Instant messaging

Instant messaging (IM) is a

type of online chat that offers
real time text transmission
over transmission
Printer The newer IM clients
Fax such as ICQ, MSN
Machine messenger, and
Yahoo! Offer file
Fax Modem
transfers, where you
Internet can transport small
Intranet files on a peer-to-
Connections peer level voice
Copier chat which is similar
to IP telephony, and
Scanner even video chat
Other through the use of
Technology webcams.
 Email

What is an email?
Email (Electronic mail)
─ is defined as the transmission of
messages over communications network.
─ is the most oldest and the most
popular services that is provided.
─ transmitted between two dedicated
server folders: sender and recipient.
Discussing Topics
Facilitating
Discussion
Seeking and
disseminating
Assessing One’s
Conducting Work
Surveys

Some computers are now

installed with video
conferencing features
Raymond Samuel Tomlinson
“Ray Tomlinson”
 Raymond Samuel Tomlinson
─Ray Tomlinson was credited as being the first
person to hit sent on a network email message.
─Tomlinson worked for Beranek and Newman
as an ARPANet contractor. He was pioneering
American computer programmer who implemented
the first email program on the ARPANet system.
─Tomlinson says he can’t remember the content
of that first message but it likely read “testing 123” or
QWERTYUIOP” – the letters found on the top line of
a QWERTY keyboard.
About E-
1.What Was the First E-mail Message?
Ray Tomlinson is credited as being
the first person to hit sent on a
network email message.
Tomlinson had not been specifically
tasked to develop email, but he was
working out some useful applications
for MIT’s ARPANet project (which later
evolved into the internet). He took the
time to work on email “mostly because
it seemed like a neat idea.”
2. Where did the word spam come from?
The term spam is widely thought to have
come from the above Monty Python sketch,
where it’s incessant chanting by Vikings
(naturally!) drowns out all meaning.
These days, while the term refers to nuisance
email, it seems the phrase pre-dates email as
we know it, and has been traced back to
online role playing chat rooms from the 80’s
called MUDs. Generally, the term refers to
any type of abusive online behavior.
3. What’s the most common email
password?

We are nothing if not unimaginative with our email

passwords. It seems “1234567” is the all time most
popular choice for protecting our precious online
correspondence. This sequence came out on top in
2009 when 10,000 Hotmail passwords were
exposed online. (“1234567” also topped the list of
passwords in the recent Gawker hack.)
4. What is Google’s Spam-flavored Easter
Egg?
Google has a little fun with spam via
an easter egg that can be viewed in any
Gmail account. Opening the spam folder
turns the web clips display into recipes
for the canned pork product.
Spam Primavera, Spam Swiss Pie,
Creamy Spam broccoli casserole and
spam veggie pita pockets are just four
examples of the delicious recipe links
google offers.
5. What is the @sign in Morse code?
Despite the rise in popularity of email
in the late 20th century, Morse code didn’t
get a character for the @ sign until 2004.
6. How do you spell E-mail?
e-mail, email, Email, E-mail, eMail
That depends who you asked. While
many dictionaries and style guides
are beginning to drop the hyphen
and the caps in favor of email, the
The Associated Press Stylebook still
insists on seeing the word as an
abbreviation of electronic mail and
therefore sticks with e-mail.
7. What’s the biggest webmail service in the
U.S?
As of September 2010, compete revealed
that, based on the U.S internet browsing
population, Yahoo! Mail clearly dominates.
Hotmail─ or windows live Hotmail, as
Microsoft insists on calling it these─ comes in
second. A little Upstart known as Gmail looks
positively minnowesque in third place.
8. What is the @ sign called?
In English @is commonly known is the at
sign or symbol─ or if you want to be
adventurous, the commercial at other
languages have much more poetic ways
to describe the symbol, may of them
animal related.
9. When was the first email sent from
space?
the first email from space was sent in
1991. the crew f STS-43 Atlantise used
Apple’s Early Apple Link Software on a
Macintosh Portable to transmit the
following:
“Hello Earth! Greetings from the STS-
43 Crew. This is the first AppleLink from
space. Having a GREAT time, wish you
were here… send cryo and RCS! Hasta la
vista, baby… we’ll be back!”
10. Which Animated Character’s E-mail
was Hacked?
It was everyone’s favorite donut-loving,
dysfunctional dad – Homer Simpson.
Simpson’s e-mail address-
[email protected] was revealed in
The Dad Who Knew Too Little.
 Parts of Email
The E-mail address of the sender and
TO:
the user is composed of the user id
and the domain

From: Example:[email protected]
o.com
JCRUZ is the user id
Subject: @yahoo.com is the domain.

