Pom Module 1
Pom Module 1
Pom Module 1
Definition
Importance of management
Characteristics of management
Levels of management
Management skills
Scientific management
Contribution of Gilbreth-Gantt
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Basic Concept of Management..??
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Definition
• Management is an art of getting the work done through the efforts of
people and by the effective utilisation of resources.
• For getting the work done, it is necessary to guide, direct, coordinate and
control human efforts for the fulfillment of the goals of the enterprise.
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Management is a set of principles relating to the functions of
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Importance of management
Increasing the effectiveness and efficiency
Development of full human potential
Raising the worker morale
Building mutual trust
Developing teamwork
Providing a stable livelihood for all employees
Constantly and forever improving the system of production and
service.
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Characteristics of Management
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Characteristics of Management
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Levels of Management
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a. Top level Management
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Top level Management
Functions
Develops long - range plans and strategies
Top management lays down the objectives and broad policies of the
enterprise.
Issues necessary instructions for preparation of department budgets
Consults subordinate managers on subjects or problems of general
scope
Involved in selection of key personnel
Controls and coordinates the activities of all the departments
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b. Middle level Management
Middle level management is the link between top level and low
level management.
They devote more time to organizational and directional functions.
These managers supervise, direct and control the activities of
foremen, inspectors and supervisors.
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Middle level Management
Functions
Makes plan of intermediate range and prepares long - range plans for review by top level
management
Establishes departmental policies
Interpret and explain policies from top level management to lower level
Sends important reports and other relevant data to top level management
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Lower level Management
Functions
Makes detailed, short - range operating plans
Assigning of jobs and tasks to various workers
Supervise and guide the sub-ordinates
Reviews performance of subordinates
Supervises day - to - day operations
Responsible for the quality as well as quantity of production
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Lower level Management
Functions
Communicate workers problems, suggestions, and recommendatory appeals
etc. to the higher level and higher level goals and objectives to the workers
Solve the grievances of the workers.
Training of workers
Motivate workers
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Managerial Skills/ Management Skills
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Managerial Skills
Types
1. Technical skills
2. Conceptual skills
3. Human relational skills
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1. Technical skills
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2. Conceptual skills
It is the ability to coordinate and integrate the entire organizational interests
and activities.
others.
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3. Human relational skills
It is the ability to build cooperative workgroups to achieve
organizational goals.
• “Art of knowing exactly what is to be done and the best way of doing
it”.
• Scientific management is a theory of management that analyzes and
synthesizes workflows, with the objective of improving labor
productivity.
• It’s the result of applying scientific knowledge and the scientific
methods to the various aspects of management and the problems that
arise from them.
• Helps to improve productivity and standardize human efforts.
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Contributions of F.W. Taylor (1856 – 1915)
The core ideas of the theory were developed by Frederick Winslow Taylor
Did a lot of research in order to improve work methods and thus to discover one best
way of accomplishing a task.
Main field of interest was fatigue and motion studies and focused on ways of promoting
the individual worker’s welfare.
The ultimate aim of scientific management was to help workers reach their full potential
as human beings.
Motion and fatigue were intertwined – every motion that was eliminated reduced
fatigue.
Using motion picture cameras, they tried to find the most economical ways of doing
jobs. They concluded that fatigue could be considerably reduced by lightening the load,
spacing the work and by introducing rest periods.
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Dr. Lillian Gilbreth
Functions of management
1. Planning
2. Forecasting
3. Organizing
4. Staffing
5. Directing
6. Motivating
7. Controlling
8. Coordinating
9. Communicating
10. Decision making
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1. Planning
It is the most important and prerequisite of all the other functions.
It is the process of establishing goals and suitable course of action to
achieve that goals.
It consists of goals, policies, procedures, rules, strategies etc.
Plans made by top-level management may cover periods as long as
five or ten years. On the other hand, the middle and lower level
managers focus on short-range and day-to-day plans.
It is done in accordance with past events and forecasting events in the
future.
The elements included in the planning function are:
1. The policies that will help to achieve objectives.
2. The programmes that a manager will carry out
3. The time schedules that a manager will have to meet
4. The budgetary considerations that will be involved
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2. Forecasting
It is defined as an estimate of future events, by systematically
combining past and present data.
It forms the basis of planning of activities of an organization.
The survival of any manufacturing enterprise depends on its ability to
assess, with reasonable accuracy, the market trends several years
ahead.
Forecasting begins with sales forecast and is followed by production
forecast and forecast for costs, finance, purchase, profit etc.
