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Assist and Policy Dev't TWO

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8 views26 pages

Assist and Policy Dev't TWO

Uploaded by

korme.gere
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Assisting with Policy

Development for Client


Support
Modify system according to requested changes
Change Management

“What is the Change Trying to Achieve


As George Michael put it in Free-
dom 90; “There no point in moving
on, ‘til you got some where to go”.
Cont…

• It is essential that the objective of the


change is clearly defined in unambiguous
terms that can be easily verified and tested.
• Unless the purpose of the change is under-
stood by all involved with its implementa-
tion then there is a danger that they may
not all work towards the same end goal.
Cont…

• When defining change objectives the fol-


lowing questions may be helpful to en-
sure that they are clear, concise and
useful:
• How will the business evaluate the suc-
cess or failure of the change?
Cont…

• What are the business’s priorities when implement-


ing the change?
• Minimizing service downtime?
• Preventing side effects and associated incidents?
• Keeping implementation costs as low as possible?
Cont…

• Getting the change implemented as quickly as pos-


sible?
• Implementing the change without errors?
• Keeping within agreed budgets and timelines?
• Minimizing business risk?
• All of the above
Conflicting Requirements of
Various Change Types
 Change management processes often
struggle with the diversity of changes that
they are expected to manage.
 It is often assumed that the same process
that oversees the implementation of a new
complex corporate system cannot be used
to efficiently implement a simple PC up-
grade.
Cont…

• A requirement is defined, approval to proceed


is sort, a plan is crafted, risk is assessed, the
plan is reviewed and approved, the pre-requi-
site resources are assembled,
 tasks are allocated and implemented in the de-
fined sequence, intermediate checkpoints are
monitored and the overall success of the
change is measured
Change type

• The following list outlines the top ten


generic types of changes handled by a typi-
cal change management process
Cont…

• Like for like replacement


• Comparable replacement
• Upgrade component (i.e. Removal and Addition)
• Downgrade component (i.e. Removal and Addition)
Cont…

• Addition
• Removal
• Modification
• Meta data
• Configuration change
• New Installation
• Move
Like for Like Replace-
ment
• The replacement of one configuration
item for another of exactly the same
make, model and version.
This type of change is relatively rare due
to the rapid rate at which hardware is
released by manufacturers.
Cont…

• Unless identical spares are purchased at


the time of the original equipment pur-
chase it is highly likely that like for like
replacements will not be available when
required
Comparable Replace-
ment
• Replacing a configuration item with another
of equivalent quality, specification
and operational performance characteristics.
• The wide adoption of open technical stan-
dards for hardware specifications have meant
that such a replacement option is likely to in-
clude equipment from manufacturers of the
item being replaced.
Cont…

• Such substitutions are usually success-


ful with hardware but may be somewhat
less robust and reliable for comparable
software replacements where adherence
to published software standards tend to
be
more observed to the spirit of the stan-
dard as opposed to the letter
Upgrade Component (i.e.
Removal and Addition)
• The substitution of one configuration
item for another, where the replacement
item has increased performance charac-
teristics, enhanced capacity or addi-
tional capabilities in comparison to the
item being removed.
Downgrade Component (i.e.
Removal and Addition)

• As upgrade above, but in reverse. Typi-


cally used to redistribute and re-use
valuable high capacity components that
are being under utilized for use within a
more demanding function.
Addition

• The introduction of a completely new


configuration item, data element or
component to become an integral part
of the existing IT environment and in-
frastructure
Cont…

• Although sharing many similarities with


the ‘new installation’
• change type, additions are incremental
extensions to the current setup and
• as such are likely to involve more risk as
the possibilities of unknown side effects
affecting existing elements of the envi-
ronment are greater
Cont..

• .. Examples of additions would include:


Adding new servers to a web farm, fit-
ting additional RAM in a server, in-
stalling a new software application onto
a production
machine etc.
Removal

• The removal, or permanent deletion, of


a configuration item (or data
element)from the environment
Modification - Meta Data

• The change to a piece of meta-data (ei-


ther amendment or deletion (as
deleteddata points are really best de-
scribed as entries with null values)).
• Meta data can be defined as any at-
tribute or parameter involved with the
operation of an application or business
system.
Cont…

• Meta-data is stored in a wide variety of


formats and locations including data
dictionary tables, in file entries, XML
configuration records, registry keys,
header files, BIOS settings etc.
• Consider the impact of an inadvertent
erroneous change to a payroll system’s
meta-data regarding tax rates, such a
change would affect every person within
an organization and could have long
term repercussions if not addressed.
Modification - Configuration
Change

• A change to the orientation, configura-


tion or hardware settings of a physical
piece of equipment.
• Equipment modifications can include
the setting of dip switches, changes to
port allocations/mappings, re-position-
ing cards etc.
New Installation

New installations are the introduction of


standalone equipment with minimal
 dependency upon the existing IT infrastruc-
ture.
Such equipment may be connected
 to the corporate network and may access
corporate systems but do not themselves play
any role in the provision of such services to
others.
Move

Moves can be defined as a removal and


an addition with some transportation in
between.
Moves are typically thought of as
changes in the physical location of a
configuration item although they can
also be used to describe the movement
of data and/or an application instance
from one host to another.
Large IT equipment moves also bring
many logistical challenges as well as
technology related issues.

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