Amadeus Basic Reservation

How to display your office Profile

• PV >> Enter

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How to check office profile for another Office ID

• PV/RGNGK2514 >> Enter

• MD mean move down

• MU mean move up

M
• IG mean Ignore

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 Encode / Decode

How to check “Encode” Location

• DAN Singapore (DAN = format , Singapore = City name )

• PARTIAL NAME DAN Sin*

• SPECIFIC COUNTRY ONLY DAN Singapore/SG

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How to check “Decode” Location

• DAC SIN ( DAC = format , SIN = City code)

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How to check country name , country code

• DC Singapore ( DC = format , Singapore = country name )

• DC SG ( DC = format , SG = country code)

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How to check “State Code”

• DNS US (DNS = format , US = country code) (US,CA,AR,BR,AU)

• DNS USCA (DNS = format , US = Country Code , CA = state code)

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How to check airline code , airline name and ticketing code

• DNA Qatar Airways ( Airline’s name)

• DNA QR (Airline’s 2 letters code)
• DNA 157 ( Ticketing code)

How to check aircraft type code

• DNE 359 (DNE >> format , 359 >> aircraft code)

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How to check flight timetable

• TN (In Neutral)

Example : TNKULKTM (Current day and local time)

Example : TNKULKTM/AMH (Current day and local time and specific airline )

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 AVAILABILITY/SCHED

BASIC ENTRY FORMAT

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TO REQUEST AN AVAILABILITY OR SCHEDULE DISPLAY FOR A ONE-WAY
ROUTING, ENTER FOR EXAMPLE:

• AN20APRBKKCNX
• AN20APRBKKCNX/APG (with specific airline )

• SN20 APRBKKCNX
• SN20APRBKKCNX/APG (with specific airline)

TO REQUEST AN AVAILABILITY OR SCHEDULE DISPLAY FOR A ROUND

TRIP, ENTER FOR EXAMPLE:

• AN 20APR BKKCNX* 25APR

• AN 20APR BKKCNX/APG * 25APR

• SN 20APR BKKCNX* 25APR

• SN 20APR BKKCNX/APG*25APR

MN ( next day )
MY ( previous day )
AC3 (number of days later)
AC-3 (number of days earlier)

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1 ( Line reference number )

WE302 ( Airline code and flight number )

L9 ( L= Class codes , 9 = available codes for each class )

/ ( Last seat availability indicator )

RGN BKK ( Origin and destination city , airport or train station codes )

11 20 13 15 (Depature time and Arrival time)

E ( Electronic ticketing indicator )

0 ( Number of stop )

/ (Airline access type indicator )

32S ( Aircraft type code )

1:25 (Flying Time )

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How to make booking “ PNR” ( 5 mandatory elements)

1 ) Itinerary element

Sell seat for one way routing

• SS1Q1 ( SS = sell seat , 1 = no of pax , Q = class of RBD ,1 = flight line no )

Sell seat for roundtrip routing

• SS1Q1*H11 (SS = sell seat , 1 = no of pax , Q and H = class of RBD , 1 and 11 = flight numbers )

2) Name element
• NM1Surname/Givename Mr or Ms (NM1 = format )
How to add priority waitlist :

3) Contact element PRIORITY WAITLIST

IF THE CLASS SHOWN IS O, L and W , enter :
• AP 951 383372 (Add telephone)
• APM-959 73015738 (Add mobile ) • SS1L21/PE
• [email protected] (Add email contact)

4) Ticketing element
TKOK (TICKETS HAVE BEEN ISSUED (NO QUEUE PLACEMENT)
OR
• TKTL15APR (TO REQUEST TICKET ISSUANCE ON A SPECIFIC DATE AND TIME)

5) Received Form element

• RFxxx (RF = format ,xxx =short name)
• ER ( ER = End transaction )
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 DK – Confirm status
DW – Waitlist status

1A pnr code

Airline pnr code

HK = Confirm status
HL = Waitlist status
Redisplay a pnr ( IR ) HX = Cancel segment
UC/UN= Unable status
TK = New Time
• IR >> enter

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 WARNING: MISSING SSR CTCM MOBILE OR SSR CTCE EMAIL OR SSR CTCR NON-CONSENT FOR SQ

The passenger contact information in case of flight irregular operations, airlines can contact the
passenger.

