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Apply Critical Thinking For Complex Problem Solving-BSBCRT0135A

The document outlines the importance of critical thinking in solving complex workplace problems, particularly in HR. It details various techniques such as the 5 Whys, Cause-and-Effect Analysis, Mind Mapping, and SWOT Analysis to identify root causes and propose effective solutions. The learning objectives include understanding critical thinking, applying techniques to real-world scenarios, and evaluating potential solutions.

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jnembhard
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16 views25 pages

Apply Critical Thinking For Complex Problem Solving-BSBCRT0135A

The document outlines the importance of critical thinking in solving complex workplace problems, particularly in HR. It details various techniques such as the 5 Whys, Cause-and-Effect Analysis, Mind Mapping, and SWOT Analysis to identify root causes and propose effective solutions. The learning objectives include understanding critical thinking, applying techniques to real-world scenarios, and evaluating potential solutions.

Uploaded by

jnembhard
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Undertake Personal and Professional Development –

Apply Critical Thinking for Complex Problem Solving-


BSBCRT0135A
Learning Objectives
By the end of this session, participants will be able to:

 Understand the concept of critical thinking and its role in solving


complex problems.

 Apply various critical thinking techniques to analyze and address


workplace challenges.

 Use problem-solving tools such as the 5 Whys, Cause-and-Effect


Analysis, and Mind Mapping to identify root causes of issues.

 Propose effective solutions to complex problems based on critical


analysis.

 Evaluate potential risks and challenges when implementing


solutions and how to mitigate them.
Introduction to Critical
Thinking

 What is Critical Thinking?


◦ The ability to analyze, evaluate, and make
reasoned judgments based on evidence.

◦ Involves questioning assumptions, identifying


biases, and exploring different perspectives.
https://www.youtube.com/watch?
v=dItUGF8GdTw
Introduction to Critical
Thinking
 Why is it Important?
◦ Helps solve complex problems, make informed
decisions, and improve personal and professional
outcomes.

◦ Essential for addressing challenges and improving


workplace performance.
The Importance of Critical
Thinking in HR and Problem
Solving
 Improving Decision Making

 Resolving Conflicts

 Managing Organizational Change


The Importance of Critical
Thinking in HR and Problem
Solving

Improving Decision Making:

 Critical thinking allows HR professionals to


make well-informed decisions about hiring,
training, and employee relations.
The Importance of Critical
Thinking in HR and Problem
Solving

Resolving Conflicts:

 Helps in assessing and resolving


interpersonal conflicts by understanding
underlying causes and exploring fair
solutions.
The Importance of Critical
Thinking in HR and Problem
Solving

Managing Organizational Change:

 Critical thinking is key when implementing


changes in policies, processes, or
structures, ensuring smooth transitions.
The Importance of Critical
Thinking in HR and Problem
Solving

Example:
 When addressing performance issues, a

critical thinker in HR will analyze not only


the behavior but also the underlying causes
(e.g., personal issues, lack of training, or
unclear expectations).
Techniques for Critical Thinking

1. The 5 Whys

2. Cause-and-Effect Analysis (Fishbone


Diagram)

3. Mind Mapping

4. SWOT Analysis
Techniques for Critical Thinking

1. The 5 Whys

◦ A technique for exploring the cause-and-effect


relationships underlying a problem.

◦ Ask "Why?" repeatedly (typically five times) until


the root cause is identified.
Techniques for Critical Thinking

2. Cause-and-Effect Analysis (Fishbone


Diagram)

◦ A tool used to identify the potential causes of a


problem and their relationships.

◦ Helps visualize all possible causes of an issue and


understand how they contribute to the problem.
Techniques for Critical Thinking

3. Mind Mapping

◦ A creative method to explore ideas and solutions.

◦ Helps organize thoughts, identify connections,


and generate ideas.
Techniques for Critical Thinking

4. SWOT Analysis

◦ A strategic tool to identify the Strengths,


Weaknesses, Opportunities, and Threats related
to a decision or problem.
Step-by-Step Critical Thinking
Process

 Identify the Problem

 Analyze the Problem

 Generate Possible Solutions

 Evaluate and Choose the Best Solution

 Implement and Monitor


Step-by-Step Critical Thinking
Process

 Identify the Problem

◦ What is the issue?

◦ Gather relevant data and evidence.


Step-by-Step Critical Thinking
Process

 Analyze the Problem

◦ Break it down into smaller parts.

◦ Identify underlying causes, not just symptoms.


Step-by-Step Critical Thinking
Process

 Generate Possible Solutions

◦ Use creative thinking and brainstorming.

◦ Consider multiple perspectives and potential


outcomes.
Step-by-Step Critical Thinking
Process

 Evaluate and Choose the Best Solution

◦ Weigh the pros and cons of each solution.

◦ Consider short-term and long-term consequences.


Step-by-Step Critical Thinking
Process

 Implement and Monitor

◦ Develop an action plan.

◦ Regularly evaluate the effectiveness of the


solution.
Application of Critical Thinking
in Complex Problems
Example Problem:

 A company is facing high employee turnover. How would you apply


critical thinking to address this issue?

◦ Identify the Problem: High turnover rates.

◦ Analyze the Problem:


 Gather employee feedback (exit interviews, surveys).
 Review workplace conditions, salary, benefits, and work-life balance.

◦ Generate Possible Solutions:


 Improve employee engagement, offer better benefits, enhance career development.

◦ Evaluate and Choose the Best Solution:


 Evaluate cost, feasibility, and impact on retention.

◦ Implement and Monitor:


 Implement new policies and track employee satisfaction and turnover rates.
Case Study
Solving a Workplace Problem Using Critical Thinking

Scenario:

 An HR manager at a large Jamaican company notices that employee morale


has been low due to long work hours and unclear job expectations.

◦ Identify the Problem: Low employee morale, long hours, unclear expectations.

◦ Analyze the Problem:


 Employee surveys reveal stress due to workload.
 Interviews show confusion about job roles and responsibilities.

◦ Generate Possible Solutions:


 Redefine job roles, introduce flexible working hours, and provide clearer communication on
expectations.

◦ Evaluate and Choose the Best Solution:


 Implement flexible hours, clear role definitions, and regular feedback sessions.

◦ Implement and Monitor:


 Set clear goals, track morale, and adjust strategies based on feedback.
Interactive Group Exercise
Scenario:

The company has received complaints from customers


about the quality of a newly launched product. As part of
the team tasked with resolving the issue, use one or more of
the critical thinking techniques (e.g., 5 Whys, Cause-and-
Effect, Mind Mapping, SWOT analysis) to identify potential
causes and propose solutions.

 Instructions:
◦ Identify the problem.
◦ Analyze the root causes.
◦ Propose possible solutions.
◦ Present your group's findings.
Summary
 Critical thinking is essential for solving complex problems
in the workplace.

 Techniques like the 5 Whys, cause-and-effect analysis, mind


mapping, and SWOT analysis can help break down problems
and develop effective solutions.

 Applying critical thinking in HR can improve decision-making,


resolve conflicts, and manage organizational changes more
effectively.

 Learning Objective Recap:


◦ Understanding critical thinking.
◦ Applying various techniques to complex problems.
◦ Proposing and evaluating solutions in real-world scenarios.

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