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Unit1
Communication Cycle The Communication Cycle • The communication cycle consists of five elements as shown in the following diagram: 1. Sender
• The sender is the individual who wishes to communicate a message.
• To send effective messages, it is important to have: • A knowledge of the audience for that particular message. • Failure to understand the audience will result in delivering messages that can be misunderstood. • A clear idea of the purpose of the message, i.e. what they wish the receiver to do with the information contained in the message. 2. Message • The message is the information the sender wishes the audience to receive and understand. • The message is encoded by the sender, i.e. the sender chooses the words and medium that suit the message they wish to convey. • Written, oral and nonverbal communications are all affected by individual communication styles such as the sender’s tone, the way they present the message, what information is contained in the communication and what has been omitted. 3. Transmission and noise
• The transmission of the message is the actual process of sending it.
• This could be done via various verbal and written communication channels; • for example email, letters, text, reports, face-to-face, telephone and videoconferencing. • It is important to transmit the message clearly and at an appropriate time, considering any distractions that could make communication difficult. • Noise is one such distraction. • This is anything that could interfere with the transmission of the message. • This can include physical noise such as buzzing on a telephone line or a mobile phone reception breaking up, to more personal noise such as an individual’s accent, personal experience, feelings, culture, level of education, etc. which can all interfere with how the message is perceived. 4. Receiver • The receiver tries to interpret the message by decoding the words and symbols used. • However, the receiver will also take into account their own previous experience, emotions, ideas and beliefs when trying to make sense of the message. 5. Feedback
• The receiver feeds back their understanding of the message to the
sender, to make sure that the message they received was the same message as the sender intended. • This feedback can be a verbal or non-verbal response, for example saying yes or nodding the head. Objectives of Communication