0% found this document useful (0 votes)
33 views42 pages

Logistics & Transportation Assignment

Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
33 views42 pages

Logistics & Transportation Assignment

Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 42

Logistics and Transportation

Group 3 - TOYOTA

Sl No. TOPIC NAME STUDENT ID


1 Discuss the position ranking and describe briefly the supply chain challenges Chenlin Han 240372464
faced by the company

2 Appraise how the company’s Logistics processes have been affected by Nandita Pandey 240266004
disruptive phenomena (e.g., COVID-19, conflict in Ukraine)

3 Assess the level of Logistics resilience/agility and plasticity Babajide Abayomi Orebela 240319883

4 Review the changes in dynamics and how the company reshaped their logistics Nguyen Hanh Ngo - Cindy 240274032
as a system
5 Examine how the company redesigned their distribution networks to anticipate Monwuba Chidiebele Uchenna 240269887
the challenges
6 Consider and investigate the mitigation strategies and best practices adopted Mabel Opoku-Nti 240248240
by the company to minimize disruptions in Logistics and Transportation.
7 Discuss how digital transformation (e.g., Big Data analytics, Internet of Things, Shailendra Prasad Bangalore Shashi 240349868
Omnichannel) has enhanced the company’s connectivity and helped to tackle Bhushana
any problems that arose because of forms of disruptions

12/09/2024 1
1.Toyota Position ranking
The Global 2000 ranks the largest
companies in the world using four
metrics: sales, profits, assets and
market value. Toyota ranks 11th on the
2024 Fortune Global 500 list.

12/09/2024 2
Supply chain challenges
facing Toyota
Ø No spare products:
All products can only be produced according to actual orders,
and unexpected orders cannot be met.
ØLogistics and Transportation problem:
Bottlenecks in shipping, delays at ports, and the rising cost of
freight have made it difficult for Toyota to maintain a smooth
flow of components to its factories.
ØInventory Management:
Balancing the just-in-time inventory model with the need for
flexibility in the face of supply chain disruptions remains a key
challenge for Toyota.

12/09/2024 3
2. Appraise how the company’s Logistics
processes have been affected by
disruptive phenomena.
Nandita Pandey- 240266004

• O V E R V I E W O F T O Y O TA’ S L O G I S T I C S :

T O Y O TA’ S L O G I S T I C S I S B A S E D O N A N E F F I C I E N T J U S T-
I N - T I M E ( J I T ) I N V E N T O R Y S Y S T E M , R E LY I N G O N A G L O B A L
S U P P LY C H A I N T O D E L I V E R C O M P O N E N T S F R O M
S U P P L I E R S T O M A N U FA C T U R I N G P L A N T S .
• PURPOSE:

TO EXAMINES HOW DISRUPTIVE PHENOMENA—SUCH AS


PA N D E M I C S , N AT U R A L D I S A S T E R S , G E O P O L I T I C A L
T E N S I O N S , A N D S U P P LY C H A I N C R I S E S — H AV E A F F E C T E D
T O Y O TA’ S L O G I S T I C S P R O C E S S E S .
Impact of COVID-19 on Toyota’s Logistics
Production and Supply Chain Disruptions:
 Factory closures and reduced workforce availability.
 Raw Material Shortages due to delays in the supply of essential components, such as
semiconductor chips.
 Transportation Bottlenecks.
 Changes in Demand.

Toyota's Response:
 Supplier Diversification: Expanded supplier base to reduce reliance on specific
regions.
 Digital Transformation: Invested in digital tools for better forecasting and supply chain
tracking.
 Flexible Manufacturing : Adapted production schedules based on real-time supply
chain data.
Tang, J., Wang, Y. and Zhao, C. (2022)

12/09/2024 5
Geopolitical Tensions and Trade Disruptions
Impact on Toyota’s Logistics:
 Tariffs and Trade Barriers due to U.S. and China trade war.

 Brexit and European Market Uncertainty. (McCurry, J. 2018)

 Shipping and Supply Chain Cost due to Russia Ukraine war. (Toyota Media Site.
2022).

Toyota’s Response:
 Global Production Diversification: Expanded production in other regions to reduce
exposure to trade conflicts.
 Supply Chain Visibility: Utilized technology to track and manage global logistics in
real time, minimizing risks from political uncertainty.

