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LS 6 Lesson 1 - Troubleshooting Basic Computer Software Problems

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57 views32 pages

LS 6 Lesson 1 - Troubleshooting Basic Computer Software Problems

Uploaded by

Samuel Letana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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LEARNING STRAND 6

DIGITAL CITIZENSHIP
MODULE 1:
LET’S FIX COMPUTERS
Monitor
Monitor
- it displays the video
and graphics information
generated by the
computer through the
video card.
Keyboard
Keyboard
- it is used to input
text, characters and
other commands into a
computer or a similar
device.
Mouse
Mouse
- it is a hand-operated
input device used to
manipulate objects on a
computer screen.
C
P
U
CPU
- it is responsible for
interpreting and executing
most of the commands
from the computer’s other
hardware and software.
Printer
Printer
- it allows digital
date to be converted
to print format.
Speaker
Speaker
- this device allows
users to hear audio
stored in the
computer’s storage.
Flash Drive
Flash Drive
- it is a small, ultra-
portable storage
device.
Web Cam
We use computers for
many reasons such as
accomplishing tasks at work,
completing our assignments
and reports in school,
watching movies, playing
games, and even reading
books online. Many of us find
Computers have evolved
based on users’ needs. They
have become more powerful,
performing more complex
operations despite its small
size. New features have also
been added. New applications
were installed to solve more
This module will identify
the different potential
software and hardware issues
in a desktop computer and
discuss how to fix or
troubleshoot them.
Lesson 1:
Troubleshooting Basic
Computer Software
Problems
Just like any other
machine, computers also
tend to encounter
problems. In this module,
you will learn about the
most common computer
problems, what causes
Computer software plays an
important role in a computer;
without it, a computer will be
useless. Sometimes software
malfunction occurs, which requires
a specific troubleshooting skill or
software repair. In this lesson, we
will discuss some of the most
common software related
Most Common
Software
Problems
1. COMPUTER SYSTEM IS
HANGING OR NOT
RESPONDING.
Solution 1. If the operating
system or other software is
unresponsive, try to look for
the task manager in your
operating system to end the
1. COMPUTER SYSTEM IS
HANGING OR NOT RESPONDING.
Solution 2. If the computer does
not respond at all, restart your
computer by pressing the power
button for a few seconds and then
run a virus scan once the computer
has been restarted. Make sure you
have a reliable antivirus software; it
can be licensed or free, which is
2. OPERATING SYSTEM WILL NOT
BOOT PROPERLY.
Solution. The operating system might
have encountered a system boot failure
or was improperly shut down. If this is
the case, the operating system needs to
be restarted or reformatted. Make sure
to save your files on a separate storage
device, such as flash drives or external
hard drives before restarting or
reformatting the system.
3. COMPUTER IS BECOMING
SLOW.
Solution. If your computer is
slower than usual, you can often fix
the problem by cleaning and
removing unwanted files from the
hard disk. It can also be a sign of
insufficient memory. External hard
drives are great storage solutions
for overloaded central processing
4. INSTALLED DEVICES ARE
NOT WORKING.
Solution. There are times that
the installed devices are not
working after updating the
computer operating system.
Check your other installed
software that may need
updating to make the devices
5. COMPUTER FILES ARE
INFECTED WITH VIRUSES.
Solution 1. You may accidentally
catch malware or adware, especially
when you browse the internet and
automatically install unknown apps
to your computer. Avoid this by
installing firewall, antivirus, and
antispyware tools and scheduling
regular registry scans.
5. COMPUTER FILES ARE
INFECTED WITH VIRUSES.
Solution 2. Files that are already
infected by a computer virus can be
saved by scanning the file itself. In
any case that the file cannot be
opened, it needs to be deleted, as it
will infect other files. Scan external
storage devices when plugging
them into the computer.
You can easily fix potential
problems in a software; just
remember to maintain your
computer by scanning for
viruses and updating its
system. But if the problem
becomes critical, call a
professional technician to fix it
and avoid worsening the

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