GL Bajaj

Institute of
Technology
and
Manageme
nt

PRESENTATION BY
SANDEEP SHARMA
NAME :- SANDEEP SHARMA
ROLL NO. :- MBA23273
SUBJECT :- BUSINESS
COMMUNICATION
SECTION :- “F”
COURSE :- MBA
ROOM NO. :- 207
SUBMITTED BY :- Sandeep Sharma
SUBMITTED TO :- AVANTIKA
TRIIGUNAIT

TEACH A COURSE 2
 Internet
o The Internet is a global network of
interconnected computer networks
that use the Internet Protocol Suite
(TCP/IP) to communicate. It is a vast
system that links millions of private,
public, academic, business, and
government networks worldwide. The
Internet allows for the exchange of
information and data in various forms,
such as text, images, videos, and
more.
 Key components of the
Internet include:
1. Infrastructure: This includes the physical hardware (servers, routers, cables,
etc.) and software (protocols, applications, etc.) that form the backbone of the
Internet.

2. Websites and Web Pages: These are documents or resources accessible

through the World Wide Web (WWW) using web browsers. Websites are hosted on
servers and can contain text, images, videos, and interactive elements.

3. Online Services: Various online services, such as email, social media, search
engines, and file sharing platforms, contribute to the functionality and interactivity
of the Internet.

4. Communication Protocols: The Internet relies on standardized communication

protocols, such as TCP/IP, HTTP, and DNS, to ensure seamless data transfer and
interaction between devices.

5. Users: Individuals, businesses, governments, and organizations around the world

connect to the Internet to access information, communicate, and perform
various online activities.

The Internet has had a profound impact on modern society, revolutionizing the way
people communicate, access information, conduct business, and more. It is a
dynamic and constantly evolving network that continues to shape the global
landscape.

TEACH A COURSE 4
Intranet
An intranet is a private network within
an organization that uses internet
technologies and protocols for sharing
information, collaboration,
communication, and various other
internal processes. Unlike the internet,
which is a global network accessible to
the public, an intranet is restricted to
the organization's members, employees,
or other authorized users
Key components of the
Intranet include:
1. Internal Communication: Intranets provide a platform for internal
communication, allowing employees to share information, updates, and
announcements within the organization.

2. Collaboration: Intranets often include collaboration tools such as shared

documents, wikis, forums, and messaging systems, fostering teamwork and
knowledge sharing among employees.

3. Document Management: Organizations use intranets to store and manage

internal documents, making it easier for employees to access the information
they need.

4. Employee Portals: Intranets often serve as employee portals where staff can
find resources such as company policies, HR information, and other relevant
documents.

5. Applications and Tools: Intranets may host various applications and tools
tailored to the organization's needs, such as project management software,
calendars, and workflow applications.

6. Security: Intranets are typically protected by security measures to ensure

that sensitive company information remains confidential and is only accessible
to authorized users.

The goal of an intranet is to enhance internal communication, streamline

business processes, and facilitate collaboration among members of the
organization. It is an essential tool for large enterprises, allowing them to
create a centralized and secure digital environment for their employees.
6
EMAIL ETIQUETTE
o Email etiquette refers to the customary code of polite behavior
when using email for communication. Adhering to proper email
etiquette helps ensure effective and professional
communication. Here are some general guidelines for email
etiquette:

1. Clear and Concise Subject Line:

Use a clear and descriptive subject line that summarizes the content of
your email. This helps recipients understand the purpose at a glance.

2. Professional Greeting:
Start your email with a professional greeting, such as "Dear [Name]" or
a suitable alternative based on your relationship with the recipient.

3. Use a Professional Email Address:

Use a professional and identifiable email address. Avoid using overly
casual or unprofessional email addresses for business or formal
communication.

4. Mind Your Tone:

Be mindful of your tone and language. Keep your language polite,
respectful, and professional. Avoid using all caps, as it can be perceived
as shouting.

5. Think Before You Send:

Before hitting "send," double-check the content of your email. Make
sure it is clear, concise, and free of errors. Consider if the email is
necessary and whether the information could be better conveyed in
another format.
6. Keep it Brief:
Be concise in your communication. People often appreciate emails that
get to the point and don't require a significant amount of time to read.
7. Use Proper Formatting:
Use proper formatting, such as paragraphs and bullet points, to make
your email easy to read. Avoid large blocks of text.
8. Reply Promptly:
Respond to emails in a timely manner, especially if the message
requires urgent attention. If you need more time to provide a thorough
response, acknowledge the email and let the sender know when they
can expect a detailed reply.
9. Use Cc and Bcc Thoughtfully:
Use the "Cc" (carbon copy) and "Bcc" (blind carbon copy) fields
thoughtfully. Include only those who need to be in the loop, and be
transparent about who else is receiving the email.
10. Protect Sensitive Information:
Avoid sharing sensitive or confidential information through email. If
necessary, use secure channels or encryption methods.
11. Be Mindful of Attachments:
Clearly indicate if you're including attachments, and make sure they
are relevant to the content of your email. Be cautious with large
attachments, as they may be challenging for recipients to download.
12. Use an Email Signature:
Include a professional email signature with your name, title, company,
and contact information.
By following these email etiquette guidelines, you can enhance your
professionalism, improve communication, and build positive relationships in
both personal and professional settings .