12/09/2024 6
Supply Chain Disruptions from Natural
Disasters and Impact of Fuel Price Fluctuations

Key Disruptions:
 Natural Disasters in Japan.
 Impact on Global Operations.
 Volatility in fuel prices affects transportation costs.

Toyota’s Response:
 Risk Management and Disaster Recovery Plans.
 Increased Local Sourcing and Redundant Transportation Networks.
 Sustainability and Efficiency: Invested in electric vehicles (EVs) and alternative fuel
technologies to reduce reliance on fossil fuels. (Lahiri, A. 2024)
 Optimized Logistics Routes: Utilized advanced data analytics for route optimization,
reducing fuel consumption.
(Matsuo, H., 2015)
Babajide Abayomi Orebela (240319883).

3 ) To y o t a ’s r e s ilie n c e /a g ilit y a n d p la s t ic it y a s it r e la t e s t o lo g is t ic s .

 R e s il ie n c e /Ag ility : ( m e a n s th e a b i li ty to b o u n c e b a c k ) .

 P l a s tic ity : ( me a n s to b e a d a p ta b l e , fle x ib l e , m a ll e a b l e a n d n o t r i g i d ) .

12/09/2024 8
An excerpt from Supply Chain Management Review stated that "The 5 Major Trends Affecting
Supply Chains In General" are:

 Technological advancements and stronger data and process management practices (Big
data and advanced analytics)
 Supply chain digitization
 Data Management
 Process Standardization
 Sustainability/ESG factors.

12/09/2024 9
 Technological
Advancements
And Stronger
Data And Process
Management
Practices (Big
Data And
Advanced
Analytics)
IoT and Big-Data Analytics in
Toyota

• IoT: Network of interconnected


devices using sensors and
software for data collection and
exchange with cloud.

• Big-Data Analytics: Extracting


trends, hidden patterns, and
relationships from large amounts
of data.

• Both technologies provide Toyota


with valuable insights, informed
decision making, optimized
production, and innovation in
logistics.
 Supply Chain Digitization
To y ot a ' s IoT- Po w e r e d P r o d u c t io n Sy s t e m
• U t iliz e s Io T f o r s o u r c in g p a r t s , ma n u f a c t u r in g , r e t a ilin g , lo g is t ic s ,
a n d s u pp ly c h a in ma n a g e me n t .
• L e s s o n le a r ne d f r o m 2 0 11 To h o k u e a r t h q u a k e a n d t s u n a mi: In v e s t e d
in p ro d u c t s o ur c in g a n d p r o c u r e me n t .
• In v e s t e d a nd d ig it a liz e d it s Tie r 1 s u p p lie r s f o r c r u c ia l c o mp o n e n t s
lik e c h ip s t o ma in t a in in v e n t o r y a n d p r e v e n t p r o d u c t io n d is r u p t io n s .

12/09/2024 11
 Data Management
Toyota's Data Management Strategy

• Utilizes IoT sensored machines for production and assembly lines.

• Enables remote monitoring and scheduled maintenance.

• Provides insights into customer preferences for research and product development.

• Enhances logistics processes.

12/09/2024 12
 Process Standardization

Toyota Production System and Supplier Relationship Management

• Toyota Production System (TPS) standardizes global assembly lines to eliminate waste
and achieve efficiency.

• Toyota Supplier Relationship Management (TSRM) regulates supplier processes.

• Implementation of Process Standardization enhanced Toyota's resilience and agility


during the Covid-19 outbreak.

12/09/2024 13
 Sustainability/ESG Factors

Toyota's Covid-19 Logistics Initiatives

• Optimized logistics operation using consolidated transportation/shipments to


minimize empty miles.

• Invested in employee welfare through social distancing in production & assembly


plants, provision of PPEs, face masks/shields, and ventilators.

• Strengthened logistics processes through governance structures, crisis


management teams, and stakeholder communication.