• SRCTCE YY – may//amadeusmyanmar.com (for email contact)

// (DOUBLE SLASH) INSTEAD OF @ (AT SIGN)

".." (DOUBLE DOT) SR OF "_" (UNDERSCORED)
INSTEAD
"./" (DOT SLASH) INSTEAD OF "-" (DASH)

• SRCTCM YY- 959 73015738 (for phone contact)

OR

SSR CTCR must be present if the traveler refuses to be notified by the airline. For example;

• SR CTCR YY -REFUSED ( when passenger refuse to provide any contact )

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How to create booking pnr security element
R mean Read only
• ESRGNGK2511-B
B mean Read and write
• ESRGNGK2514-B,RGNGK25GY-B
T mean issue ticket only

How to delete booking pnr security element

• ESX

How to retrieve booking “PNR”

• RT pnr code (example : RTxxxxxx )

• RT/Surname
• RT/Surname/Givename

How to add other service information

• OS YY free flow text ( YY mean airline code)

example : OS YY PAX 2 IS VVIP .

How to cancel a single element and multiple elements

• XE 3 (to cancel a single element)

• XE 3,5,7-8 ( to cancel a multiple elements )

How to cancel the whole pnr

• XI >> enter (cancel the whole itinerary)

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How to change class:
• SB Y ( to change all segments)
• SB Y3 ( to change one segment)
• SB Y3-4 (to change multiple segments)

How to change flight number:

• SBSQ761*3 ( to change one segment)
• SBSQ761*3/SQ762*4 ( to change multiple segments)

How to change date:

• SB 12NOV ( to change all segments)
• SB 12NOV3 (to change one segment)
• SB 12NOV3-4 (to change multiple segments)

How to change update “ Surname Or full name ”

• 1/1Kyaw/Zin Maung (1=no of pax ,/1=format ) (Please make sure with A/L before update name)

How to change update “Givename only ”

• 1/Zay Maung (1 = no of pax , / = format ) (Please make sure with A/L before update name)

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How to add child passenger
Child/Infant male -MSTR
Child/InfantCH
female - MISS
• NM1ZAW/ZAW AUNG MSTR (CHD/12NOV16)

How to add passenger with infant

• NM1SU/SU NWE MS (INFMO/MO MISS/19FEB21)

(If the infant’s surname different from the name of the adult)

• NM1SU/SU NEW MS(INF/MO MISS/19FEB21)

(If the infant’s surname same from the name of the adult)

How to add or modify child passenger type and ID code

• 3/(CHD/12JUL17) (3 = pax line no , / = format )

How to add or modify infant passenger type and ID Code

• 2/(INFMO/MO ZAW MISS/12DEC20) (2= pax line no , / =format)

How to delete passenger type and ID Code

• 3/ >> Enter (3 = pax line no , / = format )

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How to add arrival unknown segment

• SIARNK

How to add “Remark”

RM (General remark)
• RM free flow text
Example : RM pax like to send ticket via email

RIR ( Itinerary remark)

• RIR free flow text
Example : RIR ticket booking deadline is 18Mar22 10:00am .

RC (Confidential remark)
• RC free flow text
Example : RC this ticket got 2 commission

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How to add “Passport details”

• HE passport or HE Docs >> Enter

• MS169 >> Enter

Example:

SRDOCS BA HK1-P-GBR-012345678-GBR-30JUN73-M-14APR09-JOHNSON-SIMON-JEAN PAUL-H/P1/S3

How to send email itinerary

• IEPJ-EMLA (to send all emails in pnr)

• [email protected] (to send individual email only)
• IED ( to check booking itinerary image)

How to split a pnr

1) SP1 (to split single name) (SP = format, 1 = pax line no)
SP1-2,4 (to split multiple names)
2) RFxxx;EF ( End transaction and file associate pnr )
3) EF
4) RFxxx; ER (Received form )
5) ER

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How to request “Seat Service”

• SM >> to enter seat map

• SM2 >> to enter one segment

How to add basic seat request “ST”

• ST/13C/P1/S3 (ST/= format , 13C = specific seat no, p1 =passenger line no , S3= segment line no)
• ST/A ( A = aisle seat )
• ST/W (Window seat)
• ST/S (smoking seat)
• ST/02ABCD/S5 ( multiple seat request for same row)
• ST/02AB/03CD/S5 (multiple seat request for different row)

• ST/RQST/12C/S5/P3 (WHEN ADVANCE SEAT RESERVATION IS NOT POSSIBLE, USE THE AIRIMP
SEAT REQUEST CODE RQST. ENTER, FOR EXAMPLE : )