8
SMS
SMS stands for Short Message Service. It
is a widely used text messaging service
that enables the exchange of short text
messages between mobile devices. SMS
messages are typically limited to 160
characters, making them concise and
suitable for quick communication
Key components of the
SMS include:
1. Text-Based Communication: SMS is primarily used for sending text messages. While
some modern messaging services support multimedia content, traditional SMS
focuses on plain text.

2. Widespread Availability: SMS is supported by nearly all mobile phones and is

available on virtually every mobile network globally. This universal compatibility
makes it an accessible and reliable means of communication.

3. Instant Delivery: SMS messages are usually delivered instantly, providing a fast
and efficient way to send time-sensitive information.

4. Low Cost: SMS messages are generally less expensive than making voice calls,
which has contributed to their widespread use, especially for businesses and
personal communication.

5. Two-Way Communication: SMS supports both one-way and two-way

communication. In addition to sending messages, users can often receive replies,
making it suitable for interactive communication.

6. Use Cases: SMS is used for a variety of purposes, including personal

communication, business notifications, alerts, marketing campaigns, and
authentication purposes (e.g., two-factor authentication).

It's important to note that with the rise of smartphones and mobile data, other
messaging services, such as instant messaging apps (e.g., WhatsApp, Telegram) and
social media platforms, have gained popularity for richer multimedia communication.
However, SMS remains a fundamental and widely used communication tool, particularly
for its simplicity and broad compatibility
10
Video conference
o A video conference is a communication method that
allows individuals or groups in different locations to
hold meetings, discussions, or presentations in a
virtual environment using video and audio
technology. Instead of meeting in person,
participants can connect through the internet using
video conferencing tools or platforms.

o Video conferencing typically involves the use of

webcams, microphones, and speakers to enable
participants to see and hear each other in real-time.
Participants can join the virtual meeting from
various locations, making it a convenient and
efficient way to collaborate without the need for
physical presence.

o Video conferencing has become increasingly popular

for business meetings, remote work, online
education, and social interactions, especially with
the advancement of technology and the widespread
availability of high-speed internet connections. It
allows people to communicate face-to-face, share
presentations, documents, and screens, fostering
effective collaboration regardless of geographical
distances
TELECONFRENCE
o A teleconference, short for teleconferencing, is a
communication technology that allows people in different
locations to participate in a meeting or discussion using
audio and sometimes video communication. Unlike face-to-
face meetings, teleconferences take place over a
telecommunications network, enabling remote participants
to connect with each other.

o Key elements of teleconferencing include:

1. Audio Conferencing: This is the most basic form of

teleconferencing, where participants use telephones or
computer audio to communicate with each other.
Conference calls can include a small or large number of
participants, and they can be scheduled or initiated on
demand.

2. Video Conferencing: In addition to audio, video conferencing

allows participants to see each other in real-time. This is
achieved through the use of webcams, cameras, and video
conferencing software or platforms. Video conferencing
provides a more immersive experience, enabling visual
cues and non-verbal communication.

3. Web Conferencing: Web conferencing goes beyond audio

and video by incorporating features like screen sharing,
document sharing, and collaborative tools. Participants can
view presentations, share documents, and collaborate on
projects in real-time.
Here are some general tips for
conducting effective Teleconferences:
• Schedule in Advance: Provide participants with sufficient notice and schedule the
teleconference in advance to ensure attendance.

• Use a Reliable Platform: Choose a reliable teleconferencing platform or service that suits
your needs. Make sure participants are familiar with the chosen platform.

• Test Technology: Before the scheduled teleconference, test the audio and video equipment
to ensure that everything is working correctly.

• Establish an Agenda: Have a clear agenda for the teleconference, and communicate it to
participants in advance. This helps keep the discussion focused and ensures that all relevant
topics are covered.

• Manage Time Effectively: Start and end the teleconference on time. Respect participants'
time by keeping the meeting within the allocated timeframe.

• Encourage Participation: Encourage active participation from all participants, and provide
opportunities for questions and discussions.