12/09/2024 14
 The ability of Toyota to execute the above 5 points
successfully during the Covid-19 Pandemic despite the
shortages of key components such as semi conductors
gives it a competitive advantage as it relates to its logistics.
See this article -
Toyota dethroning GM to become America's top-selling automaker in
 A n d So W h a t ? 2021.
https://www.cnbc.com/2022/01/04/toyota-dethrones-gm-to-bec
ome-americas-top-selling-automaker-in-2021.html

Toyota's competitor's such as Ford Motors cutting production due to chip


shortages
https://www.cnbc.com/2021/04/08/gm-cutting-production-at-se
veral-plants-due-to-chip-shortage.html

12/09/2024 15
4. Review the changes in dynamics and how
the company reshaped their logistics as a
system
Nguyen Hanh Ngo – Cindy - 240274032
Supply chain diversification
1
TOYOTA
Inventory strategy evaluation
2 RESHAPED
ITS
LOGISTICS

Digital Integration and Intelligence


3
SUPPLY CHAIN
DIVERSIFICATION

1.EXPAND 2. MULTI-
SUPPLIER REGIONAL 3. COST VS RISK
NETWORK NETWORK

Toyota increased New supplier relationships Supply chain costs increased


geographical supplier established across North America, by 15-20%, but disruption
diversity by 35%, reducing Europe, and Southeast Asia. risks reduced by 42%.
single-source dependencies.
INVENTORY
STRATEGY
EVALUATION
Transition from pure Just-in-Time to
hybrid Just-in-Case approach
Strategic Stockpiling

Critical Components Regional Buffer


Focus on stockpiling Warehouses
semiconductor chips and other Establishment of storage facilities
essential parts. in key regions to ensure supply.

Financial Impact
Prevented potential production losses exceeding $1.2 billion
during global disruptions.
Real-time Monitoring

1
Implementation of systems for continuous
supply chain operation tracking.

Predictive Analytics
DIGITAL
2 INTEGRATION AND
Advanced forecasting tools for anticipating demand
and potential disruptions.

INTELLIGENCE

Risk Management

3 Improved risk assessment accuracy by 55%


through digital integration.
Improved Response
Capabilities

Faster Response
Reduced supply chain disruption response times from 72 to 24 hours.

Supplier Coordination
Integrated digital platforms for seamless communication with suppliers.

Enhanced Resilience
Proactive management strategies to mitigate potential supply chain risks.
5.Examine how the company Toyota
redesigned their distribution networks
to anticipate the challenges

Toyota has long been recognized for its innovative and


efficient distribution networks, underpinned by its lean
manufacturing principles and Just-In-Time (JIT) production
system. Toyota has adapted its distribution networks to
address them proactively.

MONWUBA CHIDIEBELE UCHENNA


(240269887)
12/09/2024 23
Here's an examination of how Toyota redesigned its networks to anticipate various challenges:

Diversifying Supply Chains to Increase Resilience: Toyota recognized the need to make its supply chain
more resilient without compromising its JIT principles. After facing disruptions, Toyota increased its
buffer stock of critical components, especially semiconductors and essential materials.

Adapting to Globalization and Local Market Demands: Toyota has worked to create more regionalized
distribution networks. Instead of centralizing production and distribution in one area, Toyota has built
manufacturing and distribution centers closer to end markets.

Digital Transformation: Toyota began adopting smart logistics solutions through increased use of data
analytics, artificial intelligence (AI), and the Internet of Things (IoT). These technologies allow Toyota to
track shipments, monitor supplier performance, and predict potential disruptions before they occur.
Sustainability: To reduce the impact of transportation on the climate and eventually replace
petroleum-based fuels, also mitigating the global strife associated with petroleum-based fuels’
(Gable 2014).

