Collection of Data
Collection of Data
• Merits
1.Personal contact is made between th respondent
and the interviewer.
2.Watching the reactions of the respondents can
provide supplementary information.
Demerits
1.It is expensive, as it requires trained interviewers.
2.It takes longer time to complete the survey.
Mailing Questionnaire
The questionnaire is sent to each individual by mail
with a request to complete and return it by a given
date.
Merits
1. It is less expensive.
2. It allows the researcher to have access to people in
remote areas.
• Demerits
1.There is a possibility of misinterpretation of
questions.
2.Low response rates due to certain factors like
illiteracy, not willing to answer, etc.
Qualities of good
questionnaire
1.The questionnaire should not be too long.
2.The number of questions should be minimum.
3.The series of questions should move from general
to specific.
4. The questions should be in logical manner.
5.The language used should be easy and simple.
Customer satisfaction survey On
X Company Face cream
Name : ……………….
Age : …………………
Education : ……………
Occupation : …………….
City : …………………
1. Have You heard of X company’s Face cream product?
Yes NO
2. Have You ever used our company’s product?
Yes NO
Merits
1. Cheaper than personal interviews
2. Can be conducted in a shorter time.
Demerits
1.As many people may not own telephones.
2.Visual reactions of the respondents not possible.
Pilot Survey
• Once the questionnaire is ready, it is advisable to
conduct a try-out with a small group which is
known as Pilot Survey
or
Non –
Random
Random
sampling
sampling
Random
Lottery Convenience
table
method sampling
number
Random Sampling
• Random sampling is one where the individual units
from the population (samples) are selected at
random.