Scribd
Upload
28 views14 pages

6 Project Quality Management

Uploaded by

Natanem Yimer
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
28 views14 pages

6 Project Quality Management

Uploaded by

Natanem Yimer
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 14

1

CHAPTER 6
PROJECT QUALITY
MANAGEMENT
What Is Quality?
2

 The International Organization for


Standardization (ISO) defines quality as
“the degree to which a set of inherent
characteristics fulfils requirements”.
 Other experts define quality based on:
 Correspondence to requirements: The
project’s processes and products meet written
specifications.
 Fitness for use: A product can be used as it was
intended.
What Is Project Quality
Management?
3
 Project quality management ensures that the
project will satisfy the needs for which it was
undertaken.
 Processes include:
 Quality planning: Identifying which quality
standards are relevant to the project and how to
satisfy them.
 Quality assurance: Periodically evaluating overall
project performance to ensure the project will satisfy
the relevant quality standards.
 Quality control: Monitoring specific project results
to ensure that they comply with the relevant quality
standards an identifying ways to eliminate causes of
unsatisfactory performance.
Quality and Grade
4

 What is Quality and Grade?


 Grade is “a category or rank given to entities

having the same functional use but different


requirements for quality”
 Low quality is always a problem; low grade may

not be.
 Software product may be of high quality (no
obvious bugs, good manual) and low grade (a
limited no. of features)
 Software product may be of low quality (many
bugs, poorly organized user documentation)
and high grade (numerous features)
 Modern quality management concepts
5 complements modern project management.

 Both discipline recognize the importance of:

 Customer satisfaction: understanding,


managing and influencing needs so that
customer expectations are met or exceeded.
 Prevention over inspection: the cost of
avoiding mistakes is always less than the cost of
correcting them.
 Management responsibility: success requires
the participation of all team members, but it
remains the responsibility of management to
provide the resources needed to succeed.
Quality Planning
6
 Involves identifying which quality standards are
relevant to the project and determining how to
satisfy them.
 Implies the ability to anticipate situations and
prepare actions to bring about the desired outcome.
 Key part of the project planning process
 Important to prevent defects by:
 Selecting proper materials.
 Training and indoctrinating people in quality.
 Planning a process that ensures the appropriate
outcome.
Design of Experiments
7

 Design of experiments is a quality


planning technique that helps identify
which variables have the most influence on
the overall outcome of a process.
Quality Assurance
8

 Quality assurance includes all the


activities related to satisfying the
relevant quality standards for a project.
 Planned and systematic activities
implemented within the quality system
to provide confidence that the project
will satisfy the relevant quality
standards.
 Another goal of quality assurance is
continuous quality improvement.
9

 Benchmarking generates ideas for quality


improvements by comparing specific project
practices or product characteristics to those
of other projects or products within or
outside the performing organization.
 A quality audit is a structured review of
specific quality management activities that
help identify lessons learned that could
improve performance on current or future
projects.
Table of Contents for a Quality
Assurance Plan*
10

1.0 Draft Quality Assurance Plan 4.0 Quality Assurance Procedures


1.1 Introduction 4.1 Walkthrough Procedure
1.2 Purpose 4.2 Review Process
1.3 Policy Statement 4.2.1 Review Procedures
1.4 Scope 4.3 Audit Process
2.0 Management 4.3.1 Audit Procedures
2.1 Organizational Structure 4.4 Evaluation Process
2.2 Roles and Responsibilities 4.5 Process Improvement
2.2.1 Technical Monitor/Senior 5.0 Problem Reporting Procedures
Management 5.1 Noncompliance Reporting
2.2.2 Task Leader Procedures
2.2.3 Quality Assurance Team 6.0 Quality Assurance Metrics
2.2.4 Technical Staff
3.0 Required Documentation
Quality Control
11

 The main outputs of quality control


are:
 Acceptance decisions
 Rework
 Process adjustments
 Some tools and techniques include:
 Inspection
 Statistical sampling
 Quality control charts
Typical Quality Control Steps
12
Typical Quality Assurance
Steps
13
THANK YOU!!

QUESTION???
14

You might also like