Global Crisis Readiness: Toyota established a global “rescue system” for its supply chain, which
involves mapping every component down to raw materials, identifying multiple suppliers for
critical parts, and conducting regular audits to ensure readiness.
Conclusion
•Toyota's proactive approach to distribution network redesign has allowed it to stay resilient in
the face of global challenges. By diversifying suppliers, embracing digital technology, focusing on
sustainability.
•Toyota has created a robust distribution system that not only meets current demands but is
prepared to adapt to future challenges. These innovations demonstrate Toyota's long-standing
commitment to efficiency and continuous improvement while maintaining the flexibility to
navigate an increasingly complex global supply chain.
6) Toyota's Supply Chain Mitigation
Strategies And Best Practices During
COVID-19
INTRODUCTION
•THE COVID-19 PANDEMIC EXPOSED VULNERABILITIES IN GLOBAL SUPPLY
CHAINS, REQUIRING RAPID RESPONSES TO MITIGATE DISRUPTIONS (IVANOV
AND DOLGUI, 2020).
•TOYOTA, RENOWNED FOR ITS JUST-IN-TIME (JIT) SYSTEM, FACED SIGNIFICANT
CHALLENGES BUT ADAPTED EFFECTIVELY (CHOPRA AND MEINDL, 2020).
•AIM: ANALYZING TOYOTA’S MITIGATION STRATEGIES AND BEST PRACTICES
FOR BUILDING RESILIENCE.
CHALLENGES FACED BY TOYOTA DURING
COVID-19
•SUPPLY SHORTAGES: SEMICONDUCTOR AND RAW MATERIAL DISRUPTIONS
(IVANOV AND DOLGUI, 2020).
•PRODUCTION HALTS: GLOBAL LOCKDOWNS CAUSED FACTORY CLOSURES.
•DEMAND VOLATILITY: FLUCTUATIONS IN CONSUMER DEMAND INCREASED
FORECASTING COMPLEXITIES.
•TRANSPORTATION COSTS: LOGISTICS BECAME UNPREDICTABLE AND
EXPENSIVE.
MITIGATION STRATEGIES
•FLEXIBLE JUST-IN-TIME (JIT) ADJUSTMENTS

•TOYOTA EXPANDED ITS JIT MODEL TO INCLUDE STRATEGIC BUFFER STOCKS FOR CRITICAL COMPONENTS (SHAH AND GANJI, 2021).

•ALLOWED FLEXIBILITY WITHOUT COMPROMISING EFFICIENCY.

•SUPPLIER DIVERSIFICATION

•DEVELOPED MULTIPLE SOURCING STRATEGIES TO REDUCE DEPENDENCY ON SINGLE SUPPLIERS (CHRISTOPHER AND PECK, 2004).

•FOCUSED ON REGIONAL SUPPLIERS TO REDUCE RISKS.

•ENHANCED RISK MANAGEMENT

•INTRODUCED RISK ASSESSMENT TOOLS TO PROACTIVELY ADDRESS DISRUPTIONS (SRAI AND CHRISTODOULOU, 2021).

•DIGITAL TRANSFORMATION

•LEVERAGED AI AND IOT FOR REAL-TIME VISIBILITY AND DEMAND FORECASTING (KUMAR AND RAUT, 2021).
BEST PRACTICES FOR BUILDING RESILIENCE
•COLLABORATIVE APPROACH

•STRENGTHENED PARTNERSHIPS WITH SUPPLIERS TO ENSURE TRANSPARENCY AND SHARED GOALS (CHRISTOPHER AND PECK, 2004).

•JOINT PROBLEM-SOLVING DURING DISRUPTIONS.

•REGIONALIZED SUPPLY CHAINS

•FOCUSED ON LOCALIZED PRODUCTION AND DISTRIBUTION NETWORKS TO REDUCE GLOBAL DEPENDENCIES (MANGAN AND LALWANI, 2016).

•TECHNOLOGY INTEGRATION

•IMPLEMENTED BLOCKCHAIN FOR SUPPLY CHAIN TRANSPARENCY (KUMAR AND RAUT, 2021).

•DEPLOYED AUTOMATION IN LOGISTICS TO IMPROVE EFFICIENCY.

