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SW Error Handling Workshop

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NguyễnMinhThành
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47 views22 pages

SW Error Handling Workshop

Uploaded by

NguyễnMinhThành
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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SW Error Handling Workshop

ETV ELS
MSC SW Errors
 Types
There are several type of SW errors in the MSC
That all can be found in the:
“SOFTWARE RECOVERY SURVEY” Printout .
Types:
 APPLERR
 FORLOPP
 LARGE
 RELOAD
 RELOADDELAYED
 SMALL
 SMALLDELAYED
 START
 TERMINATED

Ericsson Internal 2 SW Error Handling Guidelines 2008-05-05


Tools

 ALEX
 SMS CSR Tool
 PRIMUS
 TR TOOL MHWEB
 Other 3rd line tools
e.g. CP event decoders analyzers
Ericsson Sites

Ericsson Internal 3 SW Error Handling Guidelines 2008-05-05


Tools

 Helpful Sites:
Delivery Package Information
http://gsdc.epa.ericsson.se/cnba/msc/package_handling/default.asp
MHWEB
http://mhweb.ericsson.se/index2.html
(ReadOnly)
Primus
http://e-support.ericsson.se/reader%5Fiview/ui/eserver.asp
MISSRA Tag Decoder
http://www.lmera.ericsson.se/~etoriva/missra.html
CPI Store ALEX
http://cpi.al.sw.ericsson.se/alex

Ericsson Internal 4 SW Error Handling Guidelines 2008-05-05


The way through in 5 steps

1. Read the Syrip Survey / Event


2. Check SW Level
3. Check Primus
4. Check MHWEB
5. Check Delivery Package

Ericsson Internal 5 SW Error Handling Guidelines 2008-05-05


Description Syrip
 SOFTWARE RECOVERY SURVEY
Error Code
 EVENT TYPE EXPLANATION EVENTCNT FRDEL
 52 FORLOPP NO SIGNAL ENTRY IN BLOCK 1
 48 APPLERR CONG. IN FORLOPP IND. REC.(SAE 813) 16
 44 FORLOPP DYN BUFFER, PR1=0 OR IR TOO LARGE 3 0
 38 FORLOPP POINTER TOO LARGE 1 BN,RP,SIGNALNum
 32 SMALL PLAN
 21 APPLERR ERROR REPORTED BY PROCEDURE FLERROR 12
 24 LARGE POINTER TOO LARGE

 EVENT CODE INF1 INF2 INF3 INF4 SIDE STATE DATE TIME ACTIVE
 52 H'0210 H'026C H'4E1B H'A22A H'025C A-EX NORMAL 080425 2003 YES
 48 H'43FD H'AE01 H'0064 H'0000 H'0000 A-EX NORMAL 080411 2313 NO
 44 H'0020 H'0284 H'5918 H'0000 H'0000 A SINGLE 080321 0240 NO
 38 H'0008 H'074D H'2675 H'0000 H'0000 A-EX NORMAL 080217 1238 NO
 32 H'9003 H'0009 H'0000 H'0000 H'0000 A-EX NORMAL 080131 0510 NO
 21 H'4301 H'EE09 H'35BC H'0000 H'BAD5 A-EX NORMAL 080103 1410 NO
 24 H'0008 H'05F1 H'13B0 H'0000 H'0000 A-EX NORMAL 070727 2211 NO

 END

Ericsson Internal 6 SW Error Handling Guidelines 2008-05-05


MISSRA Marker

 The MISSRA markers are implemented by means of a dummy correction


loaded in the APZ block MISSRA of the dump in question. The Correction
Identity CI of that dummy correction represents the marks themselves.

 PCORP: BLOCK=MISSRA;
There are two different groups of MISSRA Marks:
 Marker for status information
This mark consists of 15 positions and shows the general software build
 Marker for date information

Ericsson Internal 7 SW Error Handling Guidelines 2008-05-05


 Example 1.: CI=M30I100112A02A:
- MSC
- AZP 212 30/33
- IOG
- R10 CN-G0
- GAP 11
- CN-M 2
- AC-A 02
- Revision A of AC-A 02
 Example 2.: CI=M40A121120A02A:
- MSC
- AZP 212 40
- APG
- R12.1 CN-G0
- GAP 12
- CN-M 0
- CP-A 02
- Revision A of CP-A 02

Ericsson Internal 8 SW Error Handling Guidelines 2008-05-05


PRIMUS

Ericsson Internal 9 SW Error Handling Guidelines 2008-05-05


MHWEB

Ericsson Internal 10 SW Error Handling Guidelines 2008-05-05


MHWEB

Ericsson Internal 11 SW Error Handling Guidelines 2008-05-05


MHWEB

Ericsson Internal 12 SW Error Handling Guidelines 2008-05-05


Delivery Package

Ericsson Internal 13 SW Error Handling Guidelines 2008-05-05


Delivery Package

Ericsson Internal 14 SW Error Handling Guidelines 2008-05-05


Workflow
Case Analysis
In general the overall case analysis time prior to escalation should not
exceed a maximum of 5 days

Ericsson Internal 15 SW Error Handling Guidelines 2008-05-05


EMERGENCY HANDLING

 During Emergency Handling the Procedure will be to


load the Correction As soon as possible and the
proceed as normal.