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3. Organizing
4. Fixing responsibilities
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5. Directing
Directing is said to be a process in which the managers instruct, guide and
oversee the performance of the workers to achieve predetermined goals.
Directing is said to be the heart of management process. Planning, organizing,
staffing has got no importance if direction does not take place.
Directing initiates action and it is from here actual work starts. Therefore,
Directing is guiding, inspiring, overseeing and instructing people towards
accomplishment of organizational goals.
It includes:
1. Issuing orders that are clear, complete and within the capabilities of
subordinates to accomplish.
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6. Motivating
It means inspiring people to intensify their desire and willingness to perform
their duties effectively and co-operate for the achievement of common
objectives of the business.
Motivation is a human psychological characteristic.
It pertains to various drives, desires, needs, wishes and other forces.
Motivation is not easy to achieve and what a manager can try to do is to
create a working climate in which all members may contribute to the limits
of their ability.
Motivational function provides a great deal of challenge to a manager. He
must have the ability to identify the needs of his subordinates and the
methods and techniques to satisfy those needs.
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6. Motivating
The key elements in such a work situation and its effect on the employee are
known to be:
1. The degree to which the employee feels his goals and those of the
organization are similar.
2. The employee’s relationships with his coworkers and especially with his
supervisor.
3. The way in which his job helps him meet his needs for present income and
future security and does so in a manner that seems fair.
4. The extend to which it enables him to feel adequate to his tasks and to gain
a sense of accomplishment for jobs well done.
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7. Controlling
Controlling is the process of ensuring that actual activities conform to plan
activities. It measures the progress of operations and making sure that things
are proceeding in the right direction as planned
For the control to be effective, a system of communications or reports is
required to inform the manager of the facts on which to base measurements,
comparisons and corrective action.
A great deal of the manager’s time is involved in controlling
It involves:
1. Establishing standards of performance.
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9. Communicating
It’s a process by which instructions, ideas, thoughts or information are
transmitted, received and understand by persons working in organization.
Methods of communication are:
1. Verbal or written communication
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10. Decision making
Decision-making is the process of identifying and selecting a course of
requires all the skill and judgment a manager accumulates over the years.
The manager constantly seeks to make correct decisions involving the use
achieve such goals as quality, low cost, quick delivery, safety and so on.
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Topics (Part 3)
Introduction to Organization
Definition
Characteristics of Organization
Process of Organization
Principles of Organization
Organization structure
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Introduction to Organization
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Definition
Organization is a pattern of relationships among the individuals working
together for a common goal.
It is a system consisting of men, materials, machinery and money working
for a common goal.
It is concerned with building, developing and maintaining of effective
machinery for accomplishing the objectives of the enterprise.
Eg: Banking system
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System approach applied to Organization
The systems approach considers organization as a system composed of sub
systems that are inter-related.
Systems have boundaries, but they also interact with external environment.
That is, they are open systems. This approach recognizes the importance of
studying inter-relatedness of planning, organizing, and controlling in an
organization as well as the many subsystems.
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Necessity of Organization
Complexity of Industry
Growing Competition
Optimum utilization of resources
Fixation of authority and responsibility
Reduced labour problems
Co-ordination and directing efforts
Facilitates administration
Stimulates creativity.
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Essential Elements of good Organization
It must be helpful in the achievement of objectives.
There must be harmonious grouping of activities.
The activities of the organization must be co-ordinated properly.
An organization must be complete in all respects.
Proper division of work and labour
An organization should have an effective communication system.
The Span of control should be reasonable.
Provision of expansion
Clear and well defined policies and procedures
Employees satisfaction is essential
Proper division of authority and responsibility.
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Characteristics of Organization
1. Organization is made up of a group of people
2. The group works under an executive head
3. Organization is a tool of management
4. It leads to division of work and responsibilities
5. It defines and fixes the duties and responsibilities of employees
6. It establishes a relationship between authority and responsibility and
controls the effort of the group
7. Organization is a step towards achievement of established goals
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Process of Organization
(Steps in organizing process)
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Organization Chart
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Principles of Organization
1. Consideration of unity of objectives: the objectives must be clearly
defined for the entire enterprise, for each dept. and even for each position
in the organisation structure.
2. Principle of specialization: Work should be distributed among the
persons very carefully on the basis of their skill, experience and ability to
do that work.
3. Principle of authority: Line of authority should be clearly established in
the structure of organisation in order to avoid overlapping actions,
omission of acts etc.
4. Principle of Co-ordination: Different depts. should have to co-ordinate
with each other to achieve common goals.