•FOCUS ON SUSTAINABILITY

INCORPORATED GREEN LOGISTICS TO ALIGN WITH LONG-TERM ENVIRONMENTAL GOALS (MANGAN AND LALWANI, 2015)
TOYOTA’S DIGITAL TRANSFORMATION
•AI AND IOT: PREDICTIVE ANALYTICS FOR REAL-TIME MONITORING AND
FORECASTING (SHAH AND GANJI, 2021).
•BLOCKCHAIN TECHNOLOGY: IMPROVED VISIBILITY ACROSS SUPPLY CHAIN
NODES (KUMAR AND RAUT, 2021).
•AUTONOMOUS SYSTEMS: INTRODUCED AUTOMATED WAREHOUSING AND
DELIVERY SOLUTIONS TO IMPROVE AGILITY.
CONCLUSION
•TOYOTA DEMONSTRATED THAT A PROACTIVE AND ADAPTIVE APPROACH TO
SUPPLY CHAIN MANAGEMENT CAN MITIGATE DISRUPTIONS EFFECTIVELY.
•KEY STRATEGIES, INCLUDING DIGITAL TRANSFORMATION, SUPPLIER
DIVERSIFICATION, AND RESILIENCE PLANNING, ARE CRITICAL FOR MODERN
SUPPLY CHAINS.
•ORGANIZATIONS MUST EMBRACE THESE BEST PRACTICES TO FUTURE-PROOF
THEIR SUPPLY CHAINS.
7. Discuss how digital transformation (e.g., Big Data analytics,
Internet of Things,
Omnichannel) has enhanced the company’s connectivity and
helped to tackle
any problems that arose because of forms of disruptions.

- Shailendra Prasad Bangalore Shashi Bhushana


(240349868)

12/09/2024 34
DIGITAL TRANSFORMATION: ENHANCING CONNECTIVITY AND
TACKLING DISRUPTIONS

Toyota has employed technologies such as Big Data analytics, IoT, and omnichannel
strategies to enhance supply chain effectiveness, customer satisfaction, and overall
business performance. Although there are difficulties with digital transformation, the
advantages of a stronger and more integrated company justify the effort.

12/09/2024 35
BIG DATA ANALYTICS INTERNET OF THINGS (IOT)

- Predictive Maintenance- It uses sensor - Real-time Tracking: IoT devices monitor


data to forecast failures, schedule vehicles, components, and shipments,
maintenance, and improve efficiency. enhancing visibility and responsiveness in
- Demand Forecasting- it uses big data to the supply chain.
predict vehicle demand for better production - Predictive Maintenance: IoT sensors
planning. oversee equipment, identify issues, prevent
- Supply Chain Optimization-It identifies downtime, enabling proactive maintenance.
bottlenecks for enhanced efficiency. - Connected Vehicles: IoT-equipped vehicles
gather data on performance, behavior, road
conditions for improved designs and
services.

12/09/2024 36
OMNICHANNEL STRATEGY ADDRESSING DISRUPTIONS

- Omnichannel approach enhances - IoT and Big Data monitor component


customer experience by creating a flow, anticipate risks, prevent
seamless journey across various channels disruptions.
- Data analytics and feedback improve - IoT sensors track natural disaster
customer engagement through impact, aid quick response.
personalized marketing strategies - Big data analyzes demand shifts,
- Resilient to disruptions, providing helps adjust production during
alternative methods for customer economic downturns.
engagement. - Cybersecurity measures enhance
protection against digital threats.