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How to request “Meal service (SSR)”

HE meal
MS22

• SRVGML (for all sectors and all passengers ) (SR = format , VGML = meal code)
• SRVGML/S2 (for one segment and all passengers)
• SRVGML/S2/P1-2 (for one segment and specific pax line no)

Special service meal request

• SRSPML – Free flow text (SRSPML- Fruit platter meal /S3/P2)

How to check flight information

• DOEK225 ( to check with current date) ( DO = format , EK 225 = flight number)
• DOEK225/10APR ( to check with specific date)
• DO2 (to check with segment line number from pnr )

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How to request wheelchair service

Format : SR

• SRWCOB / P1 /S2-3 (wheelchair on board )

• SRWCHR (wheelchair aircraft departure hall )
• SRWCHS (wheelchair up/down stairs)
• SRWCHC (wheelchair seat)

Change Advise codes / update status code

• RFPAX;ERK

How to display frequent flyer name from the airline’s database

• FFD QF-1234787 ( FFD = format , QF = airline code , 1234787 member card no)

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How to create frequent flyer SSR element and a name element
• FFA QF- 1234787 (FFA = format , QF = airline code , 1234787 = member card no )

How to create frequent flyer SSR element only

FFNQF-123478 (FFN= format , QF = airline code , 1234787 = member card no )
•

If the name element is already entered in the pnr , you can create an ssr FQTV automatically by using the FFN
transaction .

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.

How to display frequent flyer agreements

• VFFD QF ( VFFD = format ,QF = specific airline)

How to manually create an SSR FQTV element

To create an SSR element for frequent flyer mileage accrual, enter, for example:

• SRFQTV QF- QF1234787

To creat an SSR element for another airline ,

• SRFQTV BA - QF1234787

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Help Page (HE)

The Amadeus Central System contains an on-line help facility. Help is a complete description of each Amadeus entry. You can
access the help function during any part of transaction. After accessing Help, you can return to your previous activity.

Help is part of the AIS database; therefore the Quick path principle applies.

To display the main menu of help subjects, enter:

HE

To access a specific subject, you enter HE and the name of the subject:

HEPNR

The system displays both the quick path entry and the page location. You can use either the quick path entry, or the GP
command to access the desired information

HE PNR NAME or GP NAM

This display instructs you to use the move screen (MS) entries to obtain the information. To display the explanation, enter:

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AMADEUS INFORMATION SYSTEM (GG)

The Amadeus Information System (AIS) is a central source of reference information. There are two types of information in AIS.

To access information in AIS, you use the transaction code GG. To access the AIS page enter:

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 AMADEUS QUEUES

Amadeus Queues give airline, travel agencies, and providers the ability to send and receive PNRs that require action,
and to send and receive messages.

Using queues you can communicate with other offices and organize the workload in your own office by accessing and creating queues
for the different tasks you have to perform.

PNRs can require action for the following reasons:

• Confirmation of segments, service, options or seats from the waitlist

• Change of flight schedule
• Expiration of ticketing time limit
• Changes in a group PNR

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 AMADEUS QUEUES

Amadeus Queues give airline, travel agencies, and providers the ability to send and receive PNRs that require action,
and to send and receive messages.

Using queues you can communicate with other offices and organize the workload in your own office by accessing and creating queues
for the different tasks you have to perform.

PNRs can require action for the following reasons:

• Confirmation of segments, service, options or seats from the waitlist

• Change of flight schedule
• Expiration of ticketing time limit
• Changes in a group PNR

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GPINT :

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QUEUE DESCRIPTION

The following table gives you an explanation of each queue, with its number, type, identity,
and category.

Note: In the Queue/Type column, the letter S indicates a special queue, and the letter D
indicates a dual queue.

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How to check Queue

To request a queue count for all queues, categories, and date ranges with active PNRs or messages, enter:

QT

To request a queue count for all queues, categories, and date ranges with active PNRs or messages, enter:

Date Range Dates Covered Example

D1 Today plus two days 01Sep – 03Sep

D2 Three to five days, from current date 04Sep – 06Sep

D3 Six to eight days, from current date 07Sep – 09sep

Nine days and beyond, from current
D4 10Sep onwards
date

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ACCESS LEVEL

The following table describes the indicators that can appear in the availability display:

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Q&A

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Thank You

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