Ericsson Internal 16 SW Error Handling Guidelines 2008-05-05


Workflow

Ericsson Internal 17 SW Error Handling Guidelines 2008-05-05


Workflow

Ericsson Internal 18 SW Error Handling Guidelines 2008-05-05


Workflow

Ericsson Internal 19 SW Error Handling Guidelines 2008-05-05


Proposal of content for escalation

 Data Collection
 Collect the information below:

 SYRIP:EVENT=<event>,FORM=LARGE;
 SYRIP:SURVEY;
 SYRIP:LOG;
 SYRIP:SDT;
 SYFDP;
 SYFSP;
 SYFAP; (you can use parameter “minutes=“)
 LAMIP;

Ericsson Internal 20 SW Error Handling Guidelines 2008-05-05


References
 SMS Documentation that are not listed in the below table can be found on the Global Services web page: SMS Documents
http://internal.ericsson.com/page/hub_globalservices/products/cust_supp/cs_tools/sms/sms_userdoc.jsp
 KCS Documentation on page:
http://internal.ericsson.com/page/hub_globalservices/products/cust_supp/cs_tools/kcs/userdoc.jsp
 CSR Handling process documentation on page:
http://internal.ericsson.com/page/hub_globalservices/products/cust_supp/processes/index.jsp
 CSR Handling process
http://bugsprocess.ericsson.se/BUGS/index_flex.htm?model=m08493f80-e81e-11d7-4bfa-00508b6f41ec_nav.htm
 131 61-FAF 102 230 CUSTOMER SERVICE PROD STRUC DATA
http://gask2web.ericsson.se/pub/13161?ProdNo=FAF102230
 15502-FAP 103407 Service Specification System Support
http://gask2web.ericsson.se/pub/picov/get?DocNo=15502-FAP130407&Lang=EN
 3/15502-FAP 130407 Uen Procedures Manual System Support – Template
http://gask2web.ericsson.se/pub/picov/get?DocNo=3/15502-FAP130407&Lang=EN
 ERA/GR-03:0156, MU ELS – GSDC WORKING LEVEL AGREEMENT For Customer Support Activities.
http://anon.ericsson.se/eridoca/component/eriurl?objectId=09004cff801e33f5&action=approved&format=msw8&docbase=eridoca
 ERA/G-04:000069 Uen GSD-PDU WORKING LEVEL AGREEMENT for Customer Support & Product Maintenance Activities
http://anon.ericsson.se/eridoc/component/eriurl?objectId=09004cff8032a4a1&action=approved&format=msw8
 EAB-05:024655 Uen SMS User Guide – Web version
http://anon.ericsson.se/eridoc/component/eriurl?docno=EAB-05:024655Uen&objectId=09004cff80a9bd72&action=approved&format=msw8
 ERA/GP/D-03:0046 Project/Supply and Internal CSRs in SMS
http://anon.ericsson.se/eridoc/component/eriurl?objectId=09004cff80189e9d&action=approved&format=msw
 LMI/S-04:000557 Uen CSR/TR Work Instruction for LIS
http://anon.ericsson.se/eridoc/component/eriurl?objectId=09004cff804014d7&action=current&format=pdf
 LMF-05:001032 Uen CSR´Work Instruction for Security related issues
http://anon.ericsson.se/eridoc/component/eriurl?docno=LMF-05:001032Uen&objectId=09004cff809bc0e1&action=approved&format=msw8
 EAB/GR-03:0158 Global Services Delivery Emergency Handling Work Instruction
http://anon.ericsson.se/eridoc/component/eriurl?docno=EAB/GR-03:0158&objectId=09004cff801e6b0e&action=approved&format=msw8
 EAB-06:003211 Uen HOT CSR Handling
http://anon.ericsson.se/eridoc/component/eriurl?docno=EAB-06:003211Uen&objectId=09004cff813fed0d&action=approved&format=msw8
 EAB/G-03:002449 Uen KCS KR User Guide
http://anon.ericsson.se/eridoc/component/eriurl?objectId=09004cff802b7118&action=approved&format=msw8
 ERA/GV/R-00:0379 KCS Knowledge Repository Solution Content Standard
http://anon.ericsson.se/eridoc/component/eriurl?objectId=09004cff802b1be6&action=approved&format=pdf/
 CSR Entry Criteria
http://anon.ericsson.se/eridoc/component/eriurl?objectId=09004cff8049245a&action=current&format=msw8
 Group Policy
http://internal.ericsson.com/page/hub_inside/company/management_and_control/group_policies/communications/corporate_language.jsp
 1/ERA/GP/D-03:0047 How to Process CSR from CSR Writer
http://anon.ericsson.se/eridoc/component/eriurl?docno=1/ERA/GP/D-03:0047&objectId=09004cff80a9c166&action=approved&format=msw8
 1/EAB/G-04:000238 How to Process CSR from CSR Online
http://anon.ericsson.se/eridoc/component/eriurl?docno=1/EAB/G-04:000238&objectId=09004cff80a9c17c&action=approved&format=msw8
 MSC Software Update Delivery Process (Doc No.: EDD/XY-04:0062 Uen) located in:
http://cdmweb.ericsson.se:7045/TeamCenter/controller/ViewDocs?DocumentName=EDD/XY-04:0062&Latest=true)
 Software Level Mark in Block MISSRA (Doc No.: EDD/XY-04:0098 Uen) located in:
http://cdmweb.ericsson.se:7038/TeamCenter/controller/ViewDocs?DocumentName=EDD%2FXY-04%3A0098&Latest=true

Ericsson Internal 21 SW Error Handling Guidelines 2008-05-05


Ericsson Internal 22 SW Error Handling Guidelines 2008-05-05

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