12/09/2024 37
CONCLUSION
In general, Toyota's embrace of digital transformation has greatly enhanced its
connectivity, operational effectiveness, and customer satisfaction. Through utilizing Big
Data analytics, IoT, and omnichannel approaches, Toyota is strategically positioned to
tackle challenges and seize new opportunities in the automotive sector.
References
• Anon, (n.d.). Toyota and IoT: How Connected Cars Are Shaping the Future of Driving. [online] Available at:
https://www.greshamtoyota.com/blogs/4950/index.php/2024/02/14/toyota-and-iot-how-connected-cars-are-shaping-the-future-of-driving/.
• Batth, V. (2021). Toyota Motor Corporation: Just in Time (JIT) Management Strategy or Beyond? [online]
doi:https://doi.org/10.13140/RG.2.2.10613.35043.
• Choi, T.Y. and Liker, J.K. (2004) ‘Building deep supplier relationships’, Sloan Management Review, 45(3), pp. 44-53. Available at:
https://sloanreview.mit.edu/article/building-deep-supplier-relationships/ .
• Chopra, S. And Meindl, P. (2020). Supply Chain Management: Strategy, Planning, And Operation. 7th Ed. Pearson.
• Christopher, M. And Peck, H. (2004). ‘Building The Resilient Supply Chain.’ The International Journal Of Logistics Management, 15(2), Pp. 1-14.
• CNBC. (2021). GM and Ford cutting production at several North American plants due to chip shortage. [Online]. CNBC. Last Updated: 08 April 2021.
Available at: https://www.cnbc.com/2021/04/08/gm-cutting-production-at-several-plants-due-to-chip-shortage.html [Accessed 24 November 2024].
• CNBC. (2022). Toyota dethrones GM to become America’s top-selling automaker in 2021. [Online]. CNBC. Last Updated: 04 January 2022. Available at:
https://www.cnbc.com/2022/01/04/toyota-dethrones-gm-to-become-americas-top-selling-automaker-in-2021 [Accessed 24 November 2024].
• Contentsquare.com. (2024). Automotive experience insights and optimization strategies from Toyota. [online] Available at:
https://contentsquare.com/customers/toyota/.
• Gable, C. (2014). Toyota embraces sustainable mobility. Accessed September 22, 2014, from http://www.alternativefuels.about.com
References
• Hirofumi, M. (2015). Implications of the Tohoku earthquake for Toyota‫׳‬s coordination mechanism: Supply chain disruption of automotive
semiconductors. International Journal of Production Economics. Volume 161(0925-5273), pp.217-227. [Online]. Available at:
https://doi.org/10.1016/j.ijpe.2014.07.010 [Accessed 18 November 2024].
• Ivanov, D. And Dolgui, A. (2020). ‘Viability Of Intertwined Supply Networks: Extending The Supply Chain Resilience Angles Towards Survivability.’
International Journal Of Production Research, 58(10), Pp. 2904-2915.
• JIANG, L., LI, S., JIANG, X. and JIANG, T. (2021). Complete genome sequence of two strawberry vein banding virus isolates from China. BIOCELL, 45(6),
pp.1695–1702. doi:https://doi.org/10.32604/biocell.2021.015250.
• Kolk, A. (2010). Social and sustainability dimensions of regionalization and (semi) globalization. Multinational Business Review, 18(1), 51–72.
• Kumar, S. And Raut, R.D. (2021). ‘Blockchain In Supply Chain Management: A Toyota Perspective.’ Supply Chain Technology Journal, 9(3), Pp. 120-132
• Lahiri, A. (2024). Toyota To Make Strategic Shift In China, EVs - Toyota Motor (NYSE:TM). [online] Benzinga. Available at:
https://www.benzinga.com/24/11/41882969/toyota-eyes-3-million-cars-in-china-by-2030-cautions-against-us-electric-vehicle-mandates [Accessed 2
Dec. 2024].
• Mangan, J. And Lalwani, C. (2016). Global Logistics And Supply Chain Management. 3rd Ed.
• Matsuo, H., 2015. Implications of the Tohoku earthquake for Toyota‫ ׳‬s coordination mechanism: Supply chain disruption of automotive
semiconductors. International journal of production economics, 161, pp.217-227.
• Mast, G. (2023). Toyota and Generative AI: It’s Here, and This is How We’re Using It. [online] Toyota USA Newsroom. Available at:
https://pressroom.toyota.com/toyota-and-generative-ai-its-here-and-this-is-how-were-using-it/.
• McCurry, J. (2018). No-deal Brexit must be avoided at all costs, says Toyota president. The Guardian. [online] 19 Oct. Available at:
https://www.theguardian.com/politics/2018/oct/19/no-deal-brexit-must-be-avoided-at-all-costs-says-toyota-president [Accessed 30 Apr. 2023].
• o9 Solutions. (2024). Steering Innovation: Toyota’s Drive Towards Digital Transformation in Supply Chain Management - o9 Solutions. [online]
