pharmacist; building relationships, improving patient care
(4th ed.). New York: American pharmacist association
Burnard, P. (1992). A communication skills guide for health care workers (1st ed.). London: Edward Anorld
Hubley, J. (1993). Communicating Health. An action guide to health education and health promotion
(1sted.). London: Macmillan
Kadeghe, M. (2005) Communication skills; theory and practice (3rded.). Dar essalaam: Afroplus Industries
Ltd
Kariuki, M. K.&Munga E. C. (2011)Fundamentals of communication skills (1sted.). Mwanza: Victoria
Education Promotional Centre Ltd.
Kurtz, S.,Silnerman,.J.& Draper, J. (1998) Teaching and learning communication skills in medicine (1st ed.).
London:Raddiffe Medical Place Ltd.
Mahundu, C.M. (1999). A manual on communication skills (1st ed.). Ndanda: Benedictine Publishers
Rungapaidiachy, D. M. (1999) Interpersonal communication and psychology (1sted.). Massachusetts:
Butterworth-Heinemann
Pitt, B. (1991). Health, teacher’s diploma communication. Harare: MOH

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