Prayagh Paatashaala

Welcomes

All Delegates for

PROBLEM SOLVING SKILLS TRAINING

Prayagh Nutri Products Private Limited- Unit-02 & Unit-03

Chetnapalli Village Shadnagar
 INTRODUCTION TO
PROBLEM-SOLVING SKILLS
AGENDA OF TRAINING
Introduction to Problem-solving techniques.
Benefits of Problem Solving.
 Steps of Problem Solving
Types of problem-solving ( Root Cause analysis) – 7 QC Tools.
Fish Bone Diagram.
Why- Why Analysis
Summary of Training.
Evaluation of Training
Feedback on training
Certificates & Appreciations.
Introduction to problem solving techniques
What is Problem Solving?

The process of finding permanent solutions to difficult or

complex issues.
 Problem-solving is a systematic process for identifying the “root
causes” of problems or events and an approach to solving them.
 It includes the identification of the root cause and contributory
factors, determination and development of action plans along
with measurement strategies to evaluate the effectiveness of
the plans.

 "Problem-solving is a methodical approach aimed at identifying and implementing the most effective
solution for an issue, ensuring its prevention from recurring.".
PRINCIPLES OF PROBLEM SOLVING

I am Concerned I want
 to understand
"I am currently the problem The Problems we solve do not
 “I take personal
and its causes fundamentally
conducting on-site reoccur
responsibility for  "Strategic Solutions:
observations and
addressing and resolving
analyzing the problem Addressing Root Causes
issues that arise within
based on factual Systematically and
my purview.”
evidence.“ Technically“
 "I am endeavoring to
 "As a responsible
describe the problem in a  "Evidence-Based Problem-
employee, I understand
manner that is Solving: Understanding
that the ultimate
comprehensible to all and Mitigating
responsibility for
parties involved.“ Consequences“.
problem-solving rests  "I have gained a
with me, and it cannot be  “Driving Organizational
comprehensive
delegated.“
understanding of the Excellence through
 "Solving problems Yields problem and its Rigorous Analysis and
underlying causes by Seamless Integration of
valuable opportunities for
meticulously investigating Best Practices."
improvement and
 "Foundations of Successfulthe
growth.”
Problem-Solving:
relevant cause-and- Embracing Personal
Responsibility“ effect relationships."
BENEFITS OF PROBLEM-SOLVING
•Facilitates avoiding premature conclusions.
•"Thoroughly Identifying Barriers and Root Causes to Facilitate the
Implementation of Permanent Solutions.“
•Assists the group in maintaining focus and direction.
•Offers a structured framework for devising solutions.
•Establishes an inclusive platform for engaging all stakeholders.
•Simplifies the implementation process through clear guidelines.
•identifying Present and Future Requirements for Organizational
Enhancement.

 Strategic Problem-Solving: Enhancing Decision-Making and Implementation.

 STEPS OF PROBLEM-SOLVING

1. Establish Team.

Establishment of a Cross-Functional Problem-Solving Team Led by a

2. Describe
Designated Team Leader. Problem.

Ensure a Comprehensive Understanding of the Problem Among All Team

Members.
3. Immediate Containment Actions.

Protect the customer from further defective products by blocking and marking the inventory
and what is being produced. Also, identify what is in transit and report to the customer.
 STEPS OF PROBLEM-SOLVING

4. Root Cause Analysis.

Brainstorm to identify possible root causes and reasons, 1. why the problem
Occurred? 2. why it was not detected before shipping to the customer? Verify TRUE root
cause(s) based on facts.

5. Corrective Actions.
Plan and implement corrective actions addressing the root causes.

6. Verify Corrective Actions.

Check if the intended corrective actions solved the problem.

 STEPS OF PROBLEM-SOLVING

7. Prevent Recurrence.

Review and Update the SOP as per the corrective actions to prevent recurring issues @ all the
relevant Processes.

8. Effectiveness Monitoring.
Monitor the corrective actions defined by the team with a fixed frequency
For a particular time.
TYPES OF PROBLEM SOLVING.

As Much as 95% of the Quality related

Problems in the factory can be resolved
With seven fundamental Quantitative
Tools.
- Kaoru Ishikawa.
7 QC TOOLS.

1. Flow Chart - A graphical representation utilizing symbols to illustrate the sequential steps and
flow of a process.

2. Check Sheet - Data Recording and Compilation for Pattern Analysis by Team
Members

3. Histogram- A histogram may be described by its central tendency and its spread or variation.
4. Pareto Chart- Identifying High-Impact Focus Areas for Maximum
Gains

5. Cause & Effect- Structured Method for Identifying and Organizing Potential Causes of a

Problem or Effect.
FISH BONE DIAGRAM.

Fish Bone Diagram also Known as the Cause and Effect Diagram or Ishikawa Diagram

Benefits of Fish Bone Diagram.

1. It Enables the team to dive into 6 Basic Directions for
Brainstorming Like
a. Man
b. Machine
c. Method
d. Material
e. Measurement
f. Mother Environment
FISH BONE DIAGRAM.

There are different approaches to constructing a fishbone

diagram indicated by the branch labels
 HOW TO CONDUCT FISH BONE DIAGRAM.

1.With your team, clearly define the effect that you want to work on
Write the problem in a box at the center-right of a large piece of paper (or on a wall) and draw a long horizontal line pointing to
the box

2.Identify the cause categories using the 6 M’s or any other approach

Write 6 M’s in boxes parallel to the horizontal line

HOW TO CONDUCT FISH BONE DIAGRAM.
3.Use brainstorming to log all possible causes under the appropriate categories
Start with the main causes and then the secondary causes and so on Use 5 whys to get to the root
causes

4. Highlight or assign numbers near the key causes to show their relative
importance
Man Method Materials
Draw links between causes that are related
Cause A
Cause D Cause E

Problem

Cause F
Cause C
Cause B

Management System Machine Environment

EXAMPLES FOR FISH BONE DIAGRAM- PHONE NOT
ANSWERED.
EXAMPLES OF FISH BONE DIAGRAM ON POOR
MILAGE.
EXAMPLES FOR FISH BONE DIAGRAM CAR NOT
STARTED.
EXAMPLES FOR FISH BONE DIAGRAM COFFEE NOT
TASTING GOOD.
WHY-WHY ANALYSIS.
A Why-Why Diagram is used to identify the root causes of a problem when there
are multiple factors to consider

Each time you ask Why, There might be more than one answer.
KEEP ON ASKING WHY FOR BETTER RESULTS.
WHY-WHY ANALYSIS.
SUMMARY OF TRAINING.

Root Cause Analysis: A Method to Focus Efforts on

Identifying
True Causes of Escapes to Prevent Recurrence.

Root Cause Analysis: A Key Strategy for Minimizing

Turnbacks,
Enhancing Customer Satisfaction, and Achieving
Substantial
Cost Reductions.

 Each problem is an opportunity. It contains the information

QUESTIONS?
THANK
YOU.