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Lesson 2 - LO1 - 4 - Manual Diag

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20 views14 pages

Lesson 2 - LO1 - 4 - Manual Diag

Uploaded by

SLDM CSS TRAINER CHARLIE DY
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
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LO1: PLAN AND PREPARE FOR

DIAGNOSIS OF COMPUTER
SYSTEM ERROR

MANUAL
DIAGNOSI
S
Let's Start
IF THE PROBLEM WITH THE COMPUTER IS
NOT TOTALLY APPARENT AND
INTERMITTENT, A BASIC DIAGNOSTIC
PROCEDURE MIGHT HELP DETERMINE
WHAT IS WRONG.
DIAGNOSING/TROUBLESHOOTING COMPUTER
SYSTEMS
• When a potential error is found, check other
computer systems to verify the cause of the
problem.
• Examine all the cables of the computer
system. Make sure that all cables have
connectivity, and replace malfunctioning
ones as needed.
• Make sure that all device drivers are up-to-
date by checking the hardware settings in
the BIOS/CMOS and in the device manager
of the operating system.
• Check the history and changes made to all
software and hardware errors encountered.
COMMON COMPUTER SYSTEM DIAGNOSTIC ACTIVITY
• Check the Power-On-Self-Test (POST).
After switching on the computer, the POST
routine will run and generate beep tones
and/or error messages for every error it
encounters.
• Pay attention to the loading time of
the operating system. A long loading
time may indicate errors in the hard drive
and/or in the system and application
software.
• Observe for any glitches in the
graphics. Poor graphic resolution may
indicate driver or hardware failure on the
graphics card.
COMMON COMPUTER SYSTEM DIAGNOSTIC ACTIVITY

• Listen to the sounds generated by the


computer system. If the hard drive creates a loud
or scratching noise, take it back to the dealer or
distributor. If the sound comes from the CPU fan, it
might mean that the computer system is
overworked.
• Run anti-virus or anti-malware software.
• Run in Safe Mode if needed. Press F8 several
times during the POST routine if the operating
system has been established as not functioning
properly.
• Double-check the power connections. A
problem in the voltage regulator or power supply
can cause a power feed failure in the computer
system.
COMMON COMPUTER SYSTEM DIAGNOSTIC ACTIVITY

• Inspect for loosely connected


interface cards.
• Know the facts. Educate yourself
on the different aspects and
operations of the many parts of a
computer system.
• Observe proper assembly and
disassembly.
PROBLEM ISOLATION

• Akin to detective work, problem isolation


requires you to determine which parts
are not working properly and to take
detailed notes as you go. When looking
for abnormalities in the unit, activate
your senses for you might encounter
foreign smells, erratic sounds, and
flashing error codes. All the gathered
information will be of help in
diagnosing/troubleshooting the computer
system.
COMPONENT ISOLATION

• Component isolation helps to identify


which components of the computer
system are failing. Most systems have
three (3) major components: monitor,
system unit, and printers, but some
have multiple external devices. To
troubleshoot, you need to isolate major
components that are operational. After
that, you need to detach the other
devices one after the other.
OTHER THINGS TO BE CONSIDERED

• Make sure that cables are properly


connected.
• Try to isolate the cause/s of the problem and
make only one change at a time.
• Take note of all the errors encountered.
Once you started troubleshooting,
remember the processes or procedures that
you have done. Start from simple
troubleshooting solutions before resorting to
more complex options. Search the web for
other ways to fix the problems if you are not
satisfied with the result.
MANUAL DIAGNOSIS/TROUBLESHOOTING FOR A
SPECIFIC PROBLEM
• If the application runs slowly or isn't working
properly, do any of the following: close the
application and re-launch it; shut down
the computer and boot it up again after
a few seconds; check for software updates.
• If the application is completely unresponsive,
press and hold the Ctrl and Alt keys
followed by the Delete key
(Ctrl+Alt+Delete) to launch the Task
Manager window. Then, under the
Application tab, select the application that is
not responding and click the End Task button.
MANUAL DIAGNOSIS/TROUBLESHOOTING FOR A
SPECIFIC PROBLEM
• If the computer system fails to start or shut
down, check if the power cord is plugged in
securely into the computer and if the power
outlet is functional.
• If a "Non-system Disk" or "Disk Error"
message appears when a CD, DVD, or USB
flash drive is slotted into the computer during
the booting process, remove the disk and
restart the computer.
• If the Windows shutting down message does
not disappear for a period of time, just press
and hold the power button for about 10
seconds or until the computer turns off.
MANUAL DIAGNOSIS/TROUBLESHOOTING FOR A
SPECIFIC PROBLEM

• If the computer begins randomly


rebooting or crashing, do any of the
following: ensure that there is good
airflow around the computer; update the
antivirus software and scan for viruses.
PROBLEMS WITH THE MONITOR AND SPEAKERS

• If there is no picture on the monitor,


confirm if the monitor is turned on and if
the brightness control is set according to
the room's comfortable viewing level.
• If the monitor goes blank periodically,
check if the screensaver is enabled. You
can also just move the mouse back and
forth to wake up the monitor.
• If there is no sound, check the volume
control on your computer. It is located on
the taskbar.
END OF
LESSON

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