ZenDesk AI

ZenDesk offers four subscription options for its AI-powered automated answers, ranging from $49 to $150 per month per user, with varying limits on responses and additional features like spam protection and content clues. The Advanced AI Add-On, available for Suite Professional and higher plans at $50 per month per user, provides enhanced capabilities such as intent detection and intelligent insights. Feedback from clients can influence automated answers, but changes must be made manually.

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ZenDesk AI

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ZenDesk AI

Option 1: Suite Team

 $49/Month per user if payment is being made for the whole year

 $59/Month per user if payments are being made monthly

 Includes AI-powered automated answers. The responses are

based off how we build the bot, this is only Standard bot.
 Provides a limit up to 50 and responses can be sent 24/7

 While clients can provide us with feedback changes will need to

be made manually to the automated answers
Option 2: Suite Growth

 $79/Month per user if payment is being made for the whole year

 $99/Month per user if payments are being made monthly

 Includes AI-powered automated answers. The responses are

based off how we build the bot, this is only Standard bot.
 Provides a limit up to 100 and responses can be sent 24/7

 While clients can provide us with feedback changes will need to

be made manually to the automated answers
Option 3: Suite Professional

 $99/Month per user if payment is being made for the whole year

 $125/Month per user if payments are being made monthly

 Includes AI-powered automated answers. The responses are based off how
we build the bot, this is only Standard bot.
 Provides a limit up to 500 and responses can be sent 24/7

 Includes AI powered Spam Protection

 ZenDesk automatically flags suspicious content for review and approval before
publishing.
Option 4: Suite Enterprise

 $150/Month per user if payment is being made for the whole year

 $199/Month per user if payments are being made monthly

 Includes AI-powered automated answers. The responses are based off how
we build the bot, this is only Standard bot.
 Provides a limit up to 500 and responses can be sent 24/7

 Includes AI powered Spam Protection

 Includes AI-Powered Content Clues

 Content Clues helps us create relevant help center articles by automatically
identifying common topics from customer requests.
Advanced AI Add-on

 The Advanced AI Add-On is an additional $50/Month per user

 Must be on a Suite Professional plan or higher.

 Suite Growth and Suite Team are NOT eligible for this upgrade.

 Includes Advanced Bots

 Besides providing automatic reply 24/7 AI also detects intent to provide a more accurate
response. This can then be saved for future responses.

 Includes Intelligent insights and suggestions

 This provides users AI-powered insight and macro suggestions

 Intelligent Triage
 Tickets are automatically categorized by customer intent, language, and sentiment, which can
be leveraged to create routing rules, workflows, triggers, and more.