5. Principle of unity of command: Each subordinate should have only one
superior and dual subordination should be avoided.
6. Principle of Span of control: The no. of persons who are directly
responsible to the executive is called span of control. In an average firm
SOC range is from 6 to 20.
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Principles of Organization
7. Principle of exception: Only exceptionally complex matters should be
referred to the executives for their decision and matters of routine nature
should be decided by the sub-ordinate themselves.
8. Principle of flexibility: The organisational structure should be flexible
enough to permit slight alterations and expansions whenever needed, due
to changed circumstances.
9. Principle of simplicity: The organisational structure should be simple
with minimum no. of levels
10. Principle of Responsibility: the superior should be held responsible for
the acts of his subordinates to whom he has delegated authority.
11. Principle of balance: There should be balance between;
- the activities
- authority and responsibility
- standardization of procedures and flexibility
- centralization and decentralization
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Principles of Organization
12. Principle of continuity: The Organization structure should be in such a way that
it enables to continue its useful existence for a longer period.
13. Scalar principle: The authority originating from the top should flow below
without any interruption.
14. Principle of parity between authority and responsibility: Authority means ability
of the superior to command and responsibility means the obligation of the
subordinates to a superior to perform the assigned task. Both should go hand in
hand.
15. Principle of efficiency: Enabling the enterprise to attain objectives with minimum
cost and effort.
Informal Organization
– Arises from the personal and social relations of the people
which may or may not be work related.
– Arising spontaneously as people associate with one another.
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Types of Organization
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Organization Structure
OS means the systematic arrangement of people working for the
organization and their relationship between positions.
It defines the functions to be performed, objectives to be established,
the availability of resources, working relationship of the individual
participants etc.
Factors
Size of Org.
Nature of the product being manufactured.
Complexity of problem being faced.
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Types of Organization Structure
A few commonly known forms of organization structures or types of
organization are:
1) Line organization
2) Line and staff organization
3) Functional Organization
4) Project Organization, and
5) Matrix Organization
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Line Organization
Based on similarities of activities, different departments are created.
Each department is placed under one department head & he/she has the
full authority all over them.
Authority flows from top to bottom in a vertical line.
Unity of command is maintained.
Superior will be responsible for the performance of sub-ordinate to his
commanding officer.
Line Organization is also called military or scalar organization.
Line organization is suitable for small concerns and for automatic and
continuous process industries such as paper, sugar, cement, textile, etc.
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Line Organization
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Line Organization
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Advantages of Line structure
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Disadvantages of Line structure
Neglects specialists
Lack of specialization may lead to wastage of materials as well
as man and machine hours
Overloads a few important executives
Encourages dictatorial way of working
Limited to very small concerns
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Line and staff organization
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Line and staff organization
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Advantages of Line and staff organization
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Disadvantages of Line and staff organization
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Line and staff organization
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Functional organization
Modified form of line organization
Authority rests with functional heads
Staffs are grouped and located by specialty into functional
departments: each headed by a functional manager. Each member of
staff has one clear boss.
Functional manager are specialists in their respective areas and is based
on high degree of specialization.
This specialization leads to greater efficiency and refinement of
particular expertise.
The functional structure helps to focus on those departments that are
critical for the success of the enterprise. 66
Functional organization
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Advantages of Functional organization
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Disadvantages of Functional organization
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Project Organization
Firms dealing with multiple products or different projects usually adopt
project organization.
It consist of an autonomous project team, existing independently of the
rest of organization.
The emphasis in project organization is on creation of teams for the
accomplishment of specific objectives.
The project team is assembled for a specific project under the action of
project manager.
The team is thus temporary and will be dispersed when the project is
completed.
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Project Organization
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Advantages of Project Organization
Flexibility
Responsive to changing environment
Encourages team work
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Disadvantages of Project Organization
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Matrix Organization
They are those that comes between fully functional and fully project
organizational structure.
Staffs are grouped and located by speciality into functional units
headed by a functional manager.
The project manager works with the functional manager for timely
completion of project.
The matrix organization is an organization structure that establishes
two chains of command, one vertical and one horizontal, at the same
time.
It is intended to combine the advantages of functional structure and
project structure.
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Matrix Organization
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Advantages of Matrix Organization
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Disadvantages of Matrix Organization
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Topics (Part 4)
FORMS OF BUSINESS ORGANIZATION
Concept of Ownership organization
Types of ownership
1. Individual ownership
2. Partnership
3. Joint stock company
Private and public limited company,
4. Co-operative organizations
5. State ownership
Public corporation
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Ownership Organisation
A firm is an Ownership organisation which
combine the factors of production in a plant for the purpose of
producing goods or services and selling them at profit.
