Chapter 2
Chapter 2
Research Methods
for Business
Characteristics of applied scientific
research:
1. Relevance to practice of business: research must have a clear, specific and
important purpose to solve or improve a situation.
3. Testability: research must not address issues that can not be measured or
proven false.
Research Methods
for Business
Applied Research Process
• The CIO notices that the newly implemented 15 million EGP
ERP system is not being used. She begins to ask why.
• She talks with some of the employees about why they are not
using the system. She also reads studies on resistance to new
ERP systems in companies.
• Based on the above, she diagnoses the problem as that of
training.
• She designs a new training program to solve the problem.
• She implements the program by offering it to patch of
employees.
• She evaluates the results and concludes with several lessons
learned.
Research Methods
for Business
Applied Research Process
• Discussions in the executive council of a large manufacturer of
home appliances indicates that employees are showing signs
of disengagement and apathy. They ask the HR manager to
investigate the levels of job satisfaction among employees.
• The HR marketing reads the literature on job satisfaction and
selects a scale to use. He also identifies sample size and
design.
• With the help of a team, he collects data from 250 employees.
• He reports that results of her study to the executive council.
• The council decides to take action to improve satisfaction (or
to conduct another study on improving job satisfaction).
Research Methods
for Business
Applied Research Process
• The sales manager of a large online retailer has just finished
attending a seminar on the power of data analytics.
• Convinced of its potential, the manager talks with his analytics
specialist on how to use the company’s big data to improve
sales of electric kitchen ware (blenders and mixers).
• Using cluster analysis, the analyst discovers that a specific
customer profile is more likely to purchase these items.
• The sales manager wit the support of the marketing manager
designs a promotion campaign targeting these customers.
Research Methods
for Business
Challenges of Applied Research
• Politics
• Managing time and cost
Research Methods
for Business