ELICITATION AND COLLABORATION

AGENDA
 Overview of Elicitation and Collaboration
 Core Concept Model in Elicitation and Collaboration
 Prepare for Elicitation
 Conduct Elicitation
 Confirm Elicitation Results
 Communicate Business Analysis Information
 Manage Stakeholders Collaboration

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 Core Concept Model in Elicitation and Collaboration

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 4.1 - PREPARE FOR ELICITATION

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 PREPARE FOR ELICITATION

• It involves ensuring that the Stakeholders have the

information they need to provide and they understand the
nature of the activities they are going to perform.

• Purpose: The purpose of Prepare for Elicitation is to

understand the scope of the elicitation activity,select
appropriate techniques, and plan for (or procure) appropriate
supporting materials and resources.

• Description: Business analysts prepare for elicitation by

defining the desired outcomes of the activity, considering the
Stakeholders involved and the goals of the initiative.

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 INPUT

• Needs

• Stakeholders Engagement Approach

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 ELEMENTS

• Understand the Scope of Elicitation

• Select Elicitation Techniques

• Set up Logistics

• Secure Supporting Material

• Prepare Stakeholders

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 GUIDELINES AND TOOLS

• Business Analysis Approach

• Business Objectives

• Existing Business Analysis Information

• Potential Value

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 TECHNIQUES

1.Brainstorming
2.Data Mining
3.Document Analysis
4.Estimation
5.Interviews
6.Mind Mapping
7.Risk Analysis and Management
8.Stakeholders List, Map or Personas

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 (1) Brainstorming

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 Elements

• Preparation
• Session
• Wrap-up

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 (3) Document Analysis

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 Elements

• Preparation
• Document Review and Analysis
• Record Findings

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 (5) Interviews

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 Elements
• Interview Goal
• Potential Interviewees
• Interview Questions
• Interview Logistics
• Interview Flow
• Interview Follow Up
• Interview Type
– Structured
– Unstructured
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 Stakeholders

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 OUTPUTS

• Elicitation Activity Plan: It includes…

– Logistics
– Scope of the elicitation activity
– Selected techniques
– Supporting materials.

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 4.2 - CONDUCT ELICITATION

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 CONDUCT ELICITATION

• It describes the work performed to understand Stakeholders

needs and identify potential solutions that may meet those
needs.

• Purpose: The purpose of Conduct Elicitation is to draw out,

explore, and identify information relevant to the change.

• Description: There are 3 common types of elicitation

– Collaborative
– Research
– Experiments

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 INPUTS

• Elicitation Activity Plan

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 ELEMENTS

• Guide Elicitation Activity

• Capture Elicitation Outcomes

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 GUIDELINES AND TOOLS

• Business Analysis Approach

• Existing Business Analysis Information

• Stakeholders Engagement Approach

• Supporting Materials

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 TECHNIQUES

1.Benchmarking & Market Analysis 10. Interface Analysis

2.Brainstorming 11. Interviews
3.Business Rules Analysis 12. Mind Mapping
4.Collaborative Games 13. Observation
5.Concept Modelling 14. Process Analysis
6.Data Mining 15. Process Modelling
7.Data Modelling 16. Prototyping
8.Document Analysis 17. Survey or Questionnaire
9.Focus Groups 18. Workshops
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 (4) Collaborative Games

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 Elements

• Game Purpose
• Process
• Outcome
• Examples of Collaborative
Games
– Vision box
– Feature Tree
– Sail boat

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 (9) Focus group

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 Elements

• Focus Group Objective

• Focus Group Plan
• Participants
• Discussion Guide
• Assign a Moderator and Recorder
• Conduct the Focus Group
• After the Focus Group

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 (10) Interface Analysis

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 Elements

• Preparing for Identification

• Conduct Interface Identification…
• Define Interfaces…

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 (13) Observation

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 Elements

• Observation Objectives
• Prepare for Observation
• Conduct the Observation Session
• Confirm and Present Observation Results

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 (17) Survey or Questionnaire

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 Elements

• Prepare
• Distribute the Survey or Questionnaire
• Document the Results

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 (18) Workshop

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 Elements

• Prepare for the Workshop

• Workshop Roles
• Conduct the Workshop
• Post Workshop Wrap-up

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 STAKEHOLDERS

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 OUTPUTS

• Elicitation Results (unconfirmed): It captures information in a

format that is specific to the elicitation activity

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 4.3 - CONFIRM ELICITATION RESULTS

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 CONFIRM ELICITATION RESULTS
• It involves ensuring that Stakeholders have a shared
understanding of the outcomes of elicitation, that elicited
information is recorded appropriately, and that the business
analyst has the information sought from an elicitation activity.
• Purpose: The purpose of Confirm Elicitation Results is to check
the information gathered during an elicitation session for
accuracy and consistency with other information

• Description: Elicited information is confirmed to identify any

problems and resolve them before resources are committed to
using the information. This review may discover errors,
omissions, conflicts and ambiguity.

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 INPUTS

• Elicitation Results (unconfirmed)

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 ELEMENTS

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 GUIDELINES AND TOOLS

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 TECHNIQUES

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 STAKEHOLDERS

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 4.4 - COMMUNICATE BUSINESS ANALYSIS
INFORMATION

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 COMMUNICATE BUSINESS ANALYSIS INFORMATION

• It provides Stakeholders with the information they need at the

time they need it

• Purpose: The purpose of Communicate Business Analysis

Information is to ensure that Stakeholders have a shared
understanding of business analysis information.

• Description: Business analysts must communicate appropriate

information to Stakeholders at the right time and in formats that
meet their needs.

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 INPUTS

• Business Analysis Information

• Stakeholders Engagement Approach

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 ELEMENTS

• Determine Objectives and Format of Communication

• Communicate Business Analysis Package

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 GUIDELINES AND TOOLS

• Business Analysis Approach

• Information Management Approach

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 TECHNIQUES

1. Interviews
2. Reviews
3. Workshops

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 STAKEHOLDERS

• End User
• Customer
• Domain Subject Matter Expert
• Implementation Subject Matter Expert
• Tester
• Any Stakeholders

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 OUTPUTS

• Business Analysis Information (Communicated)

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 4.5 - MANAGE STAKEHOLDERS
COLLABORATION

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 MANAGE STAKEHOLDERS COLLABORATION
• It describes working with Stakeholders to engage them in the
overall business analysis process and to ensure that the business
analyst can deliver the outcomes needed.

• Purpose: The purpose of Manage Stakeholders Collaboration is

to encourage Stakeholders to work towards a common goal.

• Description: Business analysis work lends itself to many

collaboration opportunities between group of Stakeholders on
the business analysis work products

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 INPUTS

• Stakeholders Engagement Approach

• Business Analysis Performance Assessment

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 ELEMENTS

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 GUIDELINES AND TOOLS

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 TECHNIQUES

1. Collaborative Games
2. Lessons Learned
3. Risk Analysis and Management
4. Stakeholders List, Map or Personas

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 STAKEHOLDERS

• All Stakeholders

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 OUTPUTS

• Stakeholders Engagement

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 ONE MINUTE DRILL

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 KEY TAKEAWAYS

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 TOPICS IN NEXT SESSION…

– Overview of Requirements Life Cycle Management

– Core Concept Model in Requirements Life Cycle Management
– Trace Requirements
– Maintain Requirements
– Prioritize Requirements
– Assess Requirements Changes
– Approve Requirements

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Q&A