• Business
Business may be defined as an activity in which
different persons exchange something of value, whether goods
or service, for mutual gain or profit.
• Factors
Size and nature of organisation
Technical difficulties
Market competition and scope of articles in markets
Capital required
Limitations and restriction put forth by govt.
Types of Ownership
Joint Sector
PRIVATE SECTOR
Private sector organizations, as the name indicates, are exclusively
owned by private individuals.
The efficiency of the private sector organizations is usually very
high compared to organizations from any other sector.
The important forms of the private sector organizations are:
1. Individual/Single ownership
2. Partnership
3. Joint stock companies
4. Cooperative organization
1. Individual/single Ownership
Simplest and oldest form of Organisation.
Individual entrepreneur supplies the entire capital, also known as sole
proprietorship.
Entire Authority & responsibility belongs to him and also the profit and
loss.
An individual introduces his own capital, uses his own skill and
intelligence in the management of its affairs and is solely responsible
for the results of its operation.
In Short it’s a “one man business”, if need he can employ a person to
assist him.
His liabilities will be unlimited.
– Applications.
Small scale industries
Risk covered is not too heavy
Management by one man is possible
Advantages of Individual/single Ownership
Ease of formation and dissolution.
Direct relationship between effort and reward serves as a powerful
incentive to the proprietor to manage the concern efficiently
Ease of coordination
Promptness in decision-making
Flexibility in management
Secrecy of the affairs of business can be maintained
Freedom from government regulations
Disadvantages of Individual/single
Ownership
The amount of capital that can be invested is limited, therefore,
rendering it unsuitable for modern business
All the qualities required for success in business are rarely found in a
single person
The liability of the sole proprietor will be unlimited
Uncertainty of duration as the firm may cease to exist with the death of
the proprietor
2. Partnership Organization
Owned by 2 or more persons who share the power, responsibilities
and profits according to an agreement reached amongst themselves.
Person may possess exceptional business ability, experience, talent
but no capital, then he can have a financing partner (vice versa).
“Partnership deed” – written agreement
Indian partnership act defines partnership as the relation between
persons who have agreed to share profits of a business carried on by
all or any of them acting for all.
The contribution of the partners in running the business need not be
same.
2. Partnership Organization
The partnership is created by mutual consent and voluntary agreement.
sleeping partners
nominal partners
secret partners
minor partners
Advantages of Partnership Organization
Ease of formation as there are very little legal formalities
Larger financial resources as compared to single ownership
Balanced judgment as the partners possesses various sorts of talent,
expertise and experience
Adequate credit availability because of unlimited liabilities of the
partners
Flexibility of operation
Secrecy in business
Losses, if any, are shared by the partners
Disadvantages of Partnership Organization
This control is necessary to protect the interest of the shareholders and the
members of the public.
The affairs of the public limited company should be made open to public by
publishing in leading newspapers.
Shares are transferable without any prior approval.
The public limited companies can advertise to offer its share to general public
through a prospectus and there is no restriction on the transfer of shares
Private Ltd Company Vs Public Ltd Company
Democratic management
Limited liability
The life of a cooperative society is not affected by the death or
insolvency of a member
Ease of coordination because of the cooperation among the members
of the society
Monetary help can be secured from government
Helps development of moral character
Disadvantages of Co-operative Organization
Limitation of capital
Excessive government regulation
Lack of secrecy
Insufficient motivation
Inefficiency of management as the members generally lacks technical
knowledge and may not be competent enough
PUBLIC SECTOR
Owned and managed by Central or State government.
1. Departmental organizations
2. Public corporations
3. Government companies
1. Departmental Organizations
It’s the business organisation which are owned, managed and run by the
govt: or local bodies like municipality, district board etc.
Generally done in the case of water supply, electricity, gas, bus, railways,
navigation etc.
A top executive appointed by the ministry concerned will manage the
organization.
In certain organizations cooperation from several ministries may be required
and in such cases a board or committee of representatives from the
ministries concerned will manage the organization.
Social benefit is of primary importance while profit motive is given as
secondary consideration.
Eg: Railways, Posts and Telegraphs etc.
2. Public Corporations
Owned by the govt-either Central, State or local bodies.
A govt. company is any company in which not less than 51% of the share
capital is held by the Central or State govt: or partly by both.
Managed by elected Board of Directors.