CC:

BCC:
 Sending Email Messages
Follow these step-by step instructions to
send an email.
Step 1: Log in your Gmail account so that
you are on the dashboard(main page)of
your mail account.
Step 2: Click compose
Step 3: A new blank email window will
open up. In the ‘To’ box, type in the email
address of the recipient.
Step 4: You might want to include someone else in
your email to ‘keep them in the loop’. You can do
this by clicking Cc or Bcc, which will open another
field. ‘Cc’ means ‘carbon copy’ and ‘Bcc’ means
‘blind carbon copy’.
Step 5: The subject field allows you to give the
recipient an idea of the topic of your email, like a
heading. You don’t have to put anything in the
subject box, but it can help when viewing and
sorting email.
Step 6: Email text can be formatted in a similar way
to text in a word document. You can change the font
style, colour and size using the formatting icons. You
can also create bullet points and check the spelling
of your email. Choose your formatting from the
menu shown.
Step 7: Type your message in the
main body field of your email.
Step 8: When you’re happy with your
email, click the blue Send button at the
bottom of the compose window.
Step 9: The email you’ve sent will now
be stored in the ‘Sent Mail’ folder on your
Gmail dashboard. You may have to run
your mouse pointer over the Inbox folder
link to see the other folders.
Step 10: You may start an email but
then decide to come back to it later
rather then sending it straightaway.
Gmail saves your drafts automatically. So
you can simply close the email and the
unfinished email will be saved to your
‘Drafts’ folder. When you decide that
you’re ready to send it, you can retrieve
it from the ‘Drafts’ folder by clicking
Drafts and then clicking the correct item
in the ‘Drafts’ folder list. Finish the email
and click Send as normal.
 Questions to Ask Yourself Before
Sending an Email
1. Who?
Who is your audience?
Determine who is your audience so that the
content is relevant to them. So don’t answer to this
question by saying « everyone on my list ». It is way
better to send the right message to the right
people.
2. What?
What do you want them to do after they receive
your email?
That means you have to set a specific goal. That goal
must be an action you can quantify! Here are good
examples of goals: subscribing to your blog
downloading an ebook registering for a demo of
your product
3. When?
When is it the appropriate time to send
your email?
This is not about the time or day in the week. It’s
about when in the Buyer’s Journey is it the best
time.
4. Where?
Where is your audience going to read your email?
5. Why?
Why are you sending this message?
You want your email to be both beneficial for
you/your company and your recipients.
6. How?
How will you know you’ve met your goal?
Don’t send an email campaign without having a
clear goal in mind, and knowing how to say if your
campaign was a success or not. It has to be
something quantifiable. Don’t just check the clicks
and opens. Check also the website traffic, the social
media engagement and other metrics that could be
related to your campaign
 Tips for writing an Effective E-mail

 Write a meaningful subject line.

 Keep the message focused.
 Avoid attachments.
 Identify yourself clearly.
 Be kind — don’t flame.
 Proofread.
 Don’t assume privacy.
 Distinguish between formal and
informal situations.
 Respond Promptly.
 Show Respect and Restraint.
 How to Read an Email
• From the Gmail inbox, click the tab that
contains the type of message you want to view.
Your most important messages should be on
the Primary tab.
• Select the message you want to read and click
anywhere on that message’s message line.
• The full text of the message is displayed. You
can now reply to, forward, or delete the
message, as described in the following
sections.
• To return to the inbox, click the Back to Inbox
button above the message.