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Lesson 7

This document outlines a lesson on communication for work purposes, emphasizing the creation of effective communication materials and the importance of understanding audience context. It discusses various channels of communication, barriers to effective communication, and how to overcome these barriers. Additionally, it covers the types and parts of business letters, modern communication technologies, and provides resources for further learning.

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3 views

Lesson 7

This document outlines a lesson on communication for work purposes, emphasizing the creation of effective communication materials and the importance of understanding audience context. It discusses various channels of communication, barriers to effective communication, and how to overcome these barriers. Additionally, it covers the types and parts of business letters, modern communication technologies, and provides resources for further learning.

Uploaded by

cabria868
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Sto. Tomas, Batangas

LESSON 7
COMMUNICATION FOR
WORK PURPOSES

Modified by
Gin B. Panghulan, Ph.D.
LEARNING OUTCOMES

At the end of the lesson, the students are expected to:


1. Create clear, coherent and effective communication materials
2. Present ideas persuasively using appropriate language registers,
tone, facial, expressions and gestures
3. Adopt awareness of audience and context in presenting ideas in
communicating ideas
CHANNELS OF COMMUNICATION IN THE WORKPLACE

1. Verbal media
2. Non-verbal media
3. Written Media
4. Electronic Media
IMPORTANCE OF COMMUNICATION IN THE WORKPLACE

1. Creates job satisfaction


2. Lesser conflicts
3. Increases productivity
4. Formation of relationships
5. Proper utilization of resources
COMMON BARRIERS TO EFFECTIVE COMMUNICATION IN THE WORKPLACE

1. Physical barriers to non-verbal communication


2. Psychological barriers
3. Emotional barriers
4. Jargons and acronyms
5. Cultural differences
6. Lack of attention and interest
7. Differences in perception and viewpoint
8. Physical disabilities
9. Differences in language
10. Expectation and prejudices
HOW TO OVERCOME BARRIERS OF COMMUNICATION AT WORK

1. Communicate only what is needed


2. Avoid slang
3. Remain aware of cultural differences
4. Stay open-minded for questions and answers
5. Diversify your communication channels
BUSINESS LETTERS

Kinds of Business Letter

1. Asking Letters (ex. inquiry, request, reply letters)


2. Telling Letters- (ex. adjustment, employment, sales, order,
acknowledgement, credit and collection)
3. Building Goodwill Letters (ex. congratulatory, gratitude, invitation &
announcement, sympathy & condolence letters)
Types of Business Letters
Parts of Business Letter

1. Standard Parts: Heading/letterhead, dateline, inside address, salutation,


body, complimentary close, signature block/line, signature
2. Optional Parts: addressee notation, attention line, subject line, reference
initials, enclosure notation (encl.), copy notation (cc), blind carbon copy
notation (bcc), blind photocopy notation (bpc)
Parts of Business Letters
Physical Aspects of Business Letter

1. Stationery
2. picture-frame guide
3. envelope address
4. punctuation style
5. second page heading
6. folding the letter
How to Write:
Format of a Business Memo
Modern Business Communication Technologies

1. Fax (facsimile)
2. Voice Messages (voicemail)
3. Email (electronic mail)
History of Fax Machine
How to send fax
History of Voice Mail
Voice mail & Call history
Trivia: The Voice of Siri
How to Leave a Voicemail Message
The History of Email
How to Write an Email
Writing Effective Emails
The Future of Business Messaging
Additional Resources
1. How important are communication skills in the workplace? https://youtu.be/QeIYHti99Tc
2. Communication Channels https://youtu.be/iSnw8cvpjRw
3. 10 Barriers to Effective Communication https://youtu.be/slq1nAhZuqE
4. Types of Business Letters https://youtu.be/Clny8XZYUYk
5. Common Types of Business Letters https://youtu.be/bYomH3Zn8pg
6. Parts of a Business Letter https://youtu.be/4XqDNKExk34
7. Writing a Formal Business Letter https://youtu.be/7xUTguLaaXI
8. Business Letter Writing Format and Example https://youtu.be/gMMaDoBacoU
9. The Key Forms of Business Writing: Basic Memo https://youtu.be/n5Zyn9y_MDs
10. Writing a Clear Business Memo https://youtu.be/eHZdnldGuls
11. A Brief History of the Fax Machine https://youtu.be/Tcu9HjieYKI
12. Sending a Fax Using an HP LaserJet Printer | HP https://youtu.be/G6IhvPoIRz0
13. The history of voice mail https://youtu.be/SxKZt5JFK6c
14. Lesson 4 - Voice Mail and Call History https://youtu.be/qcpVCJIoevs
15. Meet the real woman behind the voice of Siri https://youtu.be/z2bTymnb1uE
16. How to leave a voicemail message https://youtu.be/KueEbFLODgg
17. The History of Email https://youtu.be/kWXDMgnrlC0
18. Writing an Effective Business Email https://youtu.be/amJZXjxnhTI
19. WRITING EFFECTIVE E-MAILS. Common errors. https://youtu.be/Ig8Ckg59Jak
20. The future of business messaging https://youtu.be/DOKp7FmNJVE

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