Available at: https://o9solutions.com/articles/toyota-digital-transformation/.
• Ohno, T. (1988) Toyota Production System: Beyond Large-Scale Production. Productivity Press, New York.
References
• Renascence (2024). How Toyota Prioritizes Customer Experience (CX) with Reliability and Quality Assurance. [online] Renascence.io.
Available at: https://www.renascence.io/journal/how-toyota-prioritizes-customer-experience-cx-with-reliability-and-quality-assurance.
• Seki, Y. (2022) ‘Logistics bottlenecks and transportation challenges in the automotive industry: Toyota’s experience’, Journal of Supply Chain
Management, 58(3), pp. 45-59. https://doi.org/10.1002/jscm.23124 .
• Srai, J.S. And Christodoulou, P. (2021). ‘Supply Chain Design Post-covid-19: Resilient, Sustainable, And Digitalised.’ Production Planning &
Control, 32(10), Pp. 731-742.
• Supply Chain Management Review. (2024). Preparing for 2024 supply chain challenges and priorities. [Online]. Supply Chain Mangement
Review. Last Updated: 04 March 2024. Available at:
https://www.scmr.com/article/preparing_for_2024_supply_chain_challenges_and_priorities [Accessed 15 November 2024].
• Tang, J., Wang, Y. and Zhao, C. (2022). The Impact of COVID-19 on Toyota Group Automotive Division and Countermeasures. [online]
www.atlantis-press.com. doi:https://doi.org/10.2991/978-94-6463-052-7_140.
• thunderbird.asu.edu. (n.d.). Toyota’s Disrupted Global Supply Chain: COVID-19 and the Global Chip Shortage | Thunderbird. [online]
Available at: https://thunderbird.asu.edu/thought-leadership/journals-case-series/case-series-listing/toyotas-disrupted-global-supply-chain
.
• Toyota Management System (2023). Toyota’s Digital Transformation in Manufacturing. [online] Toyota Management System. Available at:
https://www.ineak.com/toyotas-digital-transformation-in-manufacturing/.
• Toyota Mangement System. (2023). Toyota's Supplier Relationship Management: Building Long-Term Partnerships. [Online]. Toyota
Management System. Last Updated: 12 September 2023. Available at:
https://www.ineak.com/toyotas-supplier-relationship-management-building-long-term-partnerships [Accessed 22 November 2024].
• TOYOTA Otemachi. (Unknown). IoT Data Platform Architecture. [Online]. TOYOTA Otemachi. Available at:
https://www.toyota-tokyo.tech/en/r_and_d/detail_05.html [Accessed 22 November 2024].
• Toyota.com. (2023). Toyota Customer Service. [online] Available at:
https://support.toyota.com/s/article/What-vehicle-data-is-10021?language=en_US.
References
• Toyota Media Site. (2022). Toyota statement on Russian local manufacturing and vehicle imports. [online] Available at:
https://media.toyota.co.uk/toyota-statement-on-russian-local-manufacturing-and-vehicle-imports/.
• Uchida, Y. (2024). The Meaning of Change in International Business Strategies: A Case of Toyota Motor Corporation. pp.189–202.
doi:https://doi.org/10.1007/978-981-99-8616-3_6.
• valantic. (n.d.). Conversational AI at Toyota Deutschland GmbH. [online] Available at:
https://www.valantic.com/en/case-studies/conversational-ai-at-toyota/.
• Wiley.Shah, R. And Ganji, R. (2021). ‘Digital Transformation In Supply Chain Management: Lessons From Toyota's Adaptation Strategies During
COVID-19.’ Journal Of Operations And Supply Chain Management, 14(2), Pp. 56-68.
• www.ft.com. (n.d.). Subscribe to read | Financial Times. [online] Available at:
https://www.ft.com/content/3ffc8536-bcb1-11e8-94b2-17176fbf93f5.
• Yang, S. (2022). Analysis for Supply Chain Management: Evidence from Toyota. BCP Business & Management, 34(1), pp.1204–1209.
doi:https://doi.org/10.54691/bcpbm.v34i.3160.
• Yu, W., Chee Yew Wong, Jacobs, M.A. and Chavez, R. (2024). What are the right configurations of just-in-time and just-in-case when supply
chain shocks increase? International Journal of Production Economics, 276, pp.109352–109352.
doi:https://doi.org/10.1016/j.ijpe.2024.109352.
• Zeta Global. (2023). Toyota’s Individualized Omnichannel Engagement. [online] Available at:
https://zetaglobal.com/resource-center/case-studies/how-toyota-increased-conversion-rates-by-360-with-individualized-omnichannel-engag
ement/
.
• Zhu, G., Chou, M.C. and Tsai, C.W. (2020). Lessons Learned from the COVID-19 Pandemic Exposing the Shortcomings of Current Supply Chain
Operations: A Long-Term Prescriptive Offering. Sustainability, 12(14), p.5858.

You might also like