Kimscook Vietnam

QC Department
Business plan 2024-2025
INDEX

Objective

Customer Complaints

Incoming Rejection

First Time Right

Rework Trend

Rejection Trend
 OBJECTIVES

 Zero Customer Complaint

 Higher Customer Satisfaction
 Rejection and Rework Reduction (target 1%)
Inspectors Skill Up gradation
 Supplier performance improvement
Continual Improvements
Customer Complaints trend
1. Handle base of
1 . Deform, peel off coating, Crepe29cm Onyx were
handle not polish well ( glass low, it did not adapt
lid, body, handle) of Jindal oder induction stove
2. Double pan were
broken hinge, peel off 1 ) coating surface problem of new 1 . Logo Not alignment of both
coating make up (Hasti) side handle and long handle of
3. Bracket of Uniclad w22 of 2. Deformed body caused by not bumku order 1 . Deformed body caused
Jindal had broken caused by correct the angle with frame guard at
the welding spots not by tighten strongly at bracket
bracket position (droco pot) position (LnL)
proper 3.Master belle wrong kind of long
handle

Sr No. Customer Complaints Category Qty

1 Manufacturing 3
2 Logistics/ Packing 1
3 NPD (Non Production detect) 2
4 Under Inspection U/I 1
1
5 Customer
 100
200
300
400
500
600

0
FY'21-22

FY'22-23 516

56
Customer PPM

FY'23-24

20.81
0
Apr-24

0
May-24

Jun-24
0
0

Jul-24
0

Aug-24
0

Sep-24
Customer Return PPM

Oct-24

Nov-24

Dec-24

Jan-25

Feb-25

Mar-25 Better
 Target 2024: 3%
In House Rejection & Rework Trend overall plant Target 2025: 1%

1. Etching station: OK (reach target)

2. Deep drawing: OK (reach target)
3. Handle polishing: OK( Reach target)
 Target 2024: 3%
In House Rejection & Rework Trend overall plant
Target 2025: 1%

1. Etching station: OK (reach target)

2. Deep drawing: OK (reach target)
3. Handle polishing: OK( Reach target)
In House Rejection & Rework Trend overall plant Target 2024: 3%

Target 2025: 1%

1. Coating station: NG ( Jan & From may to Oct)

2. Packing: NG ( Jan, Jun, July & Sep)
3. Body polishing: NG ( From Jan to April)
In House Rejection & Rework Trend overall plant Target 2024: 3%

Target 2025: 1%

I. Coating station: NG ( Jan & From may to Oct)

 The items that make the defect rate go up
o Double pans, The peak, Peak, rolling pop,
Qware pan, Onde, Hypper (Namsun)
 Cause: Dirty (sands, furs, missing top…), the
oven temp not stable, body dent, sagging, peel
off…
II. Solutions:
o Cleaning working area daily, limit dust emit
o Training, tracking coating technician follow the
coating process and instruction by setting and
record data ( oven temp, conveyer speed,
coating rolling time, viscosity of coating daily)
o Training and raise high awareness for QC
coating line and QA to inspect and tracking
correctly follow the coating specification and
approved sample to get the target and saving
o Apply checking first products before mass
production.
 Target 2024: 3%
In House Rejection & Rework Trend overall plant
Target 2025: 1%

I. Assembly and packing: NG ( Jan & From may to

Oct)
 The items that make the defect rate go up
o Double pans, The peak, Peak, rolling pop,
Qware pan, Onde, Hypper (Namsun),…
 Cause:
o Scratches, welding handle, welding bracket,
peel off coating at rim and bottom, …
o Missing label, wrong packing, missing q’ty…
 II. Solutions:
o Avoiding the other defect from another
processes sending to assembly line.
o Setting jig and mold, machine to fit with each
product
o Checking first piece before mass production
o QC line has to on job training quality well for
single product of specific customer
o Packing workers must understand fully packing
inspection
In House Rejection & Rework Trend overall plant Target 2024: 3%

Target 2025: 1%
I. Assembly and packing: NG ( Jan & From may to
Oct)
 The items that make the defect rate go up
o Black cube, crepe, uniclad wok-vol and teal
(Jindal), westing house, hasti (two side
etching)
 Cause:
o Scratches, dent, peel off coating, over polishing
( etching lines and body)
 II. Solutions:
o Avoiding defect from etching station and deep
drawing station
o Avoiding defect from etching (Etching dot
shallow, missing etching lines, pinholes…)
o Setting jig and mold, machine to fit with each
product
o Checking first piece before mass production
o QC line has to training quality well for single
product of specific customer
o Keeping improving polishing daily
In House Rejection & Rework Trend overall plant Target 2024: 3%

Target 2025: 1%

 Aluminium:
o Easy to deform
o Spend much time for coating
o Lost more coating
o Easy get defect
o The process more complicate
 Solution:
o Have a clean working environment for coating
o Good education for Coating technician about
the WI of coating supplier
o QC daily on job training
o Maintain the good process for working daily
Incoming Quality
 Target 2024: 3%

Incoming Rejection Trend Target 2025: 1%

Calculated on the basis of checking done by IQC Person

 Incoming Rejection Trend  status:
o One of supplier is still high defect rate, such as
(Changsu, song long, todaco, lostwax…)
Calculated on the basis of checking done by IQC Person  Solution:
o Make evaluation every 6 months
o Enhancing exchange the specification,
standard, approved samples to supplier
o Looking for the good supplier with stable
quality
 Changsu:
o Problem: Pinholes, cracks, poor polishing
 Solution:
o Has changed to new supplier for producing long
Incoming
handle (DYB)
35%
o Has the group to exchange the quality (Mr. Chen)
30%
30.4% Target%  Other Suppliers:
Rejection%
25%
o Supplier must send inspection report before
20% delivery
16.5%
15% 13.0%
o QC Checking lot by lot to feedback and return
10% 7.2%
good immediately for improvement
5% 3.4%
5.3% o Incoming QC of kims must be trained well
1.3% 1.8%
0%
3% 0.3% 0.1% 0.3% 0.0% o Need raw materials arrive early to proactive
1 2 3 4 5 6 7 8 9 10 11 12 quality ( return early when found problem...)
THANK YOU!
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