Design Thinking

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DESIGN THINKING

UNIT 2
What is design thinking
1. Design Thinking- is a design methodology that provides a solution-based
approach to solving problems. The process is extremely user centric as it focuses
on understanding the needs of users and ensuring that the solutions created solve
users' needs. It's an iterative process that favours ongoing experimentation until
the right solution is found.
2. Why is the design thinking process important?
 Design thinking helps us to innovate, focus on the user, and ultimately design
products that solve real user problems.
 Design thinking can significantly reduce the amount of time spent on design and
development.
 The design thinking process increases return of investment as the products are
user-centric, which helps increase user engagement and user retention.
3. When and where the design thinking process should be used?
 The design thinking process should especially be used when dealing
with human-centric challenges and complex challenges. The design thinking
process helps break down complex problems and experiment with multiple
solutions. Design thinking can be applied in these contexts: human-centred
innovation, problems affecting diverse groups, involving multiple systems,
shifting markets and behaviours, complex societal challenges, problems that
data can't solve, and more.
5 Stages in the Design
Thinking Process
5 Stages in the Design
Thinking Process
1. Empathy: Put yourself in the shoes of the user and look at the challenge
from the point of view of the user. Refrain from making assumptions or
suggesting answers. Suspend judgements throughout the process.
2. Define: Create a challenge statement based on the notes and thoughts
you have gained from the empathizing step. Go back to the users and
modify the challenge statement based on their inputs. Refer to the
challenge statement multiple times throughout the design thinking
process.
3. Ideate: Come up with ideas to solve the proposed challenge. Put down
even the craziest ideas.
4. Prototype: Make physical representations of your ideas and solutions.
Get an understanding of what the final product may look like, identify
design flaws or constraints. Take feedback from users. Improve the
prototype through iterations.
5. Test: Evaluate the prototype on well-defined criteria.
Note that empathy and ideate are divergent steps whereas others are
convergent. Divergent means expanding information with alternatives and
solutions. Convergent is reducing information or filtering to a suitable
solution.
Reference
1. AIMET. 2017. "Getting to grips with Design Thinking."
Blog, Australian Institute of Management Education a
nd Training Pty Limited, October 03. Accessed 2019-0
7-27.

2. Brunetto, Sebastian Kummetz


. 2018. "When to use Design Thinking and when NOT
to?" Medium, April 2. Accessed 2019-06-17.

3. Cross, N. 1993. "A History of Design Methodology." In:


M. J. de
Vries et aL (eds.), Design Methcdology
and Relationships with Science, Kluwer Academic Pu
blishers, pp. 15-27. Accessed 2020-07-31.
4. Dam, Rikke and Teo

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