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Tool 3 Problem Solving-Ok

The document outlines the definition of problem solving, emphasizing the importance of structured approaches using tools and techniques to minimize gaps between expected and actual outcomes. It details steps for effective problem solving, including data collection, analysis, and corrective actions, while promoting a positive mindset and team collaboration. Additionally, it introduces various statistical tools and management methods to aid in identifying and addressing root causes of problems.

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amol.salve3232
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14 views38 pages

Tool 3 Problem Solving-Ok

The document outlines the definition of problem solving, emphasizing the importance of structured approaches using tools and techniques to minimize gaps between expected and actual outcomes. It details steps for effective problem solving, including data collection, analysis, and corrective actions, while promoting a positive mindset and team collaboration. Additionally, it introduces various statistical tools and management methods to aid in identifying and addressing root causes of problems.

Uploaded by

amol.salve3232
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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PROBLEM SOLVING

Definition :

Problem :- Any gap between what is expected and what is


obtained.

Problem solving :- Any effort to minimise the gap is a problem


solving.

Structured Problem
Solving :- Any effort to minimise the gap with 7-QC tools
& Discipline is called Structured Problem
solving

If problems are not solved rationally, scientifically, efficiently,


Effectively the result will be high cost.
Right Approach to Problem Solving.

• Positive mind set.

• Team approach.

• Organized steps.

• Right Tools and Techniques.


• Positive mind set.

 Any problem or error is to be taken as


an opportunity for improvement.

 To become more effective prioritizing is a


better strategy, as the resources are limited.

 People don’t lack strength, they lack will


power.
• Team Approach
Creation of environment for proactive
participation of individual members is called
team approach.
• Only team can produce a synergic
effect.

• It stimulates total employee involvement &


innovations.
• Organized Steps.
• Organization:- ]
No. of peoples working together to achieve a common goal,
objective is called organization.

• Any activity involving more than one people required


organization to produce desired results.

• Organizations provides 100 % clarity about the employees


authority & responsibilities.

• Only 100 % clarity can produce desired results.


Right Tools & Techniques.
• It helps to separate out real causes from the
suspects.
It helps,
• To collect data.
• To rearrange data.
• To analysis data.
• To initiate corrective actions.
• To measure effectiveness & gap analysis
• To establish control and standardization.
In order to find a permanent solution, corrective
action must be taken on root causes and not on the
symptom.
Steps For Problem Solving
Step-1 Select the subject • Identify problem
• Decide the topic
Step-2 Understand situation and • Collect data
set target. • Decide target
Step-3 Plan activities • Decide what , Who ,
When, How to do ?.
Step-4 Analyze causes Do Why ? Why ?, Cause & Effect
Analysis.
Step-5 Implementation of Action plan for counter measures,
corrective action. details of counter measures.
Step-6 Check results Compeer results with target.
Initiate action plan on gap.

Step-7 Standardize and establish Standardize Quality Manual, SOP,


control. WI. Control Plans etc.
Decide methods of control.
establish VCS.
Simple Statistical Tools
• Stratification
• Check sheet
• Pareto Analysis.
• Cause & Effect Diagram
• Graphs & Simple Charts.
• Scatter Diagram
• Histogram.
New Seven Management Tools.
• Relation Diagram
• KJ Method
• Systematic Diagram
• Matrix Diagram
• Arrow Diagram
• Process Decision Program Charts.
• Matrix Data Analysis.
Other Statistical Methods.
• Design of experiment
• Correlation and Regression analysis.
• Analysis of variance.
• Control Charts
• Acceptance sampling.
• Estimation and testing of hypothesis.
STATIFICATION
• Purpose :- To divide the data into meaningful
strata to help localize the problem.
• Criteria's for stratification are time, physical
location, M/C’s, raw material suppliers, defects,
men, month etc.
• STRATIFICATION PLAYS A MEASURE
ROLE IN FASTER INVESTIGATION OF
THE ROOT CAUSES OF THE PROBLEM.
DEFECTWISE % REJECTION
FEB-2002
% REJ. AGAINST TOTAL REJ.
90
TOTAL REJ. QTY. - 1153 NOS.
75
%REJECTION

60 54%

45

30
14%
15 10%
8% 6% 5%
3%

POOR COATING
FLANGE CUT
THICKNESS
DAMAGE
CRACK

OTHER
DENT MARK
LESS WALL

DEFECT
% REJECTION

12
16
20

0
4
8
GPL94
18%
GPL 8

DPF 8204
11% 10%
GPL165

GPL51
9% 9%

P.I.CORNER LH
8%

P.I.CORNER RH
6%

DIR 8204
FEB-2002

OTHER
6% 6%

PART NAME DIR 8203

DPF 8203
4% 4%

GPL6
PARTWISE % REJECTION OF CRACK

GPL88
3% 2%

GPL61
2%

TM 8284
2%
Thanks !!!

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