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Controlling Shiela

The document outlines the concept of controlling within organizations, emphasizing the importance of establishing performance standards, monitoring, and taking corrective actions. It details various areas of control, evaluation mechanisms, and methods for assessing quality care, including performance appraisals and audits. Additionally, it discusses continuous quality improvement, risk management, and the distinctions between accreditation and certification.

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Japheth Jabrain Bandiola
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10 views33 pages

Controlling Shiela

The document outlines the concept of controlling within organizations, emphasizing the importance of establishing performance standards, monitoring, and taking corrective actions. It details various areas of control, evaluation mechanisms, and methods for assessing quality care, including performance appraisals and audits. Additionally, it discusses continuous quality improvement, risk management, and the distinctions between accreditation and certification.

Uploaded by

Japheth Jabrain Bandiola
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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CONTROLLI

NG
CONTROL
• A process of continuously regulating, monitoring or
evaluating organizational activities so that actual
performance conforms to expected organizational
standards and goals.
IMPORTANCE
1. Establishes performance standards.

2. Conducts a job analysis.

3. Monitor and measures performance.

4. Compare your measured performance against established standards.

5. Take corrective action. 6. Practice preventive methods.


AREAS OF CONTROL
• 1. Physical Resources- inventory management, quality control, and equipment
control.

• 2. Human Resources- selection and placement, training and development,


performance appraisal, and compensation.

• 3. Information Resources- sales and marketing forecasts, environmental analysis,


public relations, production scheduling and economic forecasting.

• 4. Financial Resources- managing capital and cash flow, collection in payment.


Components of
Controlling
1. Performance Appraisal
2. Quality Assurance
3. Quality Improvement
4. Audit
Roles of Control
• Coping with uncertainty
5. Discipline • Deleting irregularities
6. Rounds and Reports • Identifying opportunities
• Handling complex
situations
• Decentralizing authority
Levels of Control
1. Strategic Control- monitoring critical environmental
factors to ensures that strategic plan are
implemented
2. Tactical Control- monitoring associated periodic
results, and taking corrective action as necessary.
3. Operational Control- monitoring day-to-day results,
and taking corrective action when required
Evaluation
Mechanis
m
Evaluation Mechanism
evaluation focuses on the performance of the
intervention and is principally used to determine
whether beneficiaries really have benefited due to
those activities.
Methods of Evaluating Quality Care

1. Rating Scale- quality of patient care scale

2. Checklist- a compilation of all performance expected

3. Peer Review- evaluation of workers by peers

4. Questionnaire
Performance Appraisal
• Evaluating Performance Of Employee
Compare an individual’s job performance against standards or
objective developed for the individual’s position.
May be:
1. FORMAL- regular and methodical
2. INFORMAL- incidental observation and/or recording of work
performance
Examples of evaluation approaches that
accomplish unique organizational objectives.
• Formative Evaluation - this occurs during program implementation, especially
if there is a need to modify the program.
• Process Evaluation - is carried out during the implementation phase of a
program.
• Outcome Evaluation - to determine whether overall program objectives have
been met. In that process, identify what might have spurred or limited those
changes.
• Impact Evaluation - determining attribution or the extent to which the
outcomes can be causally connected to the activities carried out during the
program period.
Continuous Quality Improvement

is a process of creating an environment in which


management and workers strive to create constantly
improving quality.
The Continuous Quality Improvement
Cycle is a series of steps;
1. Plan – develop specific plan for testing & include in creating a Capacity Improvement Plan
– Define time frame & measures of success

2. Do – prepare to implement the Capacity Improvement Plan

3. Study – track results & analyze impact


– Share results with team
– Identify possible adjustments

4. Act – Determine what more needs to be done and/or learned


– Set up for next round
Performance
Improvement & Risk
Management
The goal of performance
improvement and performance
improvement studies
• to enhance the outcomes of care

• to insure client safety

• to increase the efficiency of patient care and related processes

• to reduce costs and to reduce risks and liability.


Risk Management

• focuses on decreasing and eliminating things that are risky and place
the healthcare organization in a position of liability.

• focus on healthcare related hazards and adverse events such as


patient falls, infant abduction, medication errors, healthcare acquired
infections, wrong site/wrong person surgeries and other invasive
treatments and tests.
NURSING
AUDIT/ rounds
Nursing Audit/Rounds

• Audit- is a systematic and official examination of a record, process, structure,


environment, or account to evaluate performance

• Patient Care Audit- patient care is observed and evaluated; patient care
satisfaction surveys
Concurrent

Retrospective

Prospective
Why is auditing so helpful?

• Clinical audit provides the framework to improve the quality of


patient care in a collaborative and systematic way.
VARIANCE REPORT

• Is a document that compares planned financial outcomes with the


actual financial outcome.

• Also called “budget variance”


How To Write Variance Report?

1. Collect and organize the data you wish to


analyze in a spreadsheet.

2. Determine the variance in separate columns.

3. Explain the variance.

Two indication of variance:


1. -revenue is higher than the budget
2. -the expense is less than the budget
Benchmarking,
Accreditation/
Certification
Benchmarking

a tool or process of measuring and seeking out the BEST products,

practices, and services against BEST PERFORMING organizations to

IMPROVE PERFORMANCE
The four core principles of
clinical practice benchmarking
1. Maintaining quality

2. Improving customer satisfaction

3. Improving patient safety

4. Continuous improvement.
Accreditation/Certification

• Preparing for accreditation survey- used to begin improvement

strategies

• Adverse SENTINEL EVENT- unexpected occurrence causing death or

serious physical or psychological injury KEY: sharing of information to all


Accreditation Vs. Certification
Certification- represents a written assurance by a third party of the
conformity of a product, process or service to specified requirements.

Accreditation- on the other hand, is the formal recognition by an


authoritative body of the competence to work to specified standards.
EMPLOYEE
DISCIPLINE
Employee Discipline

• Means that management

uses to bring employees


Types of Discipline
BEHAVIOR UNDER CONTROL.
1. Preventive Discipline

2. Corrective Discipline

3. Progressive Discipline
EMPLOYEE DISCIPLINE
• 1. Counseling and Oral Warning

• 2. Written Warning

• 3. Suspension

• 4. Dismissal
THANK YOU!

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