02 SmartService
02 SmartService
WinCC Flexible/Sm@rtService
Sending of e-mail
on basis of messages and events
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
Learning targets
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
Ethernet
Sending e-mails
Ethernet
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
Application
In order to reduce downtimes, the HMI panel sends messages or other configured
text information as an e-mail to the support personnel
General procedure
The connection data for an SMTP server and a sender name are stored in the
HMI panel (Control Panel or configuration)
A receiver mail address can be assigned to a message class in the configuration,
or
system function "SendEmail" can be configured as a function for any events
((e.g. receipt of a specific message)
Requirements
Ethernet interface
HMI panel must be able to access an SMTP server over the Ethernet
One enabling license per HMI panel
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
E-mail address
of receiver
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
Internet or LAN
Calling of HTML pages of HMI panel Internet
You can expand the standard pages
included in the scope of delivery
Ethernet
Ethernet
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
General procedure
HTML pages are downloaded to the HMI panel together with the configuration
These HTML pages can be downloaded and viewed using a Web browser (e.g.
Internet Explorer)
Requirements
Ethernet interface
HMI panel must be accessible to support personnel over Ethernet
LAN - must be in same network
Internet - Internet gateway !!! Observe network security !!!
One enabling license per HMI panel
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
L pages
d H TM nted
n r
da ppleme L
S t a
n be su wn HTM
ca o ur o
h y
wit
s
page
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
Assigned
user
privileges
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
Requirements
Internet Explorer V6.0 SP1 and
higher
HMI panel can be accessed
"ping 192.168.111.51"
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
PC Runtime:
wccf_installation_path\WinCC flexible 2007 Runtime\WebContent\
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
Internet-Explorer
Calling of HTML pages of neighboring PC
Name
or IP address
of neighboring PC
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
Ethernet
Without
panel
keyboard
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
General procedure
The HMI panel is accessible via remote VNC access
The service PC is the remote keyboard and screen of the HMI panel
Only one station has operator privileges at any one moment
(operation on the HMI panel has priority)
Requirements
Ethernet interface
HMI panel must be accessible to support personnel over Ethernet
LAN - must be in same network
Internet - Internet gateway !!! Observe network security !!!
Sm@rtServer must be activated on the HMI panel
One enabling license
per HMI panel
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
1. Activate remote access in the server 1. Install Web browser and Java
configuration RT Ev
Device settings e.g. Internet Explorer
Start Sm@rtServer Java Runtime Environment
or
2. Set access passwords and Java Install Sm@rtViewer
Applet download on HMI panel SmartClient.exe
Control Panel
WinCC Internet Settings 2. Call remote control
With Internet Explorer
3. Upload Sm@rtService license http://xxx.xxx.xxx.xxx:5800
AutomationLicenseManager With Sm@rtViewer
Server: xxx.xxx.xxx.xxx
IP address
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice
Automation and Drives
Internet-Explorer
Calling of remote control of neighboring HMI panel
Name
or IP address
of neighboring PC
SITRAIN™
WinCC flexible Optionen /Sm@rtService 06/2007
© Siemens AG 2007 - Subject to change without prior notice