• Provide Clear Instructions: If there are specific instructions for joining the teleconference,
share them clearly in advance. Include information on how to connect to the audio or video
components.

• Record if Necessary: If appropriate, consider recording the teleconference for those who
may not be able to attend or for future reference.

• Follow Up: After the teleconference, send a summary of key points discussed, action items,
and any follow-up tasks. This helps reinforce the outcomes of the meeting.

Teleconferencing has become an essential tool for business meetings, collaboration, and
remote work, providing a flexible and efficient way for people to connect regardless of their 13
physical location.
NEWSLETTER
o A newsletter is a regularly distributed
publication that contains news, updates,
and information about a particular topic or
organization. Newsletters can be created
for various purposes, such as keeping an
audience informed, promoting products or
services, or sharing industry insights. Here
are some key elements and tips for
creating an effective newsletter:
Key Elements of a Newsletter:
1.Header and Logo: Include a header with the newsletter's name and a
recognizable logo for brand identity.
2.Introduction: Start with a brief introduction that captures the readers'
attention and sets the tone for the newsletter.
3.Table of Contents: If your newsletter is lengthy, consider including a table
of contents for easy navigation.
4.Sections and Headings: Organize content into sections with clear
headings. This helps readers quickly find information of interest.
5.Main Content: Include relevant articles, updates, or features. Keep
content engaging, informative, and aligned with the interests of your
audience.
6.Images and Graphics: Use visuals such as images, infographics, or charts
to enhance the visual appeal of your newsletter.
7.Call-to-Action (CTA): Include clear CTAs to encourage readers to take
specific actions, such as visiting a website, subscribing to a service, or
participating in an event.
8.Contact Information: Provide contact details or links to social media for
readers who want to connect or learn more.
9.Subscription Information: Include a section for new readers to subscribe
or opt out of the newsletter. Ensure compliance with privacy and data
protection regulations.
Footer: Include a footer with legal disclaimers, copyright information, and
10.
links to relevant policies 15
Tips for Creating a Successful Newsletter:
1.Know Your Audience: Understand the interests and preferences of your target audience to
create content that resonates with them.

2.Consistency: Maintain a consistent schedule for sending out newsletters. This helps build
anticipation among subscribers.

3.Engaging Content: Create content that is valuable, informative, and engaging. Include a
mix of content types, such as articles, tips, and highlights.

4.Visual Appeal: Use visually appealing designs and layouts. Balance text with visuals to
make the newsletter visually appealing.

5.Mobile-Friendly Design: Ensure that your newsletter is optimized for mobile devices to
accommodate readers who access content on smartphones and tablets.

6.Personalization: Whenever possible, personalize the content based on subscriber

preferences or behavior.

7.Feedback and Analytics: Encourage feedback from subscribers and use analytics to track
the performance of your newsletter. Learn from the data to improve future editions.

8.Subject Line Optimization: Craft compelling subject lines that encourage recipients to
open and read the newsletter.

9.Keep it Concise: Avoid information overload. Keep the newsletter concise and focused on
the most important updates.

10.Testing: Test different elements of your newsletter, such as subject lines, content
formats, and CTA buttons, to understand what works best for your audience.

Remember that the key to a successful newsletter is delivering valuable and relevant
content to your audience consistently. Adjust your approach based on subscriber feedback
and engagement metrics to continually improve the effectiveness of your newsletter.

16
What is
coherent
o "Coherent" is an adjective that
describes a logical and consistent
connection or arrangement of parts. It is
used to indicate a harmonious and
orderly relationship between different
elements or ideas, leading to a clear
and unified overall structure or
meaning.
Here are a few contexts in which
"coherent" might be used:
1.Speech or Writing:
A coherent speech or piece of writing flows logically, with ideas and
arguments presented in a clear and organized manner. Each part
connects smoothly to the next, creating a cohesive and understandable
whole.

2.Light or Waves:
In physics, particularly optics, the term "coherent" is used to describe
light or waves that have a consistent phase relationship. Coherent light
waves have a uniform frequency and wavelength, leading to interference
patterns that are predictable and stable.

3.Thoughts or Ideas:
When discussing someone's thoughts or ideas, being coherent implies
that these thoughts are logically connected and make sense as a whole.
Incoherent thoughts may lack logical consistency or clarity.

4.Systems or Strategies:
In various contexts, coherence can refer to the logical and consistent
organization of systems, strategies, or plans. A coherent strategy, for
example, is one where each component supports the overall goal without
contradiction.

In general, coherence implies a sense of unity, consistency, and logical

connection among the different elements or parts of a system,
communication, or concept